Consistent & Simple User Experience is the goal!
October 27, 2022

Consistent & Simple User Experience is the goal!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Ariba Procurement

I am the System Admin for Ariba Guided Buying and Buying & Invoicing. The particular use case is our end users who buy technology items and Office equipment to do their jobs.
  • Req Approval and Workflow to PO creation & touchless Invoicing.
  • Category (UNSPSC) Management.
  • Basic Reporting.
  • Need for kitting in Guided Buying, so vendors can group multiple products together within CIF catalog options.
  • For Level 1 catalogs, allow for multiple UNSPSC or Keywords to resolve to catalog upon search.
  • Make it easier for Suppliers to create/integrate/maintain Level 2 catalogs, so Buyers can best expose their items in Guided Buying search. A lot of our preferred vendors, including Re-sellers & small local businesses, do not have the means, capabilities, or desire to maintain Level 2 catalogs... limiting/deleting opportunities for them. The introduction of the new Amazon Business "Spot Buy" feature brings the risk of those (smaller than Amazon) suppliers slowly losing business.
  • With the Team Buying feature, allow for internal teams who do a lot of Buying On Behalf Of to have flexibility in who does the Receiving on the item... as it is still limited to the one original Requester/Preparer.
  • Guided Buying ease of use.
  • Catalog maintenance & flexibility.
  • Touchless Invoice processing, limiting the exceptions.
  • Easier interface to purchase goods, than what we had before.
  • Touchless Invoice processing.
  • Exposure to more vendor opportunities.
There are opportunities to address the earlier pain points I documented.
  • Product Features
  • Product Reputation
It was the end-to-end Source to Pay solution.

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I wasn't involved with the selection/purchase process

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The platform lends itself best built for the Manufacturing industry, and it would be great if they considered the scenario of many multiple users buying 1-3 items at a time with great frequency (think of new hires in a company that just need the same equipment to do the job).. other than a smaller set of power users buying a high quantity of items.