It is not black and white
Overall Satisfaction with SAP Business Network
We use SAP Business Network as supplier for our customers to receive orders, create OCs and SESs as well as INV.
Pros
- Distributing Orders
Cons
- User experience esp. in the area of sourcing suite integration
- Upload features for documents (CSV are cumbersome!!!)
- guiding for supplies in case of Quick Enablement
- Error messages and handling of rejected documents for suppliers
- stability of website / being kicked out, if you click too quickly
- UI simplification for suppliers not possible (remove not needed fields)
- speed and/or stability of document exchange (queueing takes sometimes "ages")
- visibility of "sub-account" documents from master account missing
- for suppliers with catalogs the binding of customer is higher
- as supplier, I do not have any ROI for integration to SAP Business Network (just costs)
- change management on both sides (buyer and supplier) is always underestimated
- buyer and supplier need admin to monitor SAP Business Network additionally
unfortunately, in my opinion, there is no big benefit. The other way round, in my experience, often a sent invitiation from buyer (e.g. SLP or sourcing) is not working first time (errors trying logging into the event) and a lot of communication and resending is needed to make it work.
no, visibility is mostly covered in other systems, since not all transactions are/can be done using SAP Business Network. It is in reality just a part of the cake. So for an overall view other systems need to be used to have the whole picture.
Do you think SAP Business Network delivers good value for the price?
Not sure
Are you happy with SAP Business Network's feature set?
No
Did SAP Business Network live up to sales and marketing promises?
No
Did implementation of SAP Business Network go as expected?
Yes
Would you buy SAP Business Network again?
Yes
Comments
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