Robust complex product management
Updated March 30, 2026

Robust complex product management

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP CPQ

We use SAP CPQ to manage complex products and bundles, helping end users manage the onboarding and upselling process in a manageable and consistent way. Before SAP CPQ this was a highly fragmented and prone to errors process, which led to customer frustration as well as reprocessing efforts

Pros

  • Product bundling
  • Integration with ISU/ other SAP verticals
  • Advanced and highly customized offer creation

Cons

  • Ease of initial setup
  • License cost
  • Out of the box AI assistance
  • Reduced efforts on error handling
  • Reduced revenue leakage through incorrect product combinations
  • Improved customer satisfaction
  • Improved agent satisfaction
While the functionality is as simple as it could be, it still presents a decent learning curve for agents. I honestly would struggle to find an easier way to do things, to be fair to SAP, these are advanced and complex features at the end of the day.
We did not consider other options as we were very keen to reduce integrations and moving data from one environment to another, plus having to train users on a brand new system was not desired. This way, it is all under the same, well known, SAP roof.

Do you think SAP CPQ delivers good value for the price?

Not sure

Are you happy with SAP CPQ's feature set?

Yes

Did SAP CPQ live up to sales and marketing promises?

Yes

Did implementation of SAP CPQ go as expected?

Yes

Would you buy SAP CPQ again?

Yes

It is best suited to complex product quotations or bundles of multiple products that impact each other (e.g. if product A and B are present discount X applies, if it is A and C then discount Y applies). While this does not seem like an extremely complex scenario in principle, tackling it without SAP CPQ was time consuming for users and lead to errors and data issues.

SAP CPQ Feature Ratings

CPQ
8.3
Quote sharing/sending
9
Product configuration
9
Configuration options
10
Pricing rules
7
Price adjustment
10
Purchase history and open contracts
10
Guided selling/Sales portal
5
CPQ reporting & analytics
5
CPQ-CRM integration
8
Attachments to quotes
10
Order capturing
8

Using SAP CPQ

2 - We use people who are experts on ISU billing and SAP Sales Cloud as due to the way we handle our implementation it is important to have representation from both angles to make the most of CPQ. The CPQ skillset is different of course but our resources were more than happy to learn a new module
  • Complex product configuration
  • Upselling
  • Cross-selling
  • Rapid creation of new products
  • More advanced and customizable products
  • AI product recommendations

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