SAP Field Service Management implementation
October 09, 2025

SAP Field Service Management implementation

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Field Service Management

We use SAP Field Service Management for conducting field service for our customers when they request service via c4c sales orders or when we have scheduled maintenance. The completed order and hours are interfaced back to S4 where back office takes care of the billing.

Pros

  • In my experience, SAP Field Service Management is user friendly
  • SAP Field Service Management has good integration with c4c and s4
  • In my experience, SAP Field Service Management has easy configuration

Cons

  • Integration with concur would be nice
  • Integration of ad hoc invoices into the accounts payables
  • We have digitalized and standardized the process
Nothing we could not fulfill of business requirements

Do you think SAP Field Service Management delivers good value for the price?

Yes

Are you happy with SAP Field Service Management's feature set?

Yes

Did SAP Field Service Management live up to sales and marketing promises?

Yes

Did implementation of SAP Field Service Management go as expected?

Yes

Would you buy SAP Field Service Management again?

Yes

In my opinion, SAP Field Service Management is good for small service jobs

Comments

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