SAP Field Service Management
November 16, 2025

SAP Field Service Management

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Field Service Management

It is very customisable with great built in features. Deployed custom apps on the btw very useful. SAP Field Service Management’s AI-driven scheduling engine optimizes technician assignments based on skills, location, and availability. This helps reduce travel time and increase first-time fix rates.

Pros

  • Intelligent scheduling
  • Mobile apps for technicians
  • Integration with SAP ecosystem
  • Customer self service

Cons

  • Maintenance
  • Manufacturing
  • Field servicing
  • No number
  • Improved efficiency
  • Good dev experience
SAP Field Service Management offers extensive functionality for managing field operations but has a moderate learning curve. Its design emphasizes capability and integration over simplicity, which can challenge new users, particularly those unfamiliar with SAP’s interface conventions.
I haven't worked with others.

Do you think SAP Field Service Management delivers good value for the price?

Yes

Are you happy with SAP Field Service Management's feature set?

Yes

Did SAP Field Service Management live up to sales and marketing promises?

Yes

Did implementation of SAP Field Service Management go as expected?

Yes

Would you buy SAP Field Service Management again?

Yes

Integration with SAP Ecosystem:
As part of the broader SAP Service Cloud, SAP Field Service Management integrates natively with SAP S/4HANA, C/4HANA, and SAP ERP. This ensures consistent data flow from back-office systems to the field workforce.

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