Field service feedback
December 05, 2025

Field service feedback

Varun Sharma | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Field Service Management

The product works for the service execution for our field service technician’s where they work globally successfully to execute there jobs by using the system and having a clear transparency of the outages by service calls and activities and filling the real time Smartforms.
this helps to enable the customer the clear and transparent process and leads to the great customer satisfaction

Pros

  • Auto scheduling and dispatching
  • Skills and crews
  • Service maps

Cons

  • In activities and sub activities
  • Sync between all the environments
  • Development functions must be same in mobile , ui and windows app
  • Developments timelines
We are using this tool and enabling in the business

Do you think SAP Field Service Management delivers good value for the price?

Yes

Are you happy with SAP Field Service Management's feature set?

Yes

Did SAP Field Service Management live up to sales and marketing promises?

Yes

Did implementation of SAP Field Service Management go as expected?

Yes

Would you buy SAP Field Service Management again?

Yes

It covers all standard functionalities one business is looking for there jobs and outages to be planned using skills , dispatching, scheduling, Time and material and activities with Smartforms along with the review processes

All type of outages can be taken care in terms of predictive maintainance, preventive or emergency or onsite job repair process etc.

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