SAP Feedback at SAP [...]
October 09, 2025

SAP Feedback at SAP [...]

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP S/4HANA Cloud

We are EPC company running and currently migrating from different legacy systems to harmonized S4 HANA landscape.
Problem statement: challenge in migrating the data from different legacy systems like Oracle, Infor, Priority etc
Scope of use case: to build harmonized SAP landscape to help improve the project delivery and achieve operational excellence

Pros

  • Improved UI
  • Integrated systems

Cons

  • Better SAP support, currently there is huge lead time to get feedback on the SAP cases reported
  • Better reporting capabilities
  • Better customer satisfaction
  • Faster delivery
Overall quite positive compared to the ECC landscape, FIORI apps based has improved the UI UX capabilities and also the new dashboards and reporting capabilities have a positive impact on the operations and running day to day business. With AI being integrated it is going to be a complete game changer in coming years !!
  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
Harmonization of systems and having standardized system landscap is the key factor for our organization to move to S4 HANA. Also the scalability and integration to other systems helps us run our customer projects in more efficient and effective way and address to the customer challenges in real time manner.
Currently we are still in migrating from legacy systems to S4 HANA and we are not exploring the AI capabilities. Once we have all the entities into the S4 landscape we will explore the AI capabilities.
There is high focus on digitization and AI based solutions which has just started and we will have more solutions delivered in near future.
I have worked with other ERP apps in the past like Infor LN, Oracle etc and SAP has better stability and acceptance compared to other ERP solutions. It also has good customer base and good customer support but I feel there is still huge scope for improvement when it comes to customer support.

Do you think SAP S/4HANA Cloud delivers good value for the price?

Yes

Are you happy with SAP S/4HANA Cloud's feature set?

Yes

Did SAP S/4HANA Cloud live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP S/4HANA Cloud go as expected?

Yes

Would you buy SAP S/4HANA Cloud again?

Yes

Suited for all businesses as SAP has industry specific solutions and standard SAP solutions. Highly integrated and cross functional ERP systems and it can be connected with different applications to have a more integrated and unified system landscape.
Highly appropriate for medium and large scale industries and less appropriate for small scale

SAP S/4HANA Cloud Feature Ratings

8.0
Accounts payable
8
Accounts receivable
8
Global Financial Support
7
Primary and Secondary Ledgers
8
Journals and Reconciliations
8
Configurable Accounting
8
Standardized Processes
9
7.7
Cash and Asset Management
7
Budgetary Control & Encumbrance Accounting
8
Period Close
8
8.7
Inventory tracking
8
Automatic reordering
10
Location management
8
8.3
Pricing
8
Order entry
8
Cost of goods sold
9
Order Orchestration
8
8.3
Pay calculation
8
Benefit plan administration
9
Direct deposit files
8
8.3
Dashboards
10
Standard reports
7
Custom reports
8
8.0
API for custom integration
8
Plug-ins
8
9.5
Role-based user permissions
10
Single sign-on capability
9
9.0
Award Lifecycle Management
9
Project Financial Management ()
Not Rated
Project Execution Management ()
Not Rated
8.0
Bids Analyzed and Compared
8
Contract Authoring
8
Contract Repository
8
Requisitions-to-Purchase Orders Integrated
8
Supplier Management
8
Risk Management ()
Not Rated
7.8
Transportation Planning and Optimization
8
Transportation Execution Management
7
Trade and Customs Management
8
Fulfillment Management
8
Warehouse Workforce Management
8
8.8
Production Process Design
9
Production Management
8
Configuration Management
9
Work Execution
10
Manufacturing Costs
8
8.0
Forecasting
8
Inventory Planning
8
Performance Monitoring
8
9.0
Product Master Data Management
9

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