A good tool for human resource management processes.
May 13, 2025

A good tool for human resource management processes.

Maicol Grillo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • SAP Agent Performance and Management
  • Recruiting
  • Performance Management
  • SAP Commissions

Overall Satisfaction with SAP SuccessFactors HCM

We are daily users of SAP SuccessFactors HCM. The software enables us to empower our workforce and ensure compliance with all regulatory requirements. Use of the software ensures seamless human resource processes thus promoting proper visibility and accountability. Management of human resources in our organisation is by far much easier since we started using this tool.

Pros

  • The software is quite elaborate and comprehensive.
  • Effectiveness of the software in employees performance management payroll administration.
  • SAP SuccessFactors HCM is very efficient when it comes to learning and development.
  • Ability of the tool to properly unifie data across the entire employees lifecycle which has enables proper decision making.

Cons

  • Poor customer assistance. The product customer services providers are reluctant and unreliable.
  • The tool is not easy to implement. It requires proper technical training and understanding.
  • Customization options in the software are very limited and the UI isn't straightforward.
  • Use of the product has ensured cimpliance to legal requirements and that all our end to end processes are automated.
  • SAP SuccessFactors HCM brought about unification of customer's data and simplifying workforce and decision making.
  • The product has ensured reduced cost of HR processes management by ensuring accuracy in payroll and deductions management.
The product is highly configurable and easy to customise according to users immediate needs.
Availability of real-time HR management analytics and integrated functionalities.
Unlike other Human resource management tools SAP SuccessFactors HCM is affordable and reliable. It's reporting capabilities and analytics tools are superb.
Availability of plenty if functionalities compared to other HR software vendors.
We are planning to incorporate AI in our human resource management processes. I can confidently say that our research on it's practicality and userbility is on going. I will be ready to share my experience once we are done with phase one.

Do you think SAP SuccessFactors HCM delivers good value for the price?

Yes

Are you happy with SAP SuccessFactors HCM's feature set?

Yes

Did SAP SuccessFactors HCM live up to sales and marketing promises?

Yes

Did implementation of SAP SuccessFactors HCM go as expected?

Yes

Would you buy SAP SuccessFactors HCM again?

Yes

The product ensures a wider coverage of HR processes and ensures improved business processes. Ability of the tool to accelerate business performance and ensure improved business results. The product is well suited in workforce optimisation and performance management. Seamless integration of the software with other tools and its ability to handle all sets of HR requirements for all sizes of businesses.

SAP SuccessFactors HCM Feature Ratings

8.9
Employee demographic data
10
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
9
Organization and location management
9
Compliance data (COBRA, OSHA, etc.)
9
9.0
Pay calculation
8
Support for external payroll vendors
9
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
9
Salary revision and increment management
9
Reimbursement management
8
9.3
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
8
9.0
View and generate pay and benefit information
9
Update personal information
9
View job history
9
View company policy documentation
10
Employee recognition
8
Asset Management ()
Not Rated
9.3
Report builder
10
Pre-built reports
9
Ability to combine HR data with external data
9
Integration with other HR capabilities ()
Not Rated
9.6
Performance plans
10
Performance improvement plans
9
Review status tracking
9
Review reminders
10
Multiple review frequency
10
9.5
Create succession plans/pools
9
Candidate ranking
9
Candidate search
10
Candidate development
10
8.5
New hire portal
8
Manager tracking tools
9
9.8
Corporate goal setting
10
Individual goal setting
9
Line-of sight-visibility
10
Performance tracking
10
9.0
Job Requisition Management
10
Company Website Posting
9
Publish to Social Media
8
Job Search Site Posting
10
Duplicate Candidate Prevention
9
Applicant Tracking
9
Notifications and Alerts
8

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