Good for large companies with a fractured employee population
May 09, 2025

Good for large companies with a fractured employee population

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Employee Central
  • Time Tracking
  • Onboarding

Overall Satisfaction with SAP SuccessFactors HCM

It is the global HR platform, but with only two modules other than EC live in the UK (which I look after).
It is used as a hub for all people data

Pros

  • Basic employee data
  • Centralised data from a wide collection of companies
  • Allow managers access to see their own employees

Cons

  • Can easily be over complicated and not intuitive (probably user error due to too much bespoke processing allowed at implementation)
  • Reporting. Some of the basic stuff is good as is advanced analytics. Stories takes too long to load, tiles are not usable. Better automated reporting without going through an API build in IT
  • No visibility of the proper field names in SF. In ERP you could press F1 and see the proper field name which helped in problem solving
  • With imported data, allows for analysis of employee data to be able to see cross impact (high performer/low performer attrition etc)
  • Allowed for centralized reporting of employee data across 27 different companies within a group
  • Time spent manually entering data from big projects can be bulk uploaded.
Lots of fields and accessibility. Can get too complicated for line manager use and self service.
I am excited about the AI function. At the moment it looks based a lot in skills which is a module we don't have. I am very interested in seeing where Joule goes after it is a bit more established. We are currently looking at building a HR chatbot and I think we may pause this to see if Joule can fulfill this need instead as an agent rather than as an assistant.
I prefer the reporting in SAP SuccessFactors HCM rather than workday. Workday is generally more user friendly for the end user, but I prefer the back end options in SF.

Do you think SAP SuccessFactors HCM delivers good value for the price?

Yes

Are you happy with SAP SuccessFactors HCM's feature set?

No

Did SAP SuccessFactors HCM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP SuccessFactors HCM go as expected?

I wasn't involved with the implementation phase

Would you buy SAP SuccessFactors HCM again?

Yes

Really good for a large company, particularly one in different countries or with different legal entities.
Less good for a business that wants to have multiple ways to identify employees within an org structure. Not good for a small business, overpowered for that. SAP is complicated behind the scenes, and it works for a complicated landscape.

SAP SuccessFactors HCM Feature Ratings

5.4
Employee demographic data
9
Employment history
2
Job profiles and administration
4
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
4
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
Not Rated
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
Not Rated
View and generate pay and benefit information
Not Rated
Update personal information
Not Rated
View job history
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Asset Management ()
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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