Innovating HR Processes through SAP SuccessFactors HCM
July 29, 2025

Innovating HR Processes through SAP SuccessFactors HCM

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP SuccessFactors HCM

SAP SuccessFactors HCM is leveraged heavily within our organization across all divisions. Through the use of their systems, we are able to facilitate key HR processes such as Performance, Learning, and Talent development.

With the technology delivered through SAP SuccessFactors HCM, it empowers our business stakeholders and organizational leadership to deliver on the initiatives we identify that align with our business values. In Learning, the system allows us to efficiently assign compliance training and offer on-demand development opportunities, ensuring employees stay informed and continue growing. Through the Talent side of the system, it has been instrumental in fostering actionable growth and development that allows our employees to take charge of their own career journeys.

Pros

  • Learning
  • Talent
  • Performance

Cons

  • Better system usability for mobile and deskless workforce
  • Greater flexibility for customization
  • Improved visibility within the organization for job data and employee
  • Clear tracking and delivery of training compliance
  • Support for skills-based frameworks
SAP SuccessFactors HCM brings with it a level of flexibility that generally meets most organization's requirements from a data and process perspective. Recent innovations have begun to refresh many system processes that had not seen updates in several years. In addition, SAP's leadership has been position the future of the tool to be in line with where organizations are aiming to deliver.
SAP SuccessFactors HCM's AI capabilities are poised to be agentic and support HR professionals as well as employees. Whether it is a simple ask to explain my pay statement to supporting complicated organizational structure tasks, AI is there to support.

Generative AI also aims to support system engagement to give insights where they are leveraged best with performance, goals, and more.

Do you think SAP SuccessFactors HCM delivers good value for the price?

Yes

Are you happy with SAP SuccessFactors HCM's feature set?

Yes

Did SAP SuccessFactors HCM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP SuccessFactors HCM go as expected?

I wasn't involved with the implementation phase

Would you buy SAP SuccessFactors HCM again?

Yes

SAP SuccessFactors HCM is a leading HCM system that can be tailor-made to support every organization's needs in HR. With their robust inventory of system modules, their system covers the necessities for any company. Among their products, their strongest system components would align to Learning, Talent, Recruiting, and Core HR. SAP has been investing heavily in the system and recent AI innovations have only seen to improve the experience.

However, portions of the suite have started to show their age and innovations are not all encompassing for all functionality. Additionally, the system continues to struggle to meet deskless employees in an equitable manner as opposed to employees able to access a computer.

SAP SuccessFactors HCM Feature Ratings

9.9
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
9
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
7.9
Pay calculation
8
Support for external payroll vendors
7
Off-cycle/On-Demand payment
7
Benefit plan administration
6
Direct deposit files
9
Salary revision and increment management
9
Reimbursement management
9
8.3
Approval workflow
10
Balance details
6
Annual carry-forward and encashment
9
9.4
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
7
Asset Management ()
Not Rated
8.7
Report builder
10
Pre-built reports
6
Ability to combine HR data with external data
10
Integration with other HR capabilities ()
Not Rated
7.8
Performance plans
10
Performance improvement plans
7
Review status tracking
10
Review reminders
5
Multiple review frequency
7
7.0
Create succession plans/pools
6
Candidate ranking
7
Candidate search
5
Candidate development
10
8.0
New hire portal
8
Manager tracking tools
8
8.5
Corporate goal setting
10
Individual goal setting
10
Line-of sight-visibility
7
Performance tracking
7
6.7
Job Requisition Management
8
Company Website Posting
7
Publish to Social Media
7
Job Search Site Posting
8
Duplicate Candidate Prevention
5
Applicant Tracking
5
Notifications and Alerts
7

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