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SearchUnify is worth the investment
January 24, 2023

SearchUnify is worth the investment

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SearchUnify

We use SearchUnify for content discoverability. It helps our customers find the solutions quickly across all of our assets from documentation, community, and our developer documents. Similarly the dashboard metrics provide a lot of insight into what people are searching for so that we can add more content that fits what they are looking for.
  • Metrics and Analytics
  • Filtered Search
  • Customer Support
  • Consistent Improvements
  • Listens to Customer Needs
  • Platform Education
  • Intuitive dashboard with more info help bubbles
  • Dashboard Walkthroughs
  • Custom Dashboard Reports
  • Search Metrics
  • Ease of Use
  • Easy to Update and Optimize
  • Ticket deflection
  • Increased community engagement
  • Increased content discoverability

Do you think SearchUnify delivers good value for the price?

Yes

Are you happy with SearchUnify's feature set?

Yes

Did SearchUnify live up to sales and marketing promises?

Yes

Did implementation of SearchUnify go as expected?

Yes

Would you buy SearchUnify again?

Yes

SearchUnify is well suited when you'd like to search a lot of content. The filtering mechanism is excellent as well as the ability to boost content - it's like having our own search engine. The power of the platform is the dashboard and its metrics which provides tremendous insight into our improving our SEO and discoverability.