SendBird Chat/Calls/Desk. All great products given your organizational needs.
April 26, 2022

SendBird Chat/Calls/Desk. All great products given your organizational needs.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SendBird

We used SendBird instead of Stream.io to integrate a chat support experience into a health IT app.

Pros

  • Moderation around comments & chats.
  • SendBird UIKit was super helpful for the design team.
  • Our devs raved about the API documentation being so thorough & easy to follow.

Cons

  • Pricing can get expensive once you go over the 100 MAU limit for the Developer tier.
  • Easy to use chat (asynchronous & synchronous).
  • Using SendBird has decreased the number of support calls to where we were able to hold off on increasing our customer support team's headcount.
  • Customers have raved about having the chat functionality to review & assess their healthcare options without having to call in.

Do you think SendBird delivers good value for the price?

Yes

Are you happy with SendBird's feature set?

Yes

Did SendBird live up to sales and marketing promises?

Yes

Did implementation of SendBird go as expected?

Yes

Would you buy SendBird again?

Yes

I would absolutely recommend SendBird to others who are looking for a chat solution. I know it also has the ability to have in-app calls & video + a support product line, but for our use case, we only used it for a chat. In hindsight, it may have been better for us to use Stream.io instead given the limited needs we have but thought SendBird had better recognition & reliability when compared to Stream.io

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