Communications Platform as a Service (CPaaS)

Best Communications Platform as a Service (CPaaS) include:

WhatsApp Business, Telegram, Avaya Communications API, Textmagic, Webex Connect, Vonage Communications APIs, Exotel, Bandwidth, Bird CRM and Alcatel-Lucent Rainbow.

All Products

(1-25 of 100)

1
Telnyx

Offering a communications platform that provides global carrier-grade services, Telnyx in Chicago maintains an international, private IP network and grants its customers control over their communications through its portal and RESTful API. Telnyx products include voice (elastic SIP…

2
Twilio

Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp.

3
Webex Connect

Webex Connect is an enterprise Communications Platform as a Service (CPaaS) that enables rapid automation of multi-channel customer journeys. The platform makes it easy for businesses to interact with their customers anywhere in the world on any channel -- SMS, Voice, RCS, Push, In-…

4
WhatsApp Business

WhatsApp Business is a free to download app that was built FOR small business, allowing users to connect with customers easily by using tools to automate, sort and quickly respond to messages. For medium and large businesses, the WhatsApp Business API powers communication with…

5
MSG91

Unifying business communications by providing users the means to completely customize communications, MSG91 aims to lead the field in developing CPaaS services.

6
AtomChat
0 reviews

AtomChat provides chat solutions for a website. With real time text, audio as well as video calling options, the chat software integrates with more than 30 platforms to make a website chat ready in minutes. The plugin also provides features such as:

Group or Private Text - This enables users to have one on one conversations or start…

7
SuprSend
0 reviews

SuprSend (SOC 2, HIPPA, GDPR compliant) is a notification infrastructure that streamlines product notifications with an API-first approach. Users can create and deliver transactional, crons, and engagement notifications on multiple channels with a single notification API.

SuprSend includes:…

8
SendBird

SendBird is a packaged messaging-as-a-service that is designed to help developers build and manage messaging function in less than 5 minutes.

SendBird says it strives to build the whole messaging SDK and backend from the scratch to help developers save time and resources in order to allow them to focus on making apps and services more engaging. SendBird allows mobile developers to easily attach 1-on-1 messaging and group chat to their application. The developer kit also comes with rich features for significantly boosting chat usability, such as message read count, delivery status, profanity filters, and user-to-user block. These options go along with administration tools that allow developers to manage chat sessions. Additionally, SendBird’s chat…

9
Signalmash
0 reviews

Signalmash is a Communication Platform as a Service (CPaaS) provider offering a suite of communication APIs for businesses.


The platform includes:

SMS API: Gives businesses…

10
Textmagic

Textmagic is an SMS communication platform for businesses. It facilitates direct engagement with customers through messaging, offering tools for marketing campaigns, customer support, and notifications.

Its suite of features includes personalized messages, automation capabilities, and detailed analytics, providing a solutio…

11
MirrorFly
0 reviews

MirrorFly (formerly Contus Fly) is an instant messaging app solution that helps businesses to build chat-apps. MirrorFly provides chat app solutions to all kinds of parties from startups to reputed brands. Its API assists customers in building their own collective communication systems that are high on utilities, scal…

12
CometChat
0 reviews

CometChat headquartered in Denver offers voice, video & text chat SDKs, APIs & Plugins for Developers.

13
Bandwidth

Bandwidth, headquartered in Raleigh, provides business class communications platform as a service (CPaaS), supporting many use cases such as lead alerts for sales, automated customer surveys, conference calls and messaging, and virtual call center, among other cases.

14
ShoutOUT

ShoutOUT is a business texting tool to send personalized SMS campaigns, with advanced personalization and segmentation features. Users can send:

  • personalized alerts
  • promotions
  • reminders
  • short links
  • marketing / promotional campaigns
  • customer feedback collection
  • customer updates
  • conversational messaging…

15
Authkey
0 reviews

Authkey is a communication API channel Platform for SMS, WhatsApp Business, Voice & E-mail which allows users to verify and keep connected with Clients or End Users. It has been developed keeping in mind that in most of cases like Sendin…

16
Vibtree Technologies

Vibtree is a provider of cloud telephony solutions across 20+ countries providing toll free virtual numbers, IVR solutions, bulk SMS & contact centre services. Cloud phone system includes call recording, monitoring, and real time metrics.

Vibtree is a cloud telephony company offering cloud-based solutions that help businesses manage their customer communication. Their products and services include voice and sms. Voice broadcasting, bulk sms, transactional sms, promotional sms, OTP, missed call services, multi-level IVR, toll free number, virtual number, auto dialling, call monitoring, call recording, call analytics and inbound call tracking are some of the widely used s…

17
SMSCountry
0 reviews

SMSCountry is used to send secure OTPs, alerts, promotions, or updates via SMS, voice or WhatsApp that get delivered in seconds. When sending messages with SMSCountry, messages can be personalised so customers feel the sender knows them.


SMSCountry can be used:


  • As a web-based bulk SMS platform on a mobile phone and…

18
AINA Small Talk

AINA Small Talk is a push-to-talk app made exclusively for professiona…

19
Exotel

Exotel is an advanced customer engagement platform that combines CPaaS, omnichannel contact centers, and Conversational AI. The platform is designed to foster richer, AI-powered, and contextual interactions, offering businesses unparalleled speed and scale in their communications.…

20
Plivo

Plivo’s cloud communication pla…

21
telbee
0 reviews

telbee adds voice messaging to a website, or lets the create standalone voice recorder URLs to share via social media, podcasts, emails, or QR codes. Designed to enable visitors, customers and community can speak their mind easily when it's conveni…

22
Zerixtext.com
0 reviews

Zerix Text is a business communication tool that uses Short Messaging Services (SMS).

It converts a computer into a mobile phone. Zerix Text allows users to send and receive SMS messages from a company server or personal computer to a phone or any device that use…

23
Pingbix
0 reviews

Pingbix is an API-driven platform that empowers businesses to engage customers. Through conversational AI, Pingbix enables personalized interactions across various channels. Its scalable nature ensures engagement regardless of business size. Pingbix provides a suite of tools to optimize…

24
OCA (Omni Communication Assistant)

OCA (Omni Communication Assistant) is a web-based omni-communication dashboard founded in 2019 and a member of Telkom Group. OCA provides a real-time communication solution to help in gaining awareness, improve customer experiences and creating comprehensive communication strategy…

25
thinQ Voice by Commio

thinQ headquartered in Raleigh offers their CPaaS, designed to provide flexible, transparent, cost-effective voice and messaging communications in the cloud.

Learn More About Communications Platform as a Service (CPaaS)

What Is Communications Platform as a Service (CPaaS)?

Communications-platforms-as-a-service (CPaaS) are cloud-based solutions that allow organizations to add real-time voice, messaging, and video into existing enterprise applications via APIs. These communication APIs include WebRTC, which includes similiar capabilities to browsers and mobile apps and services.

CPaaS Features

CPaaS includes the following identifiable features:

  • An existing business app

  • Real-time voice, messaging, & video channels

  • APIs and SDKs for integrations

  • Reports and analytics to review usage data

  • Multiple programming languages

CPaaS Comparison

When comparing CPaaS products, consider the following factors:

  1. Customization: CPaaS products offer a wide range of communication channels to fit the needs of your business.

  2. Scalability: Most CPaaS vendors offer a pay-as-you-go plan, which allows businesses to expand their communications platform as they grow.

  3. Ease of Use: Choose a CPaaS platform that seamlessly integrates APIs into the existing app.

CPaaS Pricing Information

CPaaS vendors usually charge on a pay-as-you-go model or use a monthly fee per user. Businesses that choose the pay-as-you-go model only pay small fees for each message, call, or video chat. The monthly fee per user can range from $15/user/month to $25/user/month.


Related Categories

Frequently Asked Questions

What is a Communications Platform as a Service (CPaaS)?

CPaaS is a cloud-based platform that allows businesses to add real-time voice, messaging, and video into existing enterprise applications. Businesses can access these communication tools without having to rebuild the entire app.

What are the benefits of using a CPaaS?

CPaaS is essential for improving business communication stacks. Users can easily seamlessly change communication channels in a single app.

What is the best CPaaS?

The CPaaS with the most reviews on TrustRadius is Twilio, which is recommended for small to medium-sized businesses. WhatsApp Business and TextMagic also received positive reviews for affordability.

How much does CPaaS cost?

CPaaS vendors usually charge on a pay-as-you-go model or use a monthly fee per user. The monthly fee per user can range from $15/user/month to $25/user/month.