Communications Platform as a Service (CPaaS)

Communications Platform as a Service (CPaaS) Overview

Communications-platforms-as-a-service (CPaaS) are cloud-based solutions that allow organizations to add real-time voice, messaging, and video into existing enterprise applications via APIs. These communication APIs include WebRTC, which includes similiar capabilities to browsers and mobile apps and services.

Top Rated Communications Platform as a Service (CPaaS) Products

TrustRadius Top Rated for 2022

These products won a Top Rated award for having excellent customer satisfaction ratings. The list is based purely on reviews; there is no paid placement, and analyst opinions do not influence the rankings. Read more about the Top Rated criteria.

Communications Platform as a Service (CPaaS)  TrustMap

TrustMaps are two-dimensional charts that compare products based on trScore and research frequency by prospective buyers. Products must have 10 or more ratings to appear on this TrustMap.

Communications Platform as a Service (CPaaS) Products

(1-25 of 86) Sorted by Most Reviews

The list of products below is based purely on reviews (sorted from most to least). There is no paid placement and analyst opinions do not influence their rankings. Here is our Promise to Buyers to ensure information on our site is reliable, useful, and worthy of your trust.

Twilio

Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp.

WhatsApp Business

WhatsApp Business is a free to download app that was built FOR small business, allowing users to connect with customers easily by using tools to automate, sort and quickly respond to messages. For medium and large businesses, the WhatsApp Business API powers communication with…

TextMagic

TextMagic is a bulk SMS service for sending texts to customers, staff and suppliers from an online portal. TextMagic is compatible with PC & Mac. It supports long SMS messages, and allows users to send texts globally. Users can set up integrations to other applications using…

Telegram

Telegram is an open source and free messaging app with a focus on speed and security. Telegram can be used on all devices at the same time — messages sync across any number of phones, tablets or computers. Telegram boasts over 500 million monthly active users and is one of the 10…

Telnyx

Offering a communications platform that provides global carrier-grade services, Telnyx in Chicago maintains an international, private IP network and grants its customers control over their communications through its portal and RESTful API. Telnyx products include voice (elastic SIP…

Bandwidth

Bandwidth, headquartered in Raleigh, provides business class communications platform as a service (CPaaS), supporting many use cases such as lead alerts for sales, automated customer surveys, conference calls and messaging, and virtual call center, among other cases.

Avaya CPaaS

Avaya CPaaS supports the creation of communication apps providing IVR and automatic speech recognition, text-to-speech, SMS, or phone calls, or apply effects to communications (e.g. voice changer) as desired.

Sinch

Sinch (formerly CLX Communications) offers a range of SMS messaging services, including the former mBlox, which was acquired in 2016 and serves as a component of Sinch messaging services

Vonage Communications APIs

Vonage APIs (formerly Nexmo and TokBox) help growing startups and agile enterprises enhance customer experience and realize new business outcomes at scale. With a comprehensive suite of communication channels, a global platform, and expert support, users can abstract the complexity…

Arena.im

Arena.im is a live chat, live blog, and content wall solution that can be embedded on a website, from the company of the same name headquartered in San Francisco. The solution avails an in-built customer data platform that enables users to activate individual marketing with centralized…

CloudContactAI

AllCode aims to make it easy, fast and affordable to send SMS, Email, and Voice marketing campaigns, with CloudContactAI. Users can engage in 1-on-1 conversations with customers, and have two way conversations with customers in real-time.

Squaretalk

Squaretalk (formerly Axiom) is a business communication and workflow optimization platform geared for inbound customer support and sales teams. Through integrations, Squaretalk aims to give BPOs all the tools they need to provide personalized service to clients worldwide, leveraging…

Infobip

Infobip headquartered in London offers a CPaaS designed to bridge IT and Telecoms, powering enterprises with omnichannel communication and user authentication options for a global user base.

Plivo

Plivo’s cloud communication platform offers a way for companies to modernize their business communications. Plivo’s API platform lets businesses incorporate voice and text messaging capabilities (both SMS and MMS) into their own applications, and offers SIP trunking and phone number…

MessageBird

MessageBird is a CPaaS with APIs that allows users to incorporate VoIP calling, SMS messaging, and other means of communication into their app, website, or communication system. It's VoIP functionality includes Call Recording, Call Transcription, and Answering Machine Detection. Calls…

SendBird

SendBird is a packaged messaging-as-a-service that is designed to help developers build and manage messaging function in less than 5 minutes. SendBird says it strives to build the whole messaging SDK and backend from the scratch to help developers save time and resources in order…

MSG91

Unifying business communications by providing users the means to completely customize communications, MSG91 aims to lead the field in developing CPaaS services.

Ticker

Communications Platform as a Service that integrate channels as WhatsApp Business API, Messenger, Instagram and more. Ideally for business of customer support, marketing and sales. Companies can automate process to personalize communications with their customers through API o webservices.…

Alcatel-Lucent Rainbow

Alcatel-Lucent Enterprise offers a communications platform as a service (CPaaS), with Rainbow, a technology platform that connects enterprise communications and collaboration applications providing enterprise connectivity.

ShoutOUT

ShoutOUT is a business texting tool to send personalized SMS campaigns, with advanced personalization and segmentation features. Users can send: personalized alertspromotionsremindersshort linksmarketing / promotional campaignscustomer feedback collectioncustomer updatesconversational…

thinQ Voice by Commio

thinQ headquartered in Raleigh offers their CPaaS, designed to provide flexible, transparent, cost-effective voice and messaging communications in the cloud.

Frozen Mountain IceLink

Frozen Mountain Software headquartered in British Columbia offers IceLink, an SDK that allows developers to quickly and easily add WebRTC-compatible peer-to-peer audio, video and data streaming into your applications.

EasyRTC

Priologic Software headquartered in British Columbia offers EasyRTC, a full-stack open source WebRTC toolkit suitable for building secure, WebRTC applications. It is a bundle of web applications, code snippets, client libraries and server components meticulously written and documented…

AudioCodes WebRTC Gateway

The AudioCodes WebRTC gateway provides connectivity between WebRTC clients and existing VoIP deployments, while the AudioCodes Client SDK helps client side software developers accelerate the integration of WebRTC into their applications.

Reach Interactive SMS

Reach Interactive is a 2-way SMS marketing provider for businesses. Messages can be sent via desktop, tablet or mobile via either connecting to the Reach SMS API or through an online dashboard. The vendor asserts sending texts is perfect for communicating with key stakeholders and…

Learn More About Communications Platform as a Service (CPaaS)

What Is Communications Platform as a Service (CPaaS)?

Communications-platforms-as-a-service (CPaaS) are cloud-based solutions that allow organizations to add real-time voice, messaging, and video into existing enterprise applications via APIs. These communication APIs include WebRTC, which includes similiar capabilities to browsers and mobile apps and services.

CPaaS Features

CPaaS includes the following identifiable features:

  • An existing business app

  • Real-time voice, messaging, & video channels

  • APIs and SDKs for integrations

  • Reports and analytics to review usage data

  • Multiple programming languages

CPaaS Comparison

When comparing CPaaS products, consider the following factors:

  1. Customization: CPaaS products offer a wide range of communication channels to fit the needs of your business.

  2. Scalability: Most CPaaS vendors offer a pay-as-you-go plan, which allows businesses to expand their communications platform as they grow.

  3. Ease of Use: Choose a CPaaS platform that seamlessly integrates APIs into the existing app.

CPaaS Pricing Information

CPaaS vendors usually charge on a pay-as-you-go model or use a monthly fee per user. Businesses that choose the pay-as-you-go model only pay small fees for each message, call, or video chat. The monthly fee per user can range from $15/user/month to $25/user/month.


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Frequently Asked Questions

What is a Communications Platform as a Service (CPaaS)?

CPaaS is a cloud-based platform that allows businesses to add real-time voice, messaging, and video into existing enterprise applications. Businesses can access these communication tools without having to rebuild the entire app.

What are the benefits of using a CPaaS?

CPaaS is essential for improving business communication stacks. Users can easily seamlessly change communication channels in a single app.

What is the best CPaaS?

The CPaaS with the most reviews on TrustRadius is Twilio, which is recommended for small to medium-sized businesses. WhatsApp Business and TextMagic also received positive reviews for affordability.

How much does CPaaS cost?

CPaaS vendors usually charge on a pay-as-you-go model or use a monthly fee per user. The monthly fee per user can range from $15/user/month to $25/user/month.