Communications Platform as a Service (CPaaS)

Communications Platform as a Service (CPaaS) Overview

Communications-platforms-as-a-service (CPaaS) are cloud-based solutions that allow organizations to add real-time voice, messaging, and video into existing enterprise applications via APIs. These communication APIs include WebRTC, which includes similiar capabilities to browsers and mobile apps and services.

Communications Platform as a Service (CPaaS) Products

(1-25 of 68) Sorted by Most Reviews

The list of products below is based purely on reviews (sorted from most to least). There is no paid placement and analyst opinions do not influence their rankings. Here is our Promise to Buyers to ensure information on our site is reliable, useful, and worthy of your trust.
Twilio

Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp.

WhatsApp Business

WhatsApp Business is a free to download app that was built FOR small business, allowing users to connect with customers easily by using tools to automate, sort and quickly respond to messages. For medium and large businesses, the WhatsApp Business API powers communication with…

Telegram

Telegram

Customer Verified

Telegram is an open source and free messaging app with a focus on speed and security. Telegram can be used on all devices at the same time — messages sync across any number of phones, tablets or computers. Telegram boasts over 500 million monthly active users and is one of the 10…

Telynx

Offering a communications platform that provides global carrier-grade services, Telnyx in Chicago maintains an international, private IP network and grants its customers control over their communications through its portal and RESTful API. Telnyx products include voice (elastic SIP…

Bandwidth

Bandwidth, headquartered in Raleigh, provides business class communications platform as a service (CPaaS), supporting many use cases such as lead alerts for sales, automated customer surveys, conference calls and messaging, and virtual call center, among other cases.

TextMagic

TextMagic is a bulk SMS service for sending texts to customers, staff and suppliers from an online portal. TextMagic is compatible with PC & Mac. It supports long SMS messages, and allows users to send texts globally. Users can set up integrations to other applications using…

Avaya OneCloud CPaaS

Avaya OneCloud CPaaS (formerly Zang Cloud) supports the creation of communication apps providing IVR and automatic speech recognition, text-to-speech, SMS, or phone calls, or apply effects to communications (e.g. voice changer) as desired.

Sinch

Sinch (formerly CLX Communications) offers a range of SMS messaging services, including the former mBlox, which was acquired in 2016 and serves as a component of Sinch messaging services

Vonage Communications APIs (formerly Nexmo)

Vonage APIs (formerly Nexmo and TokBox) help growing startups and agile enterprises enhance customer experience and realize new business outcomes at scale. With a comprehensive suite of communication channels, a global platform, and expert support, users can abstract the complexity…

CloudContactAI

AllCode aims to make it easy, fast and affordable to send SMS, Email, and Voice marketing campaigns, with CloudContactAI. Users can engage in 1-on-1 conversations with customers, and have two way conversations with customers in real-time.

Plivo

Plivo’s Voice and SMS API platform and global carrier services enable access to quality cloud communications at a low cost. Plivo’s REST APIs let businesses add voice and SMS capabilities to any web or mobile app using any web standard language. The platform offers carrier management,…

MessageBird

MessageBird is a CPaaS with APIs that allows users to incorporate VoIP calling, SMS messaging, and other means of communication into their app, website, or communication system. It's VoIP functionality includes Call Recording, Call Transcription, and Answering Machine Detection. Calls…

ShoutOUT

ShoutOUT is a customer engagement and customer loyalty management platform with following integrated solutions working with over 300+ brands in 40+ countries with 3500+ users such as Sampath Bank, DSI Tyres, Mobil, Abans, etc. ShoutOUT Engage - It supports keeping in touch with customers…

Dolby.io (formerly Voxeet)

Dolby.io is media processing and interactivity API platform for building communications workflows into apps, that aims to enable developers, content creators and businesses to enhance interactions and content in order to deliver spectacular communications, collaboration, and audiovisual…

TeleSign

TeleSign headquartered in Marina del Rey, California provides a suite of CPaaS products, allowing the user to deliver rich and reliable customer experiences with SMS and Voice interactions sent through a platform with direct carrier connections, global carrier data and telecom fraud…

SendBird

SendBird is a packaged messaging-as-a-service that is designed to help developers build and manage messaging function in less than 5 minutes. SendBird says it strives to build the whole messaging SDK and backend from the scratch to help developers save time and resources in order…

Telestax RestcommONE

With Telestax RestcommONE, service providers can quickly offer CPaaS-enabled applications, from real-time voice and video to messaging applications, that deliver the services their business customers are demanding. And because service providers become their own CPaaS , they benefit…

CONTUS MirrorFly

CONTUS MirrorFly (formerly Contus Fly) is an instant messaging app solution that helps businesses to build chat-apps. With expertise in this field for over a decade, MirrorFly provides chat app solutions to all kinds of parties from startups to reputed brands. Its API assists customers…

IMIconnect

IMIconnect is an enterprise cloud communications platform that enables businesses to automate multi-channel customer journeys. The IMIconnect platform supports end-to-end automation of customer interactions by offering pre-integrated access to customers’ preferred communication channels…

CM.com

Dutch company CM.com offers their CPaaS for enabling communication services such as voice, SMS, and chat in enterprise applications.

Frozen Mountain LiveSwitch

Frozen Mountain Software headquartered in British Columbia offers LiveSwitch, a WebRTC Server is an on-premise or private cloud software-based server that extends traditional WebRTC peer-to-peer video conferencing to include multi-party use cases that require advanced features and…

thinQ

thinQ headquartered in Raleigh offers their CPaaS, designed to provide flexible, transparent, cost-effective voice and messaging communications in the cloud.

Frozen Mountain IceLink

Frozen Mountain Software headquartered in British Columbia offers IceLink, an SDK that allows developers to quickly and easily add WebRTC-compatible peer-to-peer audio, video and data streaming into your applications.

Voxbone

Voxbone headquartered in Brussels aims on allowing the user to achieve instant, compliant scale for communications with enterprise-ready voice and SMS on elastic SIP trunks and access to local phone numbers.

Voximplant

Cloud platform for real-time communication app development

Learn More About Communications Platform as a Service (CPaaS)

What Is Communications Platform as a Service (CPaaS)?

Communications-platforms-as-a-service (CPaaS) are cloud-based solutions that allow organizations to add real-time voice, messaging, and video into existing enterprise applications via APIs. These communication APIs include WebRTC, which includes similiar capabilities to browsers and mobile apps and services.

CPaaS Features

CPaaS includes the following identifiable features:

  • An existing business app

  • Real-time voice, messaging, & video channels

  • APIs and SDKs for integrations

  • Reports and analytics to review usage data

  • Multiple programming languages

CPaaS Comparison

When comparing CPaaS products, consider the following factors:

  1. Customization: CPaaS products offer a wide range of communication channels to fit the needs of your business.

  2. Scalability: Most CPaaS vendors offer a pay-as-you-go plan, which allows businesses to expand their communications platform as they grow.

  3. Ease of Use: Choose a CPaaS platform that seamlessly integrates APIs into the existing app.

CPaaS Pricing Information

CPaaS vendors usually charge on a pay-as-you-go model or use a monthly fee per user. Businesses that choose the pay-as-you-go model only pay small fees for each message, call, or video chat. The monthly fee per user can range from $15/user/month to $25/user/month.


Frequently Asked Questions

What is a Communications Platform as a Service (CPaaS)?

CPaaS is a cloud-based platform that allows businesses to add real-time voice, messaging, and video into existing enterprise applications. Businesses can access these communication tools without having to rebuild the entire app.

What are the benefits of using a CPaaS?

CPaaS is essential for improving business communication stacks. Users can easily seamlessly change communication channels in a single app.

What is the best CPaaS?

The CPaaS with the most reviews on TrustRadius is Twilio, which is recommended for small to medium-sized businesses. WhatsApp Business and TextMagic also received positive reviews for affordability.

How much does CPaaS cost?

CPaaS vendors usually charge on a pay-as-you-go model or use a monthly fee per user. The monthly fee per user can range from $15/user/month to $25/user/month.