WhatsApp Business, Telegram, TextMagic, Avaya OneCloud CPaaS, Vonage Communications APIs (formerly Nexmo), Bandwidth, Alcatel-Lucent Rainbow, Telynx, Infobip, and Plivo.
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Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp.
WhatsApp Business is a free to download app that was built FOR small business, allowing users to connect with customers easily by using tools to automate, sort and quickly respond to messages. For medium and large businesses, the WhatsApp Business API powers communication with…
Telegram is an open source and free messaging app with a focus on speed and security. Telegram can be used on all devices at the same time — messages sync across any number of phones, tablets or computers. Telegram boasts over 500 million monthly active users and is one of the 10…
Offering a communications platform that provides global carrier-grade services, Telnyx in Chicago maintains an international, private IP network and grants its customers control over their communications through its portal and RESTful API. Telnyx products include voice (elastic SIP…
Bandwidth, headquartered in Raleigh, provides business class communications platform as a service (CPaaS), supporting many use cases such as lead alerts for sales, automated customer surveys, conference calls and messaging, and virtual call center, among other cases.
TextMagic is a bulk SMS service for sending texts to customers, staff and suppliers from an online portal. TextMagic is compatible with PC & Mac. It supports long SMS messages, and allows users to send texts globally. Users can set up integrations to other applications using…
Avaya OneCloud CPaaS (formerly Zang Cloud) supports the creation of communication apps providing IVR and automatic speech recognition, text-to-speech, SMS, or phone calls, or apply effects to communications (e.g. voice changer) as desired.
Vonage APIs (formerly Nexmo and TokBox) help growing startups and agile enterprises enhance customer experience and realize new business outcomes at scale. With a comprehensive suite of communication channels, a global platform, and expert support, users can abstract the complexity…
AllCode aims to make it easy, fast and affordable to send SMS, Email, and Voice marketing campaigns, with CloudContactAI. Users can engage in 1-on-1 conversations with customers, and have two way conversations with customers in real-time.
Plivo’s Voice and SMS API platform and global carrier services enable access to quality cloud communications at a low cost. Plivo’s REST APIs let businesses add voice and SMS capabilities to any web or mobile app using any web standard language. The platform offers carrier management,…
MessageBird is a CPaaS with APIs that allows users to incorporate VoIP calling, SMS messaging, and other means of communication into their app, website, or communication system. It's VoIP functionality includes Call Recording, Call Transcription, and Answering Machine Detection. Calls…
ShoutOUT is a customer engagement and customer loyalty management platform with following integrated solutions working with over 300+ brands in 40+ countries with 3500+ users such as Sampath Bank, DSI Tyres, Mobil, Abans, etc. ShoutOUT Engage - It supports keeping in touch with customers…
Dolby.io is media processing and interactivity API platform for building communications workflows into apps, that aims to enable developers, content creators and businesses to enhance interactions and content in order to deliver spectacular communications, collaboration, and audiovisual…
SendBird is a packaged messaging-as-a-service that is designed to help developers build and manage messaging function in less than 5 minutes. SendBird says it strives to build the whole messaging SDK and backend from the scratch to help developers save time and resources in order…
With Telestax RestcommONE, service providers can quickly offer CPaaS-enabled applications, from real-time voice and video to messaging applications, that deliver the services their business customers are demanding. And because service providers become their own CPaaS , they benefit…
CONTUS MirrorFly (formerly Contus Fly) is an instant messaging app solution that helps businesses to build chat-apps. With expertise in this field for over a decade, MirrorFly provides chat app solutions to all kinds of parties from startups to reputed brands. Its API assists customers…
IMIconnect is an enterprise cloud communications platform that enables businesses to automate multi-channel customer journeys. The IMIconnect platform supports end-to-end automation of customer interactions by offering pre-integrated access to customers’ preferred communication channels…
Frozen Mountain Software headquartered in British Columbia offers LiveSwitch, a WebRTC Server is an on-premise or private cloud software-based server that extends traditional WebRTC peer-to-peer video conferencing to include multi-party use cases that require advanced features and…
Frozen Mountain Software headquartered in British Columbia offers IceLink, an SDK that allows developers to quickly and easily add WebRTC-compatible peer-to-peer audio, video and data streaming into your applications.
CPaaS includes the following identifiable features:
An existing business app
Real-time voice, messaging, & video channels
APIs and SDKs for integrations
Reports and analytics to review usage data
Multiple programming languages
When comparing CPaaS products, consider the following factors:
Customization: CPaaS products offer a wide range of communication channels to fit the needs of your business.
Scalability: Most CPaaS vendors offer a pay-as-you-go plan, which allows businesses to expand their communications platform as they grow.
Ease of Use: Choose a CPaaS platform that seamlessly integrates APIs into the existing app.
CPaaS vendors usually charge on a pay-as-you-go model or use a monthly fee per user. Businesses that choose the pay-as-you-go model only pay small fees for each message, call, or video chat. The monthly fee per user can range from $15/user/month to $25/user/month.
