Nice in-app chat system
May 16, 2022

Nice in-app chat system

Pradyumn Singh | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SendBird

We are using SendBird in our organization for charting with our users through the mobile app. We primary use it for sales and customer support departments. Its not that hard to implement or integrate with an existing mobile app. We can customise some of the features and user interface according to our requirements.
  • It has nice user interface
  • We don't have to face any downtime using SendBird
  • It has nice performance and great efficiency
  • It's support system is not that efficient
  • Documentation needs improvement
  • It's pricing is a little bit high comparing to other available options
  • It has nice user interface
  • Various API options are available to use
  • We can easily integrate it with our server using PHP
  • We had improved the sales and support system
  • We got nice user feedback
  • Increased the chances of user retention

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Did SendBird live up to sales and marketing promises?

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Did implementation of SendBird go as expected?


Would you buy SendBird again?


SendBird is well suited tool for those who are having sound technical knowledge and in-hand experience of app development and APIs. One might find it difficult to integrate if not having a technical team or a good technical background. Once implemented, using or management is not an issue. Startups having low budget might find it a little bit costier.