Overall Satisfaction with ServiceNow IT Business Management
We use ServiceNow for managing our entire IT business. We not only use the standard ticketing and requests catalog, but also PPM - project portfolio management alongside resource management and allocation across the entire department and Agile development for the ongoing software releases and drops. About 50 users worldwide get in sync using this tool in a pretty good way.
- Resource planning
- Collaborating
- Classic project management
- UX
- Resource planning
- Agile sprint, stories and scrum task tools
- We abandoned spreadsheet and can now measure and manage
- We can set expectations properly, commit to stakeholders, and meet our deadlines
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Do you think ServiceNow IT Business Management delivers good value for the price?
Yes
Are you happy with ServiceNow IT Business Management's feature set?
Yes
Did ServiceNow IT Business Management live up to sales and marketing promises?
Yes
Did implementation of ServiceNow IT Business Management go as expected?
Yes
Would you buy ServiceNow IT Business Management again?
Yes