ServiceNow "6-pack" ITBM solution
February 25, 2022

ServiceNow "6-pack" ITBM solution

Gal Avraham | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with ServiceNow IT Business Management

We use ServiceNow for managing our entire IT business. We not only use the standard ticketing and requests catalog, but also PPM - project portfolio management alongside resource management and allocation across the entire department and Agile development for the ongoing software releases and drops. About 50 users worldwide get in sync using this tool in a pretty good way.
  • Resource planning
  • Collaborating
  • Classic project management
  • UX
  • Resource planning
  • Agile sprint, stories and scrum task tools
  • We abandoned spreadsheet and can now measure and manage
  • We can set expectations properly, commit to stakeholders, and meet our deadlines
Salesforce Appex Microfocus ITOM and related

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Monthly planning cycle: Business Stakeholders submit their feature requests and ideas, IT experts assess them and add Effort Estimation IT management set sprint SOW with the Business stakeholders Resources are planned, requested, and allocated. The job is done, change management process is conducted including weekly CAB meetings (Change Advisory Board). The change is deployed and documented.