SharpSpring is definitely a solid CRM Solution
October 24, 2016

SharpSpring is definitely a solid CRM Solution

Renee Miller | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Reseller

Overall Satisfaction with SharpSpring

SharpSpring is being used by our entire organization. We're using it as a tool for lead generation. Our objective is to warm up current prospects, connect with new prospects and manage relationships with current and former clients. As a Sharpspring reseller, we're interested in developing and managing lead generation programs for clients in need of this service.

Pros

  • Sharpspring is good at providing me with a daily activity report. Because we've only been using it for six months, some of the reports are a little discouraging as we notice many people engaging but not yet purchasing services from us.
  • Sharpspring is fabulous at customer service. Most of the time there is a live person we can talk to and the company is very eager to please us. They are open to feedback and extremely helpful at answering questions.
  • Formatting e-mails is a breeze and anyone in the company can do it.
  • The new services - landing pages, etc., are encouraging.

Cons

  • With a certain amount of frequency I hear from my staff that "Sharpspring is down right now." That's very frustrating as we have plans to run campaigns on specific days and need to meet specific deadlines.
  • It's not as intuitive as Salesforce was so I had a more difficult time getting used to finding my data. Also could be that my team doesn't fully use it to its full capacity. Salesforce + Pardot have more capabilities, but Sharpspring - I'm told - is easier to use.
  • Would love to see Sharpspring offer a limited (no more than 2 - 3) number of tutorials on best practices for e-mail marketing. We get most of this information from HubSpot.
  • We're starting to see more people connecting with us through our monthly e-blasts. We have been tracking our leads through Visual Visitor, but now I'm noticing that Sharpspring is able to track leads that are currently within our database.
  • So far, we've had at least two inquiries from clients who had been dormant. So I guess it's working.
I liked Salesforce but it was a bit cumbersome, and we were using it more as a database. Sharpspring is much more functional. I like the fact that SharpSpring is month to month, so I don't have to worry about long-term commitments. This is a huge bonus for us. Also love the fact that I get to be a reseller and SharpSpring is able to generate incremental revenue for my company.
SharpSpring is very well suited for clients who produce e-mail blasts of 25,000 or less per month. One client with a database of 10,000 doing mailings three times a week went with a more robust solution. It's great for small to mid-size companies. One client has an international sales team of 1500, and they went with another solution as SharpSpring didn't have the capacity to service their needs. A prospective client told us he likes that Sharpspring interacts with Salesforce.

Constant Contact Lead Gen & CRM Feature Ratings

8.7
WYSIWYG email editor
Not Rated
Dynamic content
Not Rated
Ability to test dynamic content
8
Landing pages
8
A/B testing
10
Mobile optimization
Not Rated
Email deliverability reporting
9
List management
9
Triggered drip sequences
8
8.5
Lead nurturing automation
8
Lead scoring and grading
8
Data quality management
8
Automated sales alerts and tasks
10
10.0
Event/webinar marketing
10
9.0
Social profile integration
9
8.3
Dashboards
8
Standard reports
9
Custom reports
8
8.5
API
Not Rated
Role-based workflow & approvals
Not Rated
Customizability
8
Integration with Salesforce.com
9

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