Great for B2B focused companies! Amazing support team/resource center
April 27, 2022
Great for B2B focused companies! Amazing support team/resource center
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with SharpSpring from Constant Contact
SharpSpring is mainly used as our contact information management software. We utilize the lead scoring and opportunity tracking functions to determine how our Account Reps should focus their time. Drip campaign creation, implementation, and tracking can all be done from within the software. Automated workflows are created often to communicate with a large number of customers, including some while excluding others based on criteria provided by us.
- Customer support experience is phenomenal
- Online forums hosted on their website are helpful
- Automated workflows are easy to work with
- There's a lack of Account focused reporting/automation (mostly focused on Contacts/Opportunities)
- Inability to change individual user landing page
- Limited custom fields/ability to track custom fields across accounts
- Account management/Farming has increased add-on sales
- Lead scoring has increased close rate as our reps know where to focus
- Drip campaign creation has saved us money we would've spent on our marketing team
Do you think Constant Contact Lead Gen & CRM delivers good value for the price?
Yes
Are you happy with Constant Contact Lead Gen & CRM's feature set?
Yes
Did Constant Contact Lead Gen & CRM live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Constant Contact Lead Gen & CRM go as expected?
I wasn't involved with the implementation phase
Would you buy Constant Contact Lead Gen & CRM again?
Yes