Great for B2B focused companies! Amazing support team/resource center
April 27, 2022

Great for B2B focused companies! Amazing support team/resource center

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with SharpSpring from Constant Contact

SharpSpring is mainly used as our contact information management software. We utilize the lead scoring and opportunity tracking functions to determine how our Account Reps should focus their time. Drip campaign creation, implementation, and tracking can all be done from within the software. Automated workflows are created often to communicate with a large number of customers, including some while excluding others based on criteria provided by us.

Pros

  • Customer support experience is phenomenal
  • Online forums hosted on their website are helpful
  • Automated workflows are easy to work with

Cons

  • There's a lack of Account focused reporting/automation (mostly focused on Contacts/Opportunities)
  • Inability to change individual user landing page
  • Limited custom fields/ability to track custom fields across accounts
  • Account management/Farming has increased add-on sales
  • Lead scoring has increased close rate as our reps know where to focus
  • Drip campaign creation has saved us money we would've spent on our marketing team

Do you think Constant Contact Lead Gen & CRM delivers good value for the price?

Yes

Are you happy with Constant Contact Lead Gen & CRM's feature set?

Yes

Did Constant Contact Lead Gen & CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Constant Contact Lead Gen & CRM go as expected?

I wasn't involved with the implementation phase

Would you buy Constant Contact Lead Gen & CRM again?

Yes

SharpSpring is well suited for a small to medium-sized business like the one I work for. We have 500 employees, but less than 50 of these employees come in contact with our CRM. We have a team of 10 or so account reps across all locations that utilize SharpSpring daily. For large companies with 100+ daily users, it may be better to use HubSpot or Salesforce.

Constant Contact Lead Gen & CRM Feature Ratings

10.0
WYSIWYG email editor
Not Rated
Dynamic content
Not Rated
Ability to test dynamic content
Not Rated
Landing pages
10
A/B testing
Not Rated
Mobile optimization
Not Rated
Email deliverability reporting
10
List management
10
Triggered drip sequences
10
9.5
Lead nurturing automation
10
Lead scoring and grading
10
Data quality management
9
Automated sales alerts and tasks
9
Not Rated
Calendaring
Not Rated
Event/webinar marketing
Not Rated
8.0
Social sharing and campaigns
Not Rated
Social profile integration
8
9.0
Dashboards
9
Standard reports
10
Custom reports
8
9.3
API
10
Role-based workflow & approvals
10
Customizability
8
Integration with Salesforce.com
Not Rated
Integration with Microsoft Dynamics CRM
Not Rated
Integration with SugarCRM
Not Rated

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