SharpSpring - Great Marketing Automation & Lightweight CRM
Updated April 26, 2022
SharpSpring - Great Marketing Automation & Lightweight CRM
Overall Satisfaction with SharpSpring from Constant Contact
We currently use SharpSpring in the sales and marketing departments as a marketing automation software and also as a lightweight CRM. It fulfills our needs above and beyond for marketing automation. For CRM, the lead scoring capabilities are fantastic and the tied-in automation free up the sales team for higher-value tasks.
- The customizable contact manager is a great tool as it allows all of the sales team to sort and filter the way each of them prefers.
- The email automations are easy to set up (with a little practice, and a bit of logic) and make life so much easier. You can tie them into triggers your leads have stepped into (filling out a form, watching a video on your site, etc.), or simply have them sent out from a tag or a persona assignment (automated or not).
- The life of the lead is very helpful. Seeing the full story of your lead, in that they may have only filled out a form today, but they've actually been visiting your site for 4 years, is really helpful prior to picking up the phone.
- While I love the email automations, I do wish they were a little easier to setup. Or it came with templates.
- The dialer feature definitely has some glitches. One in a while it butchers the number you're calling from and instead of +1(Areacode) it randomly deletes the +1 and then you're calling from +45 or +7.. and your leads ask if you're in Russia (or don't pick up at all...).
- Being comparably inexpensive product, SharpSpring has saved our team tons compared to if we had gone in on something like Salesforce as a CRM.
- The implementation is substantially lower weight than with other products I've been around.
25,000 to 100,000
Do you think SharpSpring from Constant Contact delivers good value for the price?
Yes
Are you happy with SharpSpring from Constant Contact's feature set?
Yes
Did SharpSpring from Constant Contact live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of SharpSpring from Constant Contact go as expected?
I wasn't involved with the implementation phase
Would you buy SharpSpring from Constant Contact again?
Yes