SharpSpring - Great Marketing Automation & Lightweight CRM
Updated April 26, 2022

SharpSpring - Great Marketing Automation & Lightweight CRM

Gabrielle Dindinger | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Review Source

Overall Satisfaction with SharpSpring from Constant Contact

We currently use SharpSpring in the sales and marketing departments as a marketing automation software and also as a lightweight CRM. It fulfills our needs above and beyond for marketing automation. For CRM, the lead scoring capabilities are fantastic and the tied-in automation free up the sales team for higher-value tasks.
  • The customizable contact manager is a great tool as it allows all of the sales team to sort and filter the way each of them prefers.
  • The email automations are easy to set up (with a little practice, and a bit of logic) and make life so much easier. You can tie them into triggers your leads have stepped into (filling out a form, watching a video on your site, etc.), or simply have them sent out from a tag or a persona assignment (automated or not).
  • The life of the lead is very helpful. Seeing the full story of your lead, in that they may have only filled out a form today, but they've actually been visiting your site for 4 years, is really helpful prior to picking up the phone.
  • While I love the email automations, I do wish they were a little easier to setup. Or it came with templates.
  • The dialer feature definitely has some glitches. One in a while it butchers the number you're calling from and instead of +1(Areacode) it randomly deletes the +1 and then you're calling from +45 or +7.. and your leads ask if you're in Russia (or don't pick up at all...).
  • Being comparably inexpensive product, SharpSpring has saved our team tons compared to if we had gone in on something like Salesforce as a CRM.
  • The implementation is substantially lower weight than with other products I've been around.

Do you think SharpSpring from Constant Contact delivers good value for the price?

Yes

Are you happy with SharpSpring from Constant Contact's feature set?

Yes

Did SharpSpring from Constant Contact live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SharpSpring from Constant Contact go as expected?

I wasn't involved with the implementation phase

Would you buy SharpSpring from Constant Contact again?

Yes

I would definitely recommend SS to a team looking for an inexpensive marketing automation solution that has fantastic support (they answer SO fast!) and also needs a lightweight CRM. I don't think this is the right solution for a massive sales team, but for a smaller one likes ours, it's perfect.

SharpSpring from Constant Contact Feature Ratings

WYSIWYG email editor
10
Dynamic content
10
Ability to test dynamic content
10
Landing pages
Not Rated
A/B testing
Not Rated
Mobile optimization
Not Rated
Email deliverability reporting
10
List management
10
Triggered drip sequences
10
Lead nurturing
10
Lead scoring and grading
10
Data quality management
10
Automated sales alerts and tasks
10
Calendaring
Not Rated
Event/webinar marketing
Not Rated
Social sharing and campaigns
Not Rated
Social profile integration
Not Rated
Dashboards
10
Standard reports
10
Custom reports
10
API
Not Rated
Role-based workflow & approvals
Not Rated
Customizability
10
Integration with Salesforce.com
Not Rated
Integration with Microsoft Dynamics CRM
Not Rated
Integration with SugarCRM
Not Rated