Reviewing ShieldSquare Bot Prevention Service
May 18, 2017
Reviewing ShieldSquare Bot Prevention Service
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ShieldSquare Bot Prevention Solution
We have registered sellers all around the world who can post their items on MusicStack to sell their hard to find vinyl records and CDs. Users can search the items by artist, title, country, price, format, seller ratings, etc., and purchase. Bot activity was ruining our analytics reporting and hence we could not get clear and meaningful metrics so that we could display accurate graphs for our users and how many people (not bots!) where viewing and interacting with their listed products. We integrated ShieldSquare to protect our website from various bots and now only human traffic is being included in our analytics and traffic reporting.
- ShieldSquare can be integrated easily with the out-of-the-box web server plugins and cloud connectors for existing IT infrastructure.
- No specialized hardware or consultants required, which saves a lot in terms of costs and administration overheads for eCommerce businesses like ours.
- The support team thoroughly understands our needs and challenges and then proposes the right course of action suited for our business model.
- It would be nice to allow for more granularity when selecting which bots I'd like to allow through. I contacted support and asked about this and they said this was in the works.
- If you select to show captchas instead of blocking, I feel their captcha screen could use some improvement on the UI/UX to make it more intuitive for users to know what to do. I contacted support and made them aware of this.
- Would be nice to see captchas information in the statistics (i.e. how many captchas were presented, from what IP addresses, how many were filled out correctly),
- Our analytics dashboard shows the correct data.
- Our traffic has been genuine with most if not all of bot traffic eliminated.
- We can now protect our pricing strategy from the competition.
We were looking for an API-based solution as opposed to a DNS-based solution. The latter introduces unwanted latencies, and might put our business at risk with unforeseen downtime. Choosing ShieldSquare was pretty straightforward as we knew what we wanted from the start. Also, their product and support teams were very cooperative and tweaked the solution to suit our needs.