Shift4Shop poor technical support and customer care! $$$$ Loss in online revenue!
April 25, 2022
Shift4Shop poor technical support and customer care! $$$$ Loss in online revenue!
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Shift4Shop (formerly 3dcart)
We used them for 2 years and had minor problems up until the end. For the last 2 months, customers were unable to checkout, or connect to our payment processor. We put in like 3 to 5 hot tickets to get fixed and day after day nothing was fixed and support got ruder and ruder with us! We lost thousands of dollars online with this company and now they are chasing us for a renewal payment! Simply put, this is bad software with a poor customer care staff!
- N/A
- N/A
- N/A
- Tech support
- Customer care
- Billing
- Cost us thousands of dollars in sales
- no return back on tech issues
- poor customer care on important technical issues
We used them for 2 years and had minor problems up until the end. For the last 2 months, customers were unable to checkout, or connect to our payment processor. We put in like 3 to 5 hot tickets to get fixed and day after day nothing was fixed and support got ruder and ruder with us! We lost thousands of dollars online with this company and now they are chasing us for a renewal payment! Simply put, this is bad software with a poor customer care staff!
Do you think Shift4Shop delivers good value for the price?
No
Are you happy with Shift4Shop's feature set?
No
Did Shift4Shop live up to sales and marketing promises?
No
Did implementation of Shift4Shop go as expected?
No
Would you buy Shift4Shop again?
No