Shift4Shop poor technical support and customer care! $$$$ Loss in online revenue!
We used them for 2 years and had minor problems up until the end. For the last 2 months, customers were unable to checkout, or connect to …
Shift4ShopFormerly 3dcart
Shift4Shop
Shift4Shop
Overview
What is Shift4Shop?
Shift4Shop (formerly 3dcart) is a customizable eCommerce platform designed to build an online store. Some features include Level 1 PCI security compliance, the same level used by banks and large financial institutions, along with search engine optimized templates and no...
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Popular Features
View all 20 features- Product variations (6)1.818%
- Product management (6)1.818%
- Product catalog & listings (6)1.515%
- Mobile storefront (6)1.010%
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Pricing
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What is Shift4Shop?
Shift4Shop (formerly 3dcart) is a customizable eCommerce platform designed to build an online store. Some features include Level 1 PCI security compliance, the same level used by banks and large financial institutions, along with search engine optimized templates and no transaction fees. The former…
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.shift4shop.com/pricing.htm
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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What is Shopify?
Shopify is a commerce platform designed for both online stores and retail locations. Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales.
What is Big Cartel?
Big Cartel is an eCommerce platform built for artists, such as artists, designers, and musicians, to build an online store.
Product Demos
Start an online store today with 3dcart, the ecommerce platform for growth!
01:03
Sell Online Quickly & Easily with Shift4Shop
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Features
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Product Details
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- Competitors
- Tech Details
- FAQs
What is Shift4Shop?
The Shift4Shop toolbox is designed to enable users to create an effective eCommerce strategy that attracts visitors, retains customers, and raises profits. The vendor states that to make use of the Shift4Shop toolbox, users can:
- Use themes for the site, then customize the frontend and backend as much with responsive designs, so they can function on screens of any size and dimensions.
- Collect statistics on customer satisfaction, number of conversions, number of page hits, audience reach, and search engine optimization (SEO). The vendor states the information can be used to improve a website and eCommerce strategy.
- Implement automation tools for tedious or repetitive tasks.
- Combine several different page speed optimization methods to decrease load times throughout a website. Many internet users abandon websites if they believe that they take too long to load, so boosting page speed encourages visitors to stay and surf through pages.
- Add more pages and keyword-rich content to a website with a business blog. Running a blog can accomplish many purposes: posts can attract new readers, establish the writer’s reputation as an authority in an industry, increase a website’s SEO value with the proper use of the right keywords, and promote new products.
- Increase a website’s position on search engine results pages for particular keywords using a variety of SEO tools. These include the ability to change page URLs, customize page title attributes, and edit meta tags.
- Integrate a site with Google Tools, which provides assistance with making sites comply to search engines’ standards. Its integrations let users connect with many of the tech giant’s services, including (but not limited to) Google Pay, Google Shopping, Google Ads, Google Analytics, and Google Merchant Center.
- With the Reward Points Module, users can create a loyalty system that awards people “reward points,” based on the amount they spend for a purchase. They can spend these points on future purchases, enticing them to return — and encourage people they know to check out a site.
- With the Customer Relationship Management (CRM) module, people can ask for help and can directly assist them and address their concerns. The module keeps track of every interaction and organizes them so they can be referred back to them in the future.
- Give customers the ability to create a gift registry. This enables them to make and share a wish list of items related to a special event, such as a baby shower or a wedding. Their guests can anonymously purchase those items for the host through the registry, which is updated to show everyone that someone has already laid claim to that gift.
Shift4Shop replaces the former 3dcart, acquired by Shift4 Payments in November, 2020. It is a Shift4 Payments brand.
Shift4Shop Features
- Supported: Customizable online store
- Supported: VISA PCI Certified Security
- Supported: Real time shipping
- Supported: Search Engine Optimization
- Supported: Payment processing
- Supported: Social & mobile online commerce
Shift4Shop Screenshots
Shift4Shop Videos
Start an online store today with 3dcart, the ecommerce platform for growth!
Looking for a fast and easy way to start selling online? Shift4Shop makes it quick and easy to build your own online store in a matter of minutes. Learn more: https://www.shift4shop.com/
Shift4Shop Integrations
- ShippingEasy
- ShipStation
- LiveAgent
- Webgility
- Zapier
- Mailchimp
- FreshBooks
- Freshdesk
- HubSpot
- Drip
- ClearSale
- Stamps.com
- PunchOut2Go
- Quickbooks
- Celigo
- FarApp
Shift4Shop Competitors
Shift4Shop Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Shift4Shop (formerly 3dcart) is a customizable eCommerce platform designed to build an online store. Some features include Level 1 PCI security compliance, the same level used by banks and large financial institutions, along with search engine optimized templates and no transaction fees.
The former 3dcart was acquired by Shift4 Payments in November, 2020.
Reviewers rate eCommerce security highest, with a score of 2.7.
The most common users of Shift4Shop are from Small Businesses (1-50 employees).
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Reviews and Ratings
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Score 1 out of 10
Vetted Review
Verified User
We used them for 2 years and had minor problems up until the end. For the last 2 months, customers were unable to checkout, or connect to our payment processor. We put in like 3 to 5 hot tickets to get fixed and day after day nothing was fixed and support got ruder and ruder with us! We lost thousands of dollars online with this company and now they are chasing us for a renewal payment! Simply put, this is bad software with a poor customer care staff!
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Score 1 out of 10
Vetted Review
Verified User
We currently use Shift4Shop for 3 webstores. One of these sites is also home to our lead generation landing pages for PPC. Our stores are 3 major drinking water product brands in the commercial sector in the UK.
- Easy to set up
- Themes are responsive
- Easy to integrate with back-end systems (Linnworks etc)
- Support is based in the US, so if you're a UK user you need to wait for the US to get online
- The stores/backend are configured for a US audience
- The stores don't deal with VAT very well
May 19, 2021
Old Hat System May Be Getting Facelift
One of the clients we signed on about 3 or 4 years ago came on board with this as their ecommerce website. We suggested a move to a different platform we were more familiar with, but they were very married to 3DCart, so we learned how to use that platform. The learning curve was a bit high, as 3DCart's infrastructure is a bit old-hat (think ASP.net platforms of the early 2000s). But, in the end we got pretty comfortable with making changes. That being said, the site structure and the places in which to make those changes were very complicated. Also, adding any functionality to the base platforms requires additional plug-ins (which aren't as plentiful as something like Wordpress); and many of those cost money in both licenses and integration development.
- eCommerce platform for relatively cheap
- Since being purchased by Shift4, some updates have been added
- Page structure is all over the place. It can be difficult to find where to go to make page edits.
- Base platform isn't very robust and requires multiple add-ons in order to add CRM, Taxes, and other capabilities
- Reporting isn't very strong, necessitating outside analytics
- File system is also pretty wonky and feels very primitive
- Customer service and technical help leaves MUCH to be desired.
- Not as many supported add-ons/plug-ins as other platforms, and many of them cost additional fees. Many of them also don't seamlessly integrate, meaning you'll need to dev the integration yourself.
- In general, what you see in the WYSIWYG is not what you get.
- Order System is not very intuitive for the modern era
March 10, 2020
The smart e-commerce engine for your business
We use 3D cart as the primary e-commerce engine for our business growing tool sales business. It is used across the organization by everyone. It solves the problem of informing customers of the products we sell and efficiently handles the checkout process. It also offers many features like fraudwatch and marketing and upsell functions.
- Membership rewards (a points awarding system) is really easy to set up and manage
- Gift certificate issuance and redemption is simple to use and manage
- Site design and redesign is straightforward and they are very helpful with design packages to customize.
- They offer comprehensive SEO services and are very knowledgeable about how to engage customers and create traffic.
- Communication of new features, they tell us but don't explain the features.
- They seem to be too anxious to close out a ticket before we get a chance to review their feedback. It feels like "3D comes first" not "customer comes first".
- They keep changing out our point of contact.
February 15, 2020
3dcart Vs The Competition
When looking for a new eCommerce solution, I found many candidates, and one of them was 3dcart. I used it for a few weeks to see if it was what our company needed. Unfortunately, it was simply not as robust as some of the other options available. I also tried Shopify, WordPress, Magento, and BigCommerce. 3dcart was going to be our primary website host, but it did not offer everything we needed.
- 3dcart is a more basic website tool that can get customers started quickly.
- It only has a certain amount of options, making it an ok tool to use if you don't need a particularly large website.
- 3dcart doesn't provide enough customization options. Making it very limited for customers.
- The layout and file structure takes some getting used to. This should be improved upon.
August 14, 2018
3dcart makes eCommerce easy
3dcart is one of two eCommerce programs I recommend/use for clients looking to implement an online store. It is easy to set up and use and a good value for the dollar for those that are not experienced with running an online store.
- SEO - 3dcart is built in such a way that even if you do no SEO work at all, as long as you use the meta description wizard on each page or product you wind up still searching pretty well in Google.
- Product uploads - Product uploads are easy to do with 3dcart's .csv import/export feature. No need to struggle with messy simple and variable uploads like on WooCommerce, 3dcart takes the guesswork and hassle out of uploading different product types.
- Media uploads - Media uploads are quick and simple and the uploader always works.
- 3dcart does not connect to many of the POS systems my clients use so we need to manually update inventory daily/weekly.
- There are many modules available to do many different things, but it makes you feel like you are being tickled and died to death to get the site to do exactly what you want. Also can be confusing if you don't know what you actually need.
- It's a little difficult/confusing to upload products with multiple variations - ie: color and size - especially if there are multiples colors and multiple sizes.
December 17, 2015
Easy Shopping Cart to Use
Score 8 out of 10
Vetted Review
Verified User
We used 3DCart as our website and shopping cart. It served as a marketing tool as well.
- Strong shopping cart capabilities, with all types of promotions and discounting capabilities. Easy to set up the promotion and implement the campaign.
- Integration with our email provider to be able to segment buyers based on timing of purchase.
- Easy to use blog, was able to set up each post simply and create SEO/Meta tags associated with each post.
- Products set up was easy and there are options for categories and classes to make setting up the store easy.
- Easy to use for someone with no programming skills.
- Using images on the site and in the blog was a cumbersome process. The upload was easy enough, but finding and using the image after upload was terrible. The navigation of the images was difficult and there were no sort functions.
- For a simple site without the need for a log in admin or shipping, these functions and capabilities were not easily hidden or removed. You needed to have a programmer go into the code to remove them. For a tool like 3dcart, it seemed to be something they could have taken care of with check boxes in the settings.
- While expected, the templates available were very basic and simple. To enhance the look of your site, you will need a programmer or pay for the premium templates.