A must read!
Anonymous | TrustRadius Reviewer
Updated December 23, 2015

A must read!

Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SilkRoad Life Suite

We purchased OpenHire, RedCarpet and HeartBeat. Working with the SilkRoad team was a great challenge from the beginning, there is a lot of turn over in the company so our reps changed constantly. SilkRoad stated they understand our business but didn't, we were suppose to start with HeartBeat but since there were great challenges with the development of the product we were directed to start with OpenHire. We fully developed OpenHire, then started HeartBeat only to be told it wasn't ready and we had to put it on hold again. We then start with RedCarpet and got a quarter of the way through development, and HeartBeat was cancelled, SkillRoad wasn't going to support the current platform. So we paid for three products only using one, we received a fraction of a refund. You had to work with so many different people on the same product, you need a grid to keep track. All of their current products are on different platforms so fit gap anaylsis have to be [performed] to integrate their products! I would beware of this company.
  • Working with the career portal team has been great, but a small piece of the puzzle.
  • Fully understand their customers needs before selling!
  • Reduce the number of people for implementation
  • Our experience has been mostly negative! We've spend a significant amount of time and money with very little return.
  • Their products do not live up to their expectations!
SilkRoad is very far behind PeopleSoft!

SilkRoad Life Suite Feature Ratings

New hire portal
6
Manager tracking tools
2
Compliance tracking and reporting
2
Corporate goal setting
Not Rated
Subordinate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Performance plans
Not Rated
Plan weighting
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Rater nomination workflow
Not Rated
Review reminders
Not Rated
Workflow restrictions
Not Rated
Multiple review frequency
Not Rated
Reporting
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated

Using SilkRoad Life Suite

SilkRoad Life Suite Reliability