Item: ManageEngine Site24x7
Rating: 8
Author: Wes Dunaway

Use Cases and Deployment Scope

Wellsource uses Site 24x7 across all our customer and critical services; including SQL, IIS, certificate validity, and server/service health. Using Site24x7 paired with Pager Duty has helped us meet our SLA obligations both internally and to our customers. We are able to track our SLA metrics at the customer level and provide reports detailing uptime and any outages that may have occurred with minimal effort.

Pros and Cons

Can monitor almost any service you can think of.
Monitoring from datacenters all over the world.
Understandable and easy to use GUI.
Very lightweight agent.
Fair pricing.

I wish the advanced monitors were not so expensive.
It is a cloud solution, so it is necessary to open up outbound ports in all security zones.
If you lose outbound internet service, all your internal servers will throw alarms and life gets extremely noisy.

Return on Investment

We know exactly where we stand with our SLA obligations and are able to make informed decisions.
Rapidly respond to outages, again allowing us to positively affect our downtime and SLA numbers.

Alternatives Considered

Nagios XI and SolarWinds Remote Monitoring & Management (RMM)

Initially, it came down to price. But, if you don't mind having a cloud monitoring solution (versus on-prem) then in my opinion Site24x7 is much easier to setup/manage/configure/use than other options I have managed in the past. Adding monitors takes seconds and I spend almost no time worrying about my monitoring solution and whether it is working properly or not.

Support Rating

I have only had to use support once, so I can't go into much detail about their support team. The one time I did use it the response was fast but the resolution took some time.

Key Insights

Do you think ManageEngine Site24x7 delivers good value for the price?

Yes

Are you happy with ManageEngine Site24x7's feature set?

Yes

Did ManageEngine Site24x7 live up to sales and marketing promises?

Yes

Did implementation of ManageEngine Site24x7 go as expected?

Yes

Would you buy ManageEngine Site24x7 again?

Yes

Likelihood to Recommend

While Site24x7 can monitor almost anything, it is the most cost effective when using its basic monitor. The basic monitor covers certificate health, web sites/services, general server health, IIS health, and much more.

The advanced monitors cover SQL, Microsoft Failover Clustering, etc. but even though we get three advanced monitors with the initial subscription, we don't use them because the SQL monitoring can be very noisy without some fine-tuning. It wasn't uncommon to get woken up at 3 am because of a SQL anomaly that tripped a metric.

Easy to use and affordable monitoring

Overall Satisfaction with Site24x7