Easy to use and affordable monitoring
Wes Dunaway | TrustRadius Reviewer
August 28, 2020

Easy to use and affordable monitoring

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Site24x7

Wellsource uses Site 24x7 across all our customer and critical services; including SQL, IIS, certificate validity, and server/service health. Using Site24x7 paired with Pager Duty has helped us meet our SLA obligations both internally and to our customers. We are able to track our SLA metrics at the customer level and provide reports detailing uptime and any outages that may have occurred with minimal effort.
  • Can monitor almost any service you can think of.
  • Monitoring from datacenters all over the world.
  • Understandable and easy to use GUI.
  • Very lightweight agent.
  • Fair pricing.
  • I wish the advanced monitors were not so expensive.
  • It is a cloud solution, so it is necessary to open up outbound ports in all security zones.
  • If you lose outbound internet service, all your internal servers will throw alarms and life gets extremely noisy.
  • We know exactly where we stand with our SLA obligations and are able to make informed decisions.
  • Rapidly respond to outages, again allowing us to positively affect our downtime and SLA numbers.
  • Nagios XI and SolarWinds Remote Monitoring & Management (RMM)
Initially, it came down to price. But, if you don't mind having a cloud monitoring solution (versus on-prem) then in my opinion Site24x7 is much easier to setup/manage/configure/use than other options I have managed in the past. Adding monitors takes seconds and I spend almost no time worrying about my monitoring solution and whether it is working properly or not.
I have only had to use support once, so I can't go into much detail about their support team. The one time I did use it the response was fast but the resolution took some time.

Do you think Site24x7 delivers good value for the price?

Yes

Are you happy with Site24x7's feature set?

Yes

Did Site24x7 live up to sales and marketing promises?

Yes

Did implementation of Site24x7 go as expected?

Yes

Would you buy Site24x7 again?

Yes

While Site24x7 can monitor almost anything, it is the most cost effective when using its basic monitor. The basic monitor covers certificate health, web sites/services, general server health, IIS health, and much more.

The advanced monitors cover SQL, Microsoft Failover Clustering, etc. but even though we get three advanced monitors with the initial subscription, we don't use them because the SQL monitoring can be very noisy without some fine-tuning. It wasn't uncommon to get woken up at 3 am because of a SQL anomaly that tripped a metric.

Site24x7 Feature Ratings

Remote monitoring
10
Network device monitoring
Not Rated
Multiple Server Monitoring
10
Multi-device monitoring
Not Rated
Automated alerts and notifications
7
Policy-based automation
Not Rated
Performance data reports
8
Customizable reporting
8
Data visualization
9
Risk analysis
Not Rated
Antivirus and malware management
Not Rated