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ManageEngine Site24x7

ManageEngine Site24x7


What is ManageEngine Site24x7?

Site24x7 from ManageEngine is a full-stack application, website, server, cloud and network monitoring tool. Site24x7 offers code-level diagnostics and customizable error thresholds, end-to-end monitoring with topology visualization tools, and mobile accessibility.

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Recent Reviews
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Popular Features

View all 11 features
  • Remote monitoring (12)
  • Automated alerts and notifications (12)
  • Multiple Server Monitoring (11)
  • Performance data reports (11)

Reviewer Pros & Cons

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10 monitors



40 Monitors



100 Monitors

Entry-level set up fee?

  • $1 monitors
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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Monitoring Tasks

Various types of monitoring

Avg 8.0

Management Tasks

Various tasks required to keep systems running smoothly

Avg 7.4


Report generation to help with system monitoring tasks

Avg 7.6


Management of security aspects of system monitoring

Avg 6.6
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Product Details

What is ManageEngine Site24x7?

Site24x7 offers unified cloud monitoring for DevOps and IT operations within small to large organizations. The solution monitors the experience of real users accessing websites and applications from desktop and mobile devices. In-depth monitoring capabilities enable DevOps teams to monitor and troubleshoot applications, servers and network infrastructure, including private and public clouds. End-user experience monitoring is done from more than 100 locations across the world and various wireless carriers.

ManageEngine Site24x7 Features

Monitoring Tasks Features

  • Supported: Remote monitoring
  • Supported: Network device monitoring
  • Supported: Multiple Server Monitoring
  • Supported: Multi-device monitoring
  • Supported: Automated alerts and notifications

Management Tasks Features

  • Supported: Policy-based automation

Reporting Features

  • Supported: Performance data reports
  • Supported: Customizable reporting
  • Supported: Data visualization
  • Supported: Risk analysis

Security Features

  • Supported: Antivirus and malware management

Additional Features

  • Supported: Website Monitoring
  • Supported: Server Monitoring (Windows, Linux and Mac OS)
  • Supported: APM (Java, .NET, Ruby, PHP and Node.js)
  • Supported: AWS Monitoring
  • Supported: Azure Monitoring
  • Supported: Google Cloud Platform Monitoring
  • Supported: Network Monitoring
  • Supported: VMWare Monitoring
  • Supported: IT Infrastructure Monitoring
  • Supported: Log Monitoring
  • Supported: Nutanix Monitoring
  • Supported: SNMP based Monitoring

ManageEngine Site24x7 Screenshots

Screenshot of Component wise metric breakdown in a Webpage Speed (Browser) monitorScreenshot of Summary page for a windows server monitorScreenshot of Response time and outages summary for a DNS server monitorScreenshot of Summary page for traces run on a Java applicationScreenshot of Desktop and mobile view of a Website monitorScreenshot of Homepage view

ManageEngine Site24x7 Video

Site24x7 Overview

ManageEngine Site24x7 Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAll countries
Supported LanguagesEnglish, French, German, Spanish, Portugese, Chinese, Japanese, Danish, Italian, Dutch, Polish

Frequently Asked Questions

Site24x7 from ManageEngine is a full-stack application, website, server, cloud and network monitoring tool. Site24x7 offers code-level diagnostics and customizable error thresholds, end-to-end monitoring with topology visualization tools, and mobile accessibility.

SolarWinds Pingdom, SolarWinds Server & Application Monitor, and AppDynamics are common alternatives for ManageEngine Site24x7.

Reviewers rate Remote monitoring and Network device monitoring and Multiple Server Monitoring highest, with a score of 9.

The most common users of ManageEngine Site24x7 are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings


Attribute Ratings


(1-14 of 14)
Companies can't remove reviews or game the system. Here's why
Martin brusac | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
One of the standout features is the proactive alerting system. Site24x7 promptly notifies us of potential issues, enabling our team to address them before they escalate. This has been crucial in preventing downtime and ensuring a seamless experience for our end-users. When issues do arise, Site24x7 simplifies the process of root cause analysis. I can drill down into detailed performance metrics for each component of our applications, from databases to external services. This has significantly reduced the time it takes to identify and resolve issues, minimizing the impact on our users.
  • User Experience Monitoring
  • Real-Time Performance Insights
  • Proactive Issue Resolution
  • Customer Support
  • Web Design
  • Model Pricing
Site24x7 All-in-One Monitoring is well-suited for organizations with diverse IT infrastructures, including networks, servers, applications, and cloud services. For very small-scale environments with minimal IT infrastructure, a comprehensive all-in-one monitoring solution like Site24x7 might be more than what is necessary
Score 8 out of 10
Vetted Review
Verified User
Our monitoring team utilizes Site24x7 All-in-One Monitoring tools to monitor our server and website infrastructure. It's being used across the whole organization and it is used to keep track of the health and performance of all digital assets such as servers, networks and web endpoints.
  • Alerting
  • Website monitoring
  • Website security
  • Real user monitoring
  • More cloud monitoring functions
  • Better VM monitoring
  • More features within application performance monitoring
[Site24x7 All-in-One Monitoring is] well suited in website monitoring where especially for uptime and availability of the website. Due to its cloud nature, the company has servers distributed globally that allow to check site availability from anywhere in the world.
Rob Domenico | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
[Site24x7 All-in-One Monitoring] is used across the entire organization for web site monitoring, DNS record monitoring and AWS resource alerting and monitoring of event thresholds. Our business needs require application stack real time monitoring as well as APM insight to performance , Site24x7 [All-in-One Monitoring] allows us to schedule maintenance while keeping uptime stats for alerts, this is especially important to reporting, so your uptimes are not skewed for maintenance reasons. This and many other challenges are accomplished with [Site24x7 All-in-One Monitoring] tools. We also find it useful to script and utilize APIs to fully automate, and better control cloud resources.
  • Certificate monitoring
  • Drive space and uptime warning notifications
  • Cloud resource auto discovery options to keep new systems monitored immediatly
  • Scripting language options (AWS cli, PowerShell, bat, API, python, C, etc..)
  • Ability to edit an existing maintenance schedule, vs creating a new one each time
  • Grouping of emails to SMS and non SMS alerts to save on false alerts
  • Setup of Realtime user monitor was not as functional as expected with regard to adding 3rd party scripts.
I have tried other tools (PRTG etc) in the past, and switched from US monitor to [Site24x7 All-in-One Monitoring], for all the built-in features and ability to implement by using with or without the agents deployed (ip discovery LAN). This is one tool that encompasses the entire organization and allows that single pane of glass feel (NOC screen view) for an accurate virtual snapshot of your entire organization, either cloud and/or LAN.
Score 9 out of 10
Vetted Review
Verified User
Site24x7 All-in-One Monitoring is used in the IT department for monitoring the server both internally and externally. It also notifies the respective person by mail if the server goes down or something went wrong. It continuously monitors our system with high accuracy and efficiency. Thus, it is a highly reliable tool.
  • Good accuracy
  • Less learning curve
  • Easy to integrate
  • Interface is a little confusing.
  • Needs more improvement in the UI.
There is a delay in emails being sent in case of any issues. This can affect the business in some cases. The system also sends false alerts in cases that can be annoying. Moreover, customer support should be improved with fast and furious responses. The SMS notifications help to get notified in case emails get delayed.
Wes Dunaway | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Wellsource uses Site 24x7 across all our customer and critical services; including SQL, IIS, certificate validity, and server/service health. Using Site24x7 paired with Pager Duty has helped us meet our SLA obligations both internally and to our customers. We are able to track our SLA metrics at the customer level and provide reports detailing uptime and any outages that may have occurred with minimal effort.
  • Can monitor almost any service you can think of.
  • Monitoring from datacenters all over the world.
  • Understandable and easy to use GUI.
  • Very lightweight agent.
  • Fair pricing.
  • I wish the advanced monitors were not so expensive.
  • It is a cloud solution, so it is necessary to open up outbound ports in all security zones.
  • If you lose outbound internet service, all your internal servers will throw alarms and life gets extremely noisy.
While Site24x7 can monitor almost anything, it is the most cost effective when using its basic monitor. The basic monitor covers certificate health, web sites/services, general server health, IIS health, and much more.

The advanced monitors cover SQL, Microsoft Failover Clustering, etc. but even though we get three advanced monitors with the initial subscription, we don't use them because the SQL monitoring can be very noisy without some fine-tuning. It wasn't uncommon to get woken up at 3 am because of a SQL anomaly that tripped a metric.
Rick Pearson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Across our whole organisation, we use it for quite a few of our clients. We monitor web servers AND on premise servers.
  • The phone app is great - we often get alerts on that BEFORE we get the SMS message.
  • Root cause analysis and the traceroute when something goes wrong.
  • Generally an all round great product
  • To be honest, I can't think of anything!
Works well when the system is connected to the internet OR you have the ability to download their Windows app.
Robert Paul | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Site24x7 is currently used within the IT department to monitor outages, both internal and external. If a server or website goes down, we rely on Site24x7 to alert IT staff. Since our website and associated servers need to have maximum uptime, knowing immediately that one or more are down is required for business, even if it happens outside of normal operating hours.
  • Alerts: Site24x7 can be configured to send alerts in all sorts of ways, from email, to text messages, to even direct automated phone calls.
  • Internal monitoring: An agent installed on one or more machines can monitor internal connectivity to other network devices. This means if connectivity to a server goes down, we often know about it before users alert us.
  • External monitoring: Site24x7 also watched our websites and sends alerts if they're unreachable. It uses multiple locations to do so, which means if there's a partial network outage in some part of the country, we know who is affected.
  • Analysis: Site24x7 sends a report when a site is back up, with an "analysis" of the outage. The idea is to help pinpoint the cause, but it's almost always useless.
  • Overalerting on larger outages: Site24x7 sends an alert on every site that we have configured when they go down. A hierarchical setup would be better, or some way for it to recognize that if more than two sites are down simultaneously, it only needs to send one alert with that information. Getting 12 text messages at 1 AM is not fun.
  • Complex setup: It takes a long time to set up everything for monitoring. Automation would be nice.
If you run a lot of external websites and do not have 24-hour staff to monitor them, Site24x7 is decent. At the very least, your IT staff will get notifications in a myriad of ways and can start troubleshooting before end-users start noticing and complaining. For internal monitoring, I think there are more robust solutions, although again the immediate notifications are nice.
If you don't run anything external, or aren't concerned with downtimes in the middle of the night, there's little value for Site24x7.
Score 8 out of 10
Vetted Review
Verified User
We use Site24x7 to monitor our production systems, whether that be internal or public websites. Being a web-based company, it's imperative we notified of any system failures or performance degradation.
It is used by our IT department but its reporting facilities allow us to provide organization of our website's uptimes and performance.
While we've always had 24x7 monitoring in place by other products, we migrated to Site24x7 primarily due to the cost savings compared to other similar offerings in this competitive space.
  • Mobile App: this is perfect as an out of hours engineer, allowing us to respond to alerts within seconds at 2 am rather than minutes.
  • Cost: migrating to Site24x7 provided cost savings of over 70% compared to our previous solution.
  • Internal services: the internal polling for our internal systems allows extra visibility we didn't have before from a transaction perspective.
  • We do regularly get delays in email notifications. This hasn't caused any business impact, as SMS alerting has always been reliable, but can be frustrating to other parts of the business who want to be notified of issues as they happen.
  • Support: we have found the support to be quite unresponsive unless escalated accordingly.
  • The transactions recorder can be time-consuming to configure as you want.
The use case depends on your business requirements and how much you want to spend. Relative to other offerings, this allowed us to replace our AlertSite solution, which provided a big cost saving with no detriment to the visibility of our websites.
If you are looking for a full stack APM solution, this wouldn't be the all-in-one solution for your business, but it fits our use case of primarily transactional monitoring as part of our monitoring suite (for example, we also have the SolarWinds Orion suite) for our out of hours engineers.
Gary Smolyak | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Site24x7 is used by our IT department as a monitoring tool for all of our critical infrastructure. It ensures that the proper individuals get notified when a critical server/service goes offline or if CPU usage or another parameter goes outside of the defined range. It solves the business problem of ensuring that we are able to keep to our SLA's in terms of service uptime.
  • Ability to write complex rules that can define when alerts are triggered.
  • Ability to organize different servers under groups.
  • SSO Integration.
  • We tend to get a lot of false positives as it is difficult to perfectly configure rules especially for very specific events like High CPU or disk usage.
  • The interface is very extensive and at first, it's very difficult to navigate and figure out what is where.
  • Some of the UI and usability could be improved, like setting maintenance periods and defining them.
Site24x7 is well suited for alerting IT of critical events such as server/application downtime. It can send emails, phone calls or even text alerts. Where it gets less reliable is when notifying us when a specific application is "In Trouble". This could be either due to high CPU load or if the disk space has reached a certain threshold. These alerts tend to be less reliable and I myself often don't find them extremely trustworthy. Continuous tweaking of the rule for the alert is required to make sure it is accurately notifying people that something is in fact amiss.
Joseph Lepek | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Site24x7 across our whole organization. It is one of our uptime tools we use to monitor all of our sites. We use it along with other similar tools to ensure accuracy.
  • Very accurate
  • Not noisy
  • Easy setup
  • More features
  • Better intergrations with platforms like TEAMS
It's a great tool in the SYSADMIN tool box. Can also use SMS, which is a plus.
Ouali Benmeziane | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use it to monitor all the website we have here at WebCongress Inc. Also for certain clients.
  • Daily monitoring of websites.
  • Monitoring apps.
  • Monitoring servers.
  • Maybe just a better multi-client solution.
We mostly use it to monitor websites and servers to make sure they are always are in good health, up and running fast.
Score 10 out of 10
Vetted Review
Verified User
We used it to monitor our infrastructure, allowing us to have a better idea of our environment. Mainly inside IT, but for example, the status page was used by the entire company.
  • Status page
  • Easy setup
  • Quick agent setup
  • More integrations
  • Some free tiers
  • Spread the product name
Well suited for people that don't want to set up a server to monitor stuff, receive SMS, etc. And less suited if you are willing to begin with a cheaper or even free solution.
Rob Bates | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Our organization uses Site24x7 to monitor our corporate websites, with a mixture of API, transaction and speed tests. Its used to provide performance data and alerting, which is probably the most important aspect as we're a 24x7 company, and our websites need to have high availability around the clock, for customers. The problem we were facing with our previous provider (Smartbear) was the cost and a decision was made to look for a cheaper banded solution that provided most of the functionality that our provider at the time gave.
  • Very clean website UI. Tests are well categorized and navigation is very simple.
  • The accompanying mobile app is very useful when on the go as it can also notify you of any issues.
  • The cost of the platform is very cheap and the cost also scales at a low amount.
  • No on-premise footprint. All cloud-based.
  • The support element, unfortauntely, leaves a lot to be desired. Issues logged tend to take anywhere from a week to two weeks to resolve and despite chasing and escalating, there is no reduction in the time taken and in some instances, no resolution.
  • The transaction recording technology based on selenium is poor. Its very basic and leaves a lot to be desired when trying to insert advanced checks.
  • There is no playback functionality attached to the web browser recorder. You have to rely on screenshots and only after you have uploaded the recording.
  • Having also sampled the cloud and server monitoring aspects they also provide, we found the features to be very lacking and not suitable for a medium to large enterprise company.
Site24x7, in particular, its website monitoring is suited to a small company with a small scale web backend with basic functionality. For large scale enterprise companies, it's worth spending the extra and going with a higher end solution. If you want support, then look away now. Despite the negativity, when it works, it does actually work well and does provide accurate data.
Jayson E. Conry | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
My organization utilizes Site24x7 as a synthetic test monitoring for all of our internal websites. We needed a way to simulate what our members are seeing from different geographical locations to determine response times and availability in real time.
  • Fast and easy configuration. This is key when trying to make sure that we can deploy as quickly as possible.
  • Web Console is easy to navigate. This is also fundamental in trying to review and determine where there may be issues.
  • Administration functionality. Again, this is an extremely intuitive process. It doesn't require a lot of training to begin configuration and support of end users' needs.
  • I really don't have anything negative to say about this tool. It is a lighter tool but for what my needs are it fits perfectly to fill that niche.
This is a brilliant tool for quick insights into what clients see and to how it impacts the org.
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