My Experience with Social Solutions ETO
December 01, 2017
My Experience with Social Solutions ETO
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Social Solutions ETO
We are using Social Solutions ETO to document service provision to youth we work with. It provides a user friendly way to document services provided, collateral contacts related to the youth supported, and importing documents related to youth served (to attach external documents to the youth's file in ETO, resulting in a complete electronic record).
We are using Social Solutions ETO throughout our organization. We use this product to run reports to determine outcomes in a variety of services provision areas.
We are using Social Solutions ETO throughout our organization. We use this product to run reports to determine outcomes in a variety of services provision areas.
- Ease of documentation. I'm not sure how else to say this, but documentation is easy to do in Social Solutions ETO.
- User-friendly. For those that have limited computer skills, they have been able to learn how to use the system with limited difficulty which is super exciting! Use of the system is not a complicated endeavor; we've had a couple of people that were able to learn the system without staff assistance.
- Rapid response from technical support. Whenever there have been issues (and there haven't been many) we have gotten a quick response with issues being resolved.
- It would be helpful if we had another level of administrative oversight to be able to add items without having to contact technical assistance.
- I would like to be able to be able to move from one touchpoint to another touchpoint with greater ease, to other documents.
- I would like to be able to upload signatures from a signature pad.
- I would like a diagnosis feature in the event we wanted to use this for clinical services.
- Mobile app
- Credible and Esentia
In the past, I used Credible and Esentia. Each has their pros and cons. Social Solutions ETO was already in place here. I personally like the ease of use of Social Solutions ETO.