Work Smarter with Socialcast
Updated February 06, 2015

Work Smarter with Socialcast

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Socialcast

Socialcast is deployed to all FactSet departments and employees worldwide. We implemented Socialcast in 2009, as we had experienced rapid growth which was putting pressure on our ability to share information. We needed a way to quickly onboard new employees while preserving our corporate culture. Now, Socialcast goes beyond onboarding and has become the go-to hub for employees to ask questions, share information, and solve problems.
  • Share the collective knowledge of our company in a centralized location
  • Publicly praise and thank employees
  • Make strategic information and corporate values accessible to all employees worldwide
  • Tagging and groups are useful, but that only extends to text posts. We post a lot of images in our community and it would be great to tag those for people and topics as well.
  • When we purchased Socialcast in 2009, they were the only provider with analytics on platform usage. However, in the years since, I haven't seen a lot of development in their analytic tools. This is a shame, as analytics are critical to demonstrating usage and proving the ROI of an enterprise social network.
  • Sales teams have created groups for key accounts to update a broad range of people within the company about the status of sales opportunities or issue resolution. This allows for a more informed and streamlined sales process.
  • We are able to share strategic goals more broadly, across all departments / employee levels / location to increase employee engagement.
  • We are able to celebrate corporate milestones and have created "affinity groups" to let employees engage at the more "human level" which increases employee loyalty and buy-in to our culture.
  • Yammer,Salesforce Chatter
We purchased Socialcast in 2009, so our information on competitors is no longer relevant.
Socialcast has been a great tool for FactSet. I would recommend it to any firm looking for an easy-to-use tool to centralize communication and collaborate on a global scale.

Using Socialcast

Beyond the value FactSet derives from using the platform, Socialcast (the firm) has been a good partner to FactSet. We've experienced very little downtime with the service and they have been responsive and fair with enhancement requests and questions.