Access Right Manager: Give us an a hand and an ARM
February 19, 2019

Access Right Manager: Give us an a hand and an ARM

Rob Bates | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SolarWinds Access Rights Manager

We have multiple domains which can be challenging and time-consuming, especially as we have a large staff base of roughly 1500 users. Its currently mainly being used by the service desk team to administer, report and also provide automation against AD accounts and objects. With such a large user base and multiple domains, it was easy to lose track of changes being made with a large amount of IT staff having access to make changes. ARM negates that and also provides a level of automation to assist the service desk.
  • Alerts for access and changes to Windows file servers
  • Automation
  • Reporting aspects
  • Regulatory requirements
  • Audit changes to active directory and group policy
  • The GUI can be misleading at times in terms of what you're actually looking for
  • Cumbersome in some places
  • Service desk spends a lot less time digging through events now
  • Due to the automation sets built in, staff spends less time administering basics changes
There's actually very few enterprise level products out there providing the coverage that ARM does. We have never previously purchased or really tried any other solutions. We looked at PRTG AD Manager and ManageEngine AD, but we find PRTG products difficult and ManageEngine products seem to be very glitchy. As we're a SolarWinds customer already, it made sense to invest in this product and roll it into our Orion suite.
If you have a large user base then this is a great tool and companion if you own other SolarWinds products, with the holy grail of a single pane of glass. It's quite young in its life, so we can expect a lot more from SolarWinds in the future in terms of development. If you have a small organization, then a lighter weight tool is probably better suited.