TrustRadius
PRTG Network Monitor is the flagship offering from German software company Paessler, for monitoring local and wide area networks (LANs & WANs), servers, websites, apps, and more.https://media.trustradius.com/product-logos/W7/rJ/8C1GUDFKGH4Z.PNGPRTG monitors everything, even my enthusiasmPRTG Network Monitor is one of our primary monitoring applications for our network and servers. It is used internally by the IT department only since no one else needs to see the status of these systems. From a business standpoint, it allows us to monitor many systems all at once, with a quick overview, which saves us from having to receive alerts from multiple places or watch several different screens.,Monitoring: PRTG does more than just periodic pings to see if a system is up, it has all sorts of sensors to monitor CPU usage, memory, hard drive space, specific processes, &c. It's very granular and quite robust in its capabilities. But it isn't overwhelming, as you can set up which sensors you want or don't want. Ease of Setup: PRTG can discover new systems, and automatically apply templates to their profile. This means, for example, a new server on the network will always get a CPU, RAM, Hard Disk, and Network sensor if you set it up that way. Even the default templates are pretty great, not a lot of extraneous sensors that clutter everything up. Dashboard: One of the best things about PRTG is that all this information is in one place. The dashboard view shows everything in a color-coded way, so everything is green, no worries! Yellows and reds, they stand out. From there, you can drill down and find out which specific things are in alarm without necessarily having to log in to the system. Alerts: PRTG also sends out e-mail alerts based on whatever parameters you configure. A hard drive is 90% full? Email the infrastructure team! Historical Data: Because PRTG monitors all of these systems in real time, all the time, it maintains a database of historical performance data. You can check to see which servers need more resources, or even if it's just a specific time (e.g., development always runs a database query at 2:30 pm, and you can see what that does to the CPU). It's extremely helpful for analysis.,Horizontal Dashboard: The dashboard page is responsive, which is a good thing generally, but it works much better on a vertical monitor, especially if you have a lot of systems to monitor. If you have a horizontal layout, you have to scroll often to keep track of things (although the alerts do help). It would be nice to have an option to force a specific scale and layout. Database: The database PRTG uses is an internal black box. It would be nice if it were something more standard, MySQL, Microsoft SQL, &c. That way it could be tied into other things more easily, or we could write our own SQL queries against it. E-Mail: The internal SMTP server of the application is not always reliable. It took a lot of tweaking to get it to send alerts correctly.,9,The ability to analyze multiple pieces of information in one place, especially with historical data, has saved our IT department time and headaches. It would be so much more difficult to trace an issue without PRTG, just relying on event logs and an open task manager window. The cost is not cheap, so it's an expense that hits the bottom line like everything else. Figure in hardware costs as well, ideally a server outside of your main environment. I keep saying this, but the historical data piece is worth so much. There's really no good way to collect all of that information in one place without something like PRTG. And that definitely saves time and money in the long run.,Icinga and Nagios,ManageEngine Firewall Analyzer, Site24x7, BMC Track-It!Enterprise PRTG Network Monitoring ToolWe use PRTG Network Monitor for monitoring, alerting, and troubleshooting circuit utilization within our WAN and LAN environments.,Gives a graphical output of circuit utilization. Gives a home screen that alerts to possible problem areas in our environment. Gives a historical overview of utilization over various periods of time. Allows the installation of applications to monitor the circuits.,Needs to have an easier way of adding devices to the application. Have seen interface instance numbers change, which results in the renaming of the interface in the application.,9,PRTG Network Monitor helps to quickly identify areas of the network that need a circuit upgrade. Helps to identify whether circuit utilization is the cause of data speed issues or if it resides elsewhere in the application.,Scrutinizer, Planview PPM Pro (formerly Innotas)Best application to monitoring your network assets.We use PRTG to monitor the performance, availability, and latency of the links used by our customers. We generate reports that are used to be able to identify problems in these [links] and correct eventual declines in performance and availability.,Generate reports Monitor network assets. View real-time link performance,Improved web browser access performance Generation of reports in pdf More intuitive interface,9,Better data collection than other similar applications Good amount of documentation on the web. Intuitive environment and easy learning.,,Zabbix, Nagios, SolarWinds Network Device MonitorPRTG Monitoring SystemPRTG was used to monitor small to medium environments. It is being used by a department to monitor segregated instances which we do not monitor in our main monitoring tool. It enables us to quickly and easily add devices to monitoring and receive email alerts for availability and performance issue.,Simple and Intuitive: PRTG is very easy to use and get into. Its interface is highly intuitive and allows you to very quickly set up credentials and add devices to monitoring. Low customization effort required: immediately out of the box, PRTG can provide very good detail monitoring without having to customize or add packages or plugins. It can automatically discover and model many types of device and monitor that device in great details without much tinkering. The vendor provides 100 free sensors which make it very easy for you to start using the product without requiring a license and get a very good understanding of the tool before making a purchase decision. The tool allows you to continue to use it for free permanently for the first 100 sensors. If you already have a bigger and more powerful tool, PRTG can be very good as a secondary monitoring tool which some times can help you troubleshoot, validate, and compare with your main tool.,Windows Only: PRTG does not support any other platform. Personally, I do not like tools that run on Windows because Windows requires a frequent update, which means downtime. You want your monitoring tool to be as highly available and low maintenance as possible. That and you also require a server license and Windows consume more hardware resource than other platforms. PRTG needs to add support for Linux. Limited ability to do things in bulk. There is no way I know of to mass onboard devices or to mass edit devices. So you will by modifying 1 device at a time. For instance, it would be useful to modify the name or company of 200 devices in one shot. Somewhat weak widgets and dashboard. If you put a lot of effort into it, you can probably come out with a very useful dashboard to keep an eye on key systems/devices. However, some widgets can look nice at first but they are not so useful or easy to understand. Again, it can be done, but a lot of effort is needed to get it right. White interface only. This might not seem like a big deal, but if you have people who use the tool all the time to keep an eye on the system, it can strain your eyes. Need a dark theme.,9,Since the tool is easy to use, it doesn't require a whole lot of effort to train people. Since the license is based on sensor, the more detailed you monitor a device (the more sensor is required), the more it cost you. So makes it less likely that you will monitor as much as possible if a license is limited. If you add everything to monitoring, it can consume a lot of sensors per device. There are many strong alerting/notification features that allowing you to stay informed without a lot of effort to monitor the tool directly.,9,5,,Zabbix, ScienceLogic, ManageEngine OpManagerSolid option that sets the standard for its competitorsWe are a very small I.T. department so we're stretched thin on a good day. PRTG saves us significant time and trouble through its monitoring capabilities. We currently use PRTG to monitor all our I.T. systems, minus a couple SaaS applications. This allows us to generally stay one step ahead of our users, so when they come in to inform us of a paper jam we can inform them we are already working on it. It also gives us insights into how our systems are performing.,General monitoring. Real-time operations map/dashboard. Network traffic monitoring.,Weak with monitoring SaaS applications. Print monitoring could be better. Maps need an interface update.,8,We have better insights into overall performance. Since deploying PRTG we have been able to be more proactive on some matters. Proper configuration did pull time away from other projects, more than it should have if PRTG had more built-in capabilities.,PagerDuty, Zabbix, Datadog, Nagios and ManageEngine OpManagerPRTG real time traffic monitoringPRTG is an excellent tool for monitoring bandwidth utilization in our organization. It gives us complete real-time data on bandwidth utilization of all our external and internal connections.,Bandwidth utilization. Historic data of circuit health. Monitors device health.,Addition of new Sensors to accommodate new networking vendors. Support of Google Maps for geographical mapping. Support of new APIs on the PRTG.,7,PRTG gives us real-time traffic monitoring on our bandwidth, including both internal and external. With PRTG, we can set up alerts for circuit latency and downtime. More SNMP support and features could be added to make it a more robust monitoring platform.,,SolarWinds Network Bandwidth Analyzer, WhatsUp Gold, Google Cloud DNS, Cisco Nexus, Aruba ClearPass, Cisco 4000 Series Integrated Services Routers (ISR 4000), Bomgar Privileged Access Management, HPE Aruba Ethernet SwitchesPRTG is a great monitoring solution for a Windows centric SMBWe use PRTG for almost all of our systems monitoring, i.e., your normal expected web servers, file servers, etc. that we use for Linux and Windows. We also use it to keep an eye on the random network devices - building automation systems, etc. Like any monitoring system, it's useful for keeping an eye on everything and providing some historical data.,Allows multiple sensors - we watch disk space, memory, and services on most servers. Alerting works well. We are notified when security cameras and badging systems go offline just as quickly as when the file server is filling up. Custom sensors are possible, such as monitoring inodes or web page loading time.,Like many products, PRTG seems to like Windows better than Linux. As a mostly Linux-based shop, this can be annoying. I wish it could run on a Linux server. The dashboard isn't as useful or customizable as some products.,8,Like any good monitoring solution, it has shortened our downtime drastically. Hardware cutovers are smoother because PRTG tells us at a glance if stuff is online. There is some upfront setup, but that is no different than any other solution.,SolarWinds ipMonitor and Nagios,SolarWinds Network Configuration Manager, Cisco ASADon't pass on Paessler's PRTG Network MonitorWe use Paessler's PRTG Network Monitor IT operation monitoring. This is used throughout the organization. We needed a more robust monitoring tool that was capable of delivering more in-depth monitoring of our network devices and other end-user nodes as needed. We had previously set up SNMP on most devices, but the previous free tool had limited reporting. I was also looking for per-interface traffic stats on my Cisco inventory.,Setup was easy. Adding devices/sensor is so easy. Support is great. Cost is reasonable. Updates are automatic.,A more built-in dashboard would be nice. Licensing can be tricky since it is not device based. Currently, each sensor (IE interface) counts as a sensor license,8,A huge boost from previous open source tools. Simplifies the setup. Having the ability to monitor data that we didn't have before to make educated planning decisions is great.,Zenoss Cloud and Nagios,Cisco Catalyst Switches, VMware vCenter ServerPRTG is great for your smaller IT department !We utilize PRTG for the internal monitoring of all network infrastructure including firewalls, switches, servers, and IP phones. PRTG is a one-stop shop for our monitoring and alerting needs as a small business with limited infrastructure.,PRTG is extremely useful in reporting the basics. Simple interface. A number of sensors available to monitor.,It can be overwhelming for the first-time user. I would like to see additional basic setup features.,10,We are able to identify potential issues and resolve while avoiding downtime.,SolarWinds Network Device Monitor,FreshdeskPRTG Makes IT EasyPRTG is used across the entire organization. We are a small IT department of 3 people, and have 16 remote sites. PRTG keeps tabs on those sites' connections and servers. We always have up to date information on uptime, status, bandwidth utilization, and protocol usage. PRTG makes it easy to have a one stop shop for site status.,PRTG performs an intial search of your network and automatically adds devices it finds, creating sensors on the fly. This is great for new users. PRTG has a free version which offers 100 free sensors. I highly recommend this for anyone looking to use PRTG. It offers a free, non-limited trial of the software for an indefinite time. Giving people the chance to play, and tweak - really getting to know the ins and outs. Email alerts are great for those of us on the road. We can get up to the minute notifications if a site is down or having potential issues. The Android app works very well. Keeping me in the know while on the go.,PRTG updates a LOT. When the server updates, the client needs to update. It's not a huge inconvenience but certainly puts a quick stop to the day when the notification takes focus. It's hard to gauge what resources PRTG needs sometimes. Looking at the system requirements and giving said requirements to the VM running PRTG doesn't always solve the problem. Many times, PRTG will report that the probe is using all resources allocated and having problems because there is nothing more to give. Adding more RAM or CPUs to the VM doesn't always fix the problem. It can be perplexing at times.,10,PRTG puts me at ease knowing I can just look over at the screen and get a quick idea of site status. Netflow monitoring helps us determine who is using what and to what extent. The constant updates are truly a pain.,BMC Track-It!, Lansweeper, LogMeIn Central, Ceridian Dayforce, G SuiteEasily monitor your network with PRTGPRTG is used by the university IT staff to monitor the network equipment and server across the entire enterprise. We have multiple probes configured to monitor server health and network performance, as well as basic up/down status. This allows us to have insight into possible issues that might arise before they have a chance to be a real issue. PRTG also gives us the alerts we need when equipment does fail or go offline.,There are many preconfigured probes to use for all types of network equipment and servers Alerts can be customized and configured to alert the right staff for the specific alert Graphs make it easy to spot trends for all probes Auto-discovery makes adding devices easy The mobile app gives you access to the system from anywhere,Alerts configuration is a little tricky to fine tune and could be easier. It can be very granular(good), but that adds to the complexity. Mobile app could be a little better laid out,10,Downtime has been reduced Monitoring available disk space enables us to plan and forecast storage needs more effectively Monitoring network traffic has alerted us to bottlenecks that we were able to identify and correct,SiteScope (formerly HP SiteScope),4,1,Monitoring server health Monitoring network equipment Monitoring network traffic,Monitoring disk space usage growth to plan and forecast storage needs Monitoring cpu and memory usage on VMWare hosts to plan and forecast additional needs,10The true big brother for your systems!!!Monitoring multiple network devices and servers all over the country. Have used multiple monitoring tools in the past 15 years and this is the best.,Monitors huge range of systems Hierarchical device view summarizes performance data and alerts at every level. QR codes corresponding to a particular device or sensor can be printed out and attached to physical hardware for quick monitoring from a mobile app while in the data center. Reporting capabilities are a highlight, both in terms of canned reports and the ability to customize to your individual needs,Some functionality in Enterprise Console redirects you to the web console.,10,Full of sensors that control everything Rapid ROI for the utility and favors optimization of time Many options to access to the systems health,Nagios and Zabbix,Nagios, Zabbix, Wayk Now, Remote Desktop ManagerPRTG Network Monitor - Good value solid monitoring.PRTG was used for infrastructure monitoring, system availability, and proactive monitoring. We relied on PRTG for our out of hours alerting. It allowed us to easily deploy and use a powerful and simple, yet cost-effective monitoring tool that suited our business needs. Pricing was important to us but more important was ease of use, and although perhaps not as powerful as some of its competitors, PRTG handles large infrastructures well, and is particularly quick and easy to deploy, without the need for complex client installations.,Rapid real time monitoring Great price performance Ease of implementation and deployment Very easy to configure and add / amend / remove nodes and alerts. Good level of support from the vendor. Highly customisable. Ease of deploy,ent to different skill sets - i.e. HD usage, etc.,More refined SNMP support - Little bit too technical and hands on to use as fully as you want to. Built in native support of more manufacturers Ability to run the console on a MAC, without using a browser.,10,Very rapid response to issues. Proactive alerting means lower downtime overall. Graphical nature of product leads to wide uptake Pricing structure means you only pay for the monitoring you need.,HP OpenView, SolarWinds Log & Event Manager and SolarWinds Network Configuration ManagerBest Network Monitoring Software for the PriceOur IT department has been using PRTG for the past two years. We use it as a way to be proactive to network communication and server issues. PRTG sends us notifications based on deployed sensors to infrastructure devices and server services. PRTG has helped us react quicker to resolve potential issues before being notified by users of the problem.,PRTG has many built in network sensors for most brands of infrastructure equipment and network servers. Very easy to setup a sensor for a device or service. Customizing sensors for specific thresholds or items to monitor is easy and quick. PRTG has very good network reports and maps built into the system to give you a dashboard like look for quick access.,I would like to see integration with existing ticketing systems. PRTG should be able to create trouble tickets in thrid party applications. Device layout is not very friendly. Layout should be geared more toward sites and subnets,10,PRTG has allowed our organization to reduce the amount of time we spend on a weekly basis manually checking infrastructure for issues or potential problems. The overall cost is minimal when looking at paying a service provider or other members of your IT staff to monitor your systems. PRTG has alerted us to several issues in the past the would have kept our systems down for hours or days causing huge downtime for our company.,WhatsUp GoldDive into the TrafficCurrent use is within our infrastructure group. I am a networking engineer and am always looking for a better way to monitor net-flow, SLA and SNMP information. Current use has been net-flow traffic out of several of our locations where we have had bandwidth issues. We've been able to tell who the big users are, times, etc., basically what you get from net-flow. The benefit has been the graphical interface that PRTG presents the information.,The graphical interface has been excellent in determining bandwidth issues. The ease of setup between Cisco equipment and the PRTG. Setup itself was particularly easy, I believe I had everything up and running within 10 minutes.,Granular formatting would be nice. Though I can narrow down several layers, it doesn't allow me to get to the nitty-gritty. Security accessing the interface needs to be better. Able to limit access via certain users. Template changing.,8,The bandwidth issue was a big one. By resolving this issue we increased the production level of our users. Less calls from level 1 by giving them access to traffic usage at our locations.,WhatsUp Gold and Splunk Light,WhatsUp Gold, Splunk LightHow We Use PRTGWe monitor temperatures, both from on-premise ethernet thermometers and also remote. The IT infrastructure is monitored with PRTG. PRTG is an open monitoring system that is very flexible, almost everything can be monitored by the way the sensor system is designed. The departments have their own view to only see their sensors and warnings and they can quickly react when something is out of scope.,temperatures; by using a combination of PRTG and HWG-ste ethernet monitors system health; by using sensors with multiple channels, if one channel is giving a warning, the sensor will be in a warning state and the problem can be addressed as soon as we see it happen. historical data; it helps with planning when extra systems/capacity is needed to see how the growth has been through a specific period of time,software suppliers should create more pro-actively sensors, that will help to monitor specific product based processes couldn't think about any more improvements, really like the product how it already is.,10,because PRTG can pro-actively show us where the action is needed, we need less time to manually check systems. troubleshooting is easier when having the right data and information,hostmonitorFast Help by a low priceIt's currently replacing another monitoring tool, as it is easier to deploy, came with a free option, and I may upgrade if we decide to keep the product later. It helped us to quickly start to monitor our environment, and it is faster and with lots of other benefits, such as discovering servers that were not under our control.,Network Scan Plugin Library, fast and easy to deploy Running in minutes.,If I need to add a sensor, I must define a device, even if I don't know which device it should be connected to. Asks for SSL even in internal environments and bothers us all the time. I'd like to use the dashboard, but not watch all the explanation on how to use it. I think it could be faster to create new dashboard instead.,10,No need to start paying if you don't have money. Show what you need, as fast as you may deploy it. Lots of plugin options available for use. You just need to choose yours.,Nagios and CA Nimsoft Monitor,ServiceNow, ServiceNow Governance, Risk, and Compliance, Microsoft Azure, Microsoft Office 365, Microsoft SQL Server, Microsoft Data Protection Manager, Microsoft System Center, HP Data Protector, Skype for Business, SkypeMy PRTG ReviewPRTG Network Monitor is used by my organization to monitor network uptime and downtime of deployed infrastructures including Local Area Networks (LAN), Wide Area Networks (WAN), servers, websites, applications, enterprise servers, SaaS deployments, PaaS deployment, and IaaS deployments. Another important offering of PRTG to my organization is the PRTG alerts. This feature has helped us discover warnings and unusual metrics by enabling us to write our own notification scripts by using PRTG advance API.,Accurate bandwidth monitoring Easy to use monitoring capability Powerful API integrations,While PRTG allows you to create maps of your network, it doesn't seem to automatically link devices together. Some functionality in the Enterprise Console redirects you to the web console. Sensor allocations can get used up quickly.,7,Provides an effective means for threat intelligence Reduced overall cost on network security monitoring Increase in customer satisfaction rating,SolarWinds MSP Anywhere,Cisco Ethernet Switches, Cisco Cloud Web Security, Cisco Enterprise RoutersPRTG ReviewPRTG is currently monitoring all network devices for our enterprise clients. We have 2 clients being monitored, but have multiple sites with several hundred devices being monitored. We are specifically monitoring from the ISP/MPLS connection, all the way down to the switch and all devices in between.,Alerting is pretty accurate. Rarely are we getting a false alert due to ping or packet loss. Real time bandwidth usage monitors are pretty easy to deal with and being able to see back 365 days is nice. Having both a web based UI and fat client is great.,Well the only issue I have had personally is that the fat client tries to load the previous view point you have been looking at after you closed it last, making the application lock up. This could be due to our implementation of it, so I don't really view this as a con. Nothing else to add.,9,I am a level 2 engineer and don't really have information on this. I would say positive, as we are using it for enterprise level clients with environments of 2,000 users or more.,Auvik, PacketTrap and SolarWinds Log & Event Manager,ServiceNow, Kaseya IT CenterPRTG - YOUR Network & Device Monitoring PlatformWe use PRTG to monitor many VPN tunnels to our clients' sites from ours and in between client sites themselves. We also use PRTG for disk usage/free space in addition to keys Dell server metrics. Its software and e-mail alerts make sure you KNOW what's going on when it's happening. The customization and ease of use are what sold us on PRTG for our company!,Alerting you to changes in statuses Customization and granular tweaking Installation and setup is a breeze Maintaining and growing PRTG is super easy,Sometimes there is A LOT of information to digest Sometimes finding out how to name your alerts/metrics is tough More followup/personal touch from PRTG sales,10,We have alerted our customers to issues or potential issues before they even know there is one - it has allowed us to remain proactive vs. reactive. We have used PRTG as an upsell opportunity for monitoring packages or informational reporting. The initial investment was a little tough but once we got up and running and saw the power of PRTG we were highly satisfied.,SolarWinds MSP Manager and SolarWinds MSP Anywhere,vSphere, Hyper-V, Veeam Backup & ReplicationPRTG Network Monitoring from the college classroom to the fieldPRTG is used a classroom environment to acclimate students in using the product before they enter the field. Our students are required to take on an internship before graduation and using the products in the classroom transitions them directly to the employer to hit the ground running with industry tools. PRTG is used in a sandbox lab that is running various intrusion testing. The student has no fear of breaking an environment to analyze incidents that can happen in real time. PRTG is also run on the classroom VLAN which also monitors vSphere traffic of over 1000 virtual machines. These machines can be monitored for events and incidents that a demo could rarely perform. The plethora of data interpretation makes the incidents and events a real time situation.,Excellent graphs and eye candy. The software can be used on small footprints like devices on the Pine64. There is very little overhead on the product. You install out of the box and do a walk-through configuration.,I would like to see labs done where actual real alarms could be observed. Although they have mapping software for dashboards, it doesn't look as easy as it should. There is a huge learning curve to interpret everything you are seeing.,9,This product is used in an academic environment and the impact is huge for students using the product before the see it in the field.,,SolarWinds Network Bandwidth Analyzer, VMware ESXiPRTG Really Monitors NetworkWe use PRTG to monitor all of our critical systems (firewalls, routers, switches, and servers). All the employees in the IT department have the program up all day and monitor it for issues. This helps us get in front of any issues and get resolutions in place and the network back up quicker.,Monitoring different types of devices. Wide range of sensors available. Works well with a lot of the mainstream equipment in the market. Does a good job giving warnings based on the history of a sensor.,Setting up specific alarms (example - high CPU usage) is very hard. Most times the alarms cause more work than just monitoring the PRTG GUI.,9,Allows us to see potential issues before they become failures. Examples would be high memory or CPU usage, low disk space, etc. We are able to see outages right away instead of waiting for users to complain. This allows us to get in front of the issue and get it resolved quicker. Allows us to see the over all health of our complete network.Good balance between UI and functionality.We use PRTG to monitor major backhaul telecommunication links, over 10,000 devices deployed in over 30 points of presence, and a multi-tenanted virtual environment. PRTG provides us event monitoring, alerting to responsible staff and end users, capacity management and uptime reporting. It is a critical piece of infrastructure that allows us to produce metrics for our OLAs and SLAs.,Clean, sleek interface Easy to understand from a user perspective Good permission functionality, able to provide 'ringed-fence' logins for external users Tree interface allows settings and permissions to inherit their way down the tree Flexible notification/threshold functionality Lots of monitoring options to deploy Very easy to update, deploy new probes, move and clone sensors Has a 'Library' function that allows you to restructure existing sensors without duplicating them,PRTG does not protect itself from its own configuration. If you are creating ping sensors that attempt to ping too often that it can collect the results, it can have repercussions, such as grinding the entire system to a halt. PRTG also has a matrix about how many of certain types of sensors you can create on a probe - however the system doesn't have any kind of tracking for it, so the only real way of telling that the probe is overloaded is that it starts slowing down - and this impacts the data collection. The higher importance of your PRTG installation, you will have to have a keen eyed administrator. Although PRTG is capable of scaling upwards, once you start to manage thousands of sensors, you need to start rigorously planning your probe deployment. The probe limitations may prevent you from logically grouping your sensor groups at a top level. And you won't notice performance problems until your data collection is already being impacted. Our internal users use AD authentication. PRTG has a control that if there are too many failed logins in quick succession, then it delays all logins to protect itself from brute forcing. Unfortunately this does more harm than good when someone's password expires and PRTG is still running on a device somewhere (this happens quite often). You can set a desired availability percentage in your settings, which applies to reports. Unfortunately, it's one setting for your entire environments - we want to monitor different availability levels for different services that we monitor!,9,Given us a nice, controlled, ringed-fence portal to deliver to customers for them to view monitoring on the services we sell them. Given us plenty of metrics to allow us to measure SLA's and OLA's. Given us the tools to deploy proactive measures for service outages.,ServiceDesk PlusPRTG RocksI am using PRTG to monitor all network equipment across 5 locations. I monitor: bandwidth, internet uptime, server performance including, CPU, RAM, disk space and bandwidth utilization. I also use the NetFlow/Sflow and remote sensor features. I've also used PRTG to import custom MIBs for UPS and PDU systems. Some of the more common sensors are the WMI Multi Disk sensors, Ping, Bandwidth and uptime sensors.,PRTG appears to be plain and simple and you can use it that way if you want. But it has power under the hood and can be used to monitor anything you can think of. I like the fact that it's simple to use, it's truely as easy as auto discover, tweak and forget (or wait until you get PRTG notices via email). Alarms are easy to use and you can set them to be granular by error or by group/users. PRTG upgrades are a snap with auto update. I've set up PRTG in a cluster so that we don't have to log when we take the server down for maintenance for reporting on uptime, etc. Cluster setup is very easy. In a previous job, I posted public pages to our IT intranet page so employees could see if there was a server outage. Again, very easy and a nice idea.,Reporting isn't as nice as I would like it to be. Nothing specific really, but depending on the report it can take quite a bit of time to generate, more time than expected. I think it would also be nice to make it more granular with more presentation options. The Desktop application is not as easy and nice as the web interface. I'm a big fan of the web interface and I would consider not even deploying it. I really like the notifications, but fine tuning it so that you get reports too often or not enough can take some time. I think the defaults don't work for everyone and making sure you are aware of that can prove embarrassing if you are not on top of it or prepared to explain the notices to everyone you send them to... e.g. IT director. The maps have improved greatly over the years. I think there is still room to make them even better. I wish they had a grid view and a way to select all objects and size them equally and alighn them or snap to grid.,9,The product is very well priced as compared to other network monitoring tools. If you are under 100 sensors it's free. I've been able to use PRTG to see trends in bandwidth and make informed and data-backed decisions for increased or dual band internet for redundancy. It's saved me several times on hardware issues that appear on SAN devices or failed drives. I was able to quickly respond and prevent further issues without ever impacting productivity.,SevOne and Spiceworks,Splunk, VMware ESXi, WatchGuard XTM,No,Price Product Features Product Usability Product Reputation Prior Experience with the Product,I would ensure to get others to buy in on the solution and even have others demo the product, even if they don't use it day to day as they will ask questions and come up with things I may not have. I should also consider not making price the initial factor. This opens the door wider on the evaluation phase and might lead to something that might have not been discovered if I had not opened the door wider.PRTG - Network Monitor - Dashboards - ReportsWe use PRTG Network Monitor across the whole organization to visualize the status of all our branch offices (ping, net flow, metroEthernet). We also use it to monitor service applications, Windows applications, and to create reports and dashboards.,Excellent Dashboards and Tree Maps. If a service stops working, PRTG can automatically restart it without having you to go to the VM or turn on your computer. You can enjoy your day off. Set Alerts for everything - ping down, high load, out of space.,Top ribbon menu. It's hard to click when you have a few subcategories. Bigger and different fonts, would help a lot.,10,No overtime needed for a simple networking task. We saved over 20+ hours of overtime every week. Sensors: if a hard drive is over the limit, it will alert you and you won't have any down time.,,Nimble Storage, VMware vCenter Server, MS SharePoint
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PRTG Network Monitor
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Score 8.7 out of 101
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PRTG
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Robert Paul profile photo
June 15, 2019

PRTG monitors everything, even my enthusiasm

Score 9 out of 10
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PRTG Network Monitor is one of our primary monitoring applications for our network and servers. It is used internally by the IT department only since no one else needs to see the status of these systems. From a business standpoint, it allows us to monitor many systems all at once, with a quick overview, which saves us from having to receive alerts from multiple places or watch several different screens.
  • Monitoring: PRTG does more than just periodic pings to see if a system is up, it has all sorts of sensors to monitor CPU usage, memory, hard drive space, specific processes, &c. It's very granular and quite robust in its capabilities. But it isn't overwhelming, as you can set up which sensors you want or don't want.
  • Ease of Setup: PRTG can discover new systems, and automatically apply templates to their profile. This means, for example, a new server on the network will always get a CPU, RAM, Hard Disk, and Network sensor if you set it up that way. Even the default templates are pretty great, not a lot of extraneous sensors that clutter everything up.
  • Dashboard: One of the best things about PRTG is that all this information is in one place. The dashboard view shows everything in a color-coded way, so everything is green, no worries! Yellows and reds, they stand out. From there, you can drill down and find out which specific things are in alarm without necessarily having to log in to the system.
  • Alerts: PRTG also sends out e-mail alerts based on whatever parameters you configure. A hard drive is 90% full? Email the infrastructure team!
  • Historical Data: Because PRTG monitors all of these systems in real time, all the time, it maintains a database of historical performance data. You can check to see which servers need more resources, or even if it's just a specific time (e.g., development always runs a database query at 2:30 pm, and you can see what that does to the CPU). It's extremely helpful for analysis.
  • Horizontal Dashboard: The dashboard page is responsive, which is a good thing generally, but it works much better on a vertical monitor, especially if you have a lot of systems to monitor. If you have a horizontal layout, you have to scroll often to keep track of things (although the alerts do help). It would be nice to have an option to force a specific scale and layout.
  • Database: The database PRTG uses is an internal black box. It would be nice if it were something more standard, MySQL, Microsoft SQL, &c. That way it could be tied into other things more easily, or we could write our own SQL queries against it.
  • E-Mail: The internal SMTP server of the application is not always reliable. It took a lot of tweaking to get it to send alerts correctly.
PRTG is fantastic for a medium or large business with many servers, switches, firewalls, and other systems. Having all of these monitored in one space is a lifesaver, and it helps analyze where an outage might actually be ("13 servers are offline, and so is this switch right where those servers happen to be"). It can be pricey, depending on the model, but it's worth it for the efficiency and ease of use.

That said, a small business, especially one with one or two servers and a couple of switches, probably won't find it cost effective. There would be less value in that kind of small shop to monitor everything this way, and one of the free solutions out there would probably be fine.
Read Robert Paul's full review
Jeffrey Thoenen profile photo
July 19, 2019

Enterprise PRTG Network Monitoring Tool

Score 9 out of 10
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We use PRTG Network Monitor for monitoring, alerting, and troubleshooting circuit utilization within our WAN and LAN environments.
  • Gives a graphical output of circuit utilization.
  • Gives a home screen that alerts to possible problem areas in our environment.
  • Gives a historical overview of utilization over various periods of time.
  • Allows the installation of applications to monitor the circuits.
  • Needs to have an easier way of adding devices to the application.
  • Have seen interface instance numbers change, which results in the renaming of the interface in the application.
PRTG helps to quickly identify circuit congestion proactively. It also helps to point you in the right direction after reports of internet slowness.
Read Jeffrey Thoenen's full review
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February 23, 2019

Best application to monitoring your network assets.

Score 9 out of 10
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We use PRTG to monitor the performance, availability, and latency of the links used by our customers. We generate reports that are used to be able to identify problems in these [links] and correct eventual declines in performance and availability.
  • Generate reports
  • Monitor network assets.
  • View real-time link performance
  • Improved web browser access performance
  • Generation of reports in pdf
  • More intuitive interface
PRTG is useful in a scenario where it is necessary to have data regarding network assets and data circuits (performance, processing, availability) in order to generate reports and be aware of any possible problems that are occurring.
Read Ricardo Melo's full review
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August 14, 2019

PRTG Monitoring System

Score 9 out of 10
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PRTG was used to monitor small to medium environments. It is being used by a department to monitor segregated instances which we do not monitor in our main monitoring tool. It enables us to quickly and easily add devices to monitoring and receive email alerts for availability and performance issue.
  • Simple and Intuitive: PRTG is very easy to use and get into. Its interface is highly intuitive and allows you to very quickly set up credentials and add devices to monitoring.
  • Low customization effort required: immediately out of the box, PRTG can provide very good detail monitoring without having to customize or add packages or plugins. It can automatically discover and model many types of device and monitor that device in great details without much tinkering.
  • The vendor provides 100 free sensors which make it very easy for you to start using the product without requiring a license and get a very good understanding of the tool before making a purchase decision. The tool allows you to continue to use it for free permanently for the first 100 sensors.
  • If you already have a bigger and more powerful tool, PRTG can be very good as a secondary monitoring tool which some times can help you troubleshoot, validate, and compare with your main tool.
  • Windows Only: PRTG does not support any other platform. Personally, I do not like tools that run on Windows because Windows requires a frequent update, which means downtime. You want your monitoring tool to be as highly available and low maintenance as possible. That and you also require a server license and Windows consume more hardware resource than other platforms. PRTG needs to add support for Linux.
  • Limited ability to do things in bulk. There is no way I know of to mass onboard devices or to mass edit devices. So you will by modifying 1 device at a time. For instance, it would be useful to modify the name or company of 200 devices in one shot.
  • Somewhat weak widgets and dashboard. If you put a lot of effort into it, you can probably come out with a very useful dashboard to keep an eye on key systems/devices. However, some widgets can look nice at first but they are not so useful or easy to understand. Again, it can be done, but a lot of effort is needed to get it right.
  • White interface only. This might not seem like a big deal, but if you have people who use the tool all the time to keep an eye on the system, it can strain your eyes. Need a dark theme.
If you want to setup a tool to quickly monitor a group of device or do troubleshoot/validate then PRTG is a very suitable tool as you can get setup and going very very quickly.

If you have a smaller environment, PRTG is a very suitable tool as it is easy to use and low cost.
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August 14, 2019

Solid option that sets the standard for its competitors

Score 8 out of 10
Vetted Review
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We are a very small I.T. department so we're stretched thin on a good day. PRTG saves us significant time and trouble through its monitoring capabilities. We currently use PRTG to monitor all our I.T. systems, minus a couple SaaS applications. This allows us to generally stay one step ahead of our users, so when they come in to inform us of a paper jam we can inform them we are already working on it. It also gives us insights into how our systems are performing.
  • General monitoring.
  • Real-time operations map/dashboard.
  • Network traffic monitoring.
  • Weak with monitoring SaaS applications.
  • Print monitoring could be better.
  • Maps need an interface update.
PRTG is great for our small team, it provides the higher-level insights we need. We do not need much depth at this point, so we disable those sensors. Having a couple maps up on a screen in our office is also great eye-candy for our users when they walk in, it always impresses the head of our institution.

Getting more in-depth monitoring and general analytics will require significantly more work. Sensors will need to be adjusted and added, and there are no pre-built maps of any kind. It just seems to lack some serious built-in "power tools."
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April 20, 2019

PRTG real time traffic monitoring

Score 7 out of 10
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PRTG is an excellent tool for monitoring bandwidth utilization in our organization. It gives us complete real-time data on bandwidth utilization of all our external and internal connections.
  • Bandwidth utilization.
  • Historic data of circuit health.
  • Monitors device health.
  • Addition of new Sensors to accommodate new networking vendors.
  • Support of Google Maps for geographical mapping.
  • Support of new APIs on the PRTG.
PRTG is well suited for real-time bandwidth utilization. You can also view traffic based on specific segmentation and VLANs. PRTG, however, is less robust when it comes to SNMP monitoring of devices. Device hardware details and monitoring can be improved. It does provide sensors to monitor Virtual machines and their health. It is great if only bandwidth, CPU load, disk space, and memory need to be monitored.
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February 28, 2019

PRTG is a great monitoring solution for a Windows centric SMB

Score 8 out of 10
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Verified User
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We use PRTG for almost all of our systems monitoring, i.e., your normal expected web servers, file servers, etc. that we use for Linux and Windows.

We also use it to keep an eye on the random network devices - building automation systems, etc. Like any monitoring system, it's useful for keeping an eye on everything and providing some historical data.
  • Allows multiple sensors - we watch disk space, memory, and services on most servers.
  • Alerting works well. We are notified when security cameras and badging systems go offline just as quickly as when the file server is filling up.
  • Custom sensors are possible, such as monitoring inodes or web page loading time.
  • Like many products, PRTG seems to like Windows better than Linux. As a mostly Linux-based shop, this can be annoying.
  • I wish it could run on a Linux server.
  • The dashboard isn't as useful or customizable as some products.
For a small to medium shop with a variety of assets, PRTG is a great monitoring solution, especially if you run on mostly Windows servers.
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January 15, 2019

Don't pass on Paessler's PRTG Network Monitor

Score 8 out of 10
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We use Paessler's PRTG Network Monitor IT operation monitoring. This is used throughout the organization.

We needed a more robust monitoring tool that was capable of delivering more in-depth monitoring of our network devices and other end-user nodes as needed. We had previously set up SNMP on most devices, but the previous free tool had limited reporting.

I was also looking for per-interface traffic stats on my Cisco inventory.
  • Setup was easy.
  • Adding devices/sensor is so easy.
  • Support is great.
  • Cost is reasonable.
  • Updates are automatic.
  • A more built-in dashboard would be nice.
  • Licensing can be tricky since it is not device based. Currently, each sensor (IE interface) counts as a sensor license
We are using PRTG to monitor our NetApp storage device and Cisco switch network activity. It also has uptime and ping sensors to help notify us when network nodes are down or unavailable i.e. we are using it to monitor our information displays (tv's) to make sure we are notified when they go down. All monitoring is done using SNMP.
Read Graham Murison's full review
Jason Shaw profile photo
January 29, 2019

PRTG is great for your smaller IT department !

Score 10 out of 10
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We utilize PRTG for the internal monitoring of all network infrastructure including firewalls, switches, servers, and IP phones. PRTG is a one-stop shop for our monitoring and alerting needs as a small business with limited infrastructure.
  • PRTG is extremely useful in reporting the basics.
  • Simple interface.
  • A number of sensors available to monitor.
  • It can be overwhelming for the first-time user. I would like to see additional basic setup features.
PRTG works great for monitoring/alerting on events inside your corporate network. I find it limited when troubleshooting IP phone issues but that is not really our focus.
Read Jason Shaw's full review
Michael Metalios profile photo
September 24, 2018

PRTG Makes IT Easy

Score 10 out of 10
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PRTG is used across the entire organization. We are a small IT department of 3 people, and have 16 remote sites. PRTG keeps tabs on those sites' connections and servers. We always have up to date information on uptime, status, bandwidth utilization, and protocol usage. PRTG makes it easy to have a one stop shop for site status.
  • PRTG performs an intial search of your network and automatically adds devices it finds, creating sensors on the fly. This is great for new users.
  • PRTG has a free version which offers 100 free sensors. I highly recommend this for anyone looking to use PRTG. It offers a free, non-limited trial of the software for an indefinite time. Giving people the chance to play, and tweak - really getting to know the ins and outs.
  • Email alerts are great for those of us on the road. We can get up to the minute notifications if a site is down or having potential issues.
  • The Android app works very well. Keeping me in the know while on the go.
  • PRTG updates a LOT. When the server updates, the client needs to update. It's not a huge inconvenience but certainly puts a quick stop to the day when the notification takes focus.
  • It's hard to gauge what resources PRTG needs sometimes. Looking at the system requirements and giving said requirements to the VM running PRTG doesn't always solve the problem. Many times, PRTG will report that the probe is using all resources allocated and having problems because there is nothing more to give. Adding more RAM or CPUs to the VM doesn't always fix the problem. It can be perplexing at times.
Small IT departments without a lot of money and resources can greatly benefit from PRTG. It's not just used for communication monitoring, but devices as well. We monitor server status with it. It pings each of our DCs every now and then, and reports if a unit doesn't reply. It helps us get a jump on impending issues.
Read Michael Metalios's full review
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January 01, 2019

Easily monitor your network with PRTG

Score 10 out of 10
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PRTG is used by the university IT staff to monitor the network equipment and server across the entire enterprise. We have multiple probes configured to monitor server health and network performance, as well as basic up/down status. This allows us to have insight into possible issues that might arise before they have a chance to be a real issue. PRTG also gives us the alerts we need when equipment does fail or go offline.
  • There are many preconfigured probes to use for all types of network equipment and servers
  • Alerts can be customized and configured to alert the right staff for the specific alert
  • Graphs make it easy to spot trends for all probes
  • Auto-discovery makes adding devices easy
  • The mobile app gives you access to the system from anywhere
  • Alerts configuration is a little tricky to fine tune and could be easier. It can be very granular(good), but that adds to the complexity.
  • Mobile app could be a little better laid out
PRTG makes it easy to monitor the health of your servers and the status of your network equipment both from your office and while away. It will alert the staff when issues arise so that repairs can be implemented quickly.
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April 12, 2018

The true big brother for your systems!!!

Score 10 out of 10
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Monitoring multiple network devices and servers all over the country. Have used multiple monitoring tools in the past 15 years and this is the best.
  • Monitors huge range of systems
  • Hierarchical device view summarizes performance data and alerts at every level.
  • QR codes corresponding to a particular device or sensor can be printed out and attached to physical hardware for quick monitoring from a mobile app while in the data center.
  • Reporting capabilities are a highlight, both in terms of canned reports and the ability to customize to your individual needs
  • Some functionality in Enterprise Console redirects you to the web console.
PRTG can monitor anything from servers, switches, routers and NAS appliances to Hyper-V and VMware hosts plus a vast array of popular cloud services, apps and storage providers. Big or small enterprises can benefit from it. The PRTG web console keeps your systems neatly organized with hierarchical groupings.
Read Carlos Daniel Casañas Bertolo ஃ's full review
Jon Stephenson profile photo
April 11, 2018

PRTG Network Monitor - Good value solid monitoring.

Score 10 out of 10
Vetted Review
Verified User
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PRTG was used for infrastructure monitoring, system availability, and proactive monitoring. We relied on PRTG for our out of hours alerting. It allowed us to easily deploy and use a powerful and simple, yet cost-effective monitoring tool that suited our business needs.

Pricing was important to us but more important was ease of use, and although perhaps not as powerful as some of its competitors, PRTG handles large infrastructures well, and is particularly quick and easy to deploy, without the need for complex client installations.
  • Rapid real time monitoring
  • Great price performance
  • Ease of implementation and deployment
  • Very easy to configure and add / amend / remove nodes and alerts.
  • Good level of support from the vendor.
  • Highly customisable.
  • Ease of deploy,ent to different skill sets - i.e. HD usage, etc.
  • More refined SNMP support - Little bit too technical and hands on to use as fully as you want to.
  • Built in native support of more manufacturers
  • Ability to run the console on a MAC, without using a browser.
  • Small and medium to medium large enterprises.
  • Organisations with highly mixed environments.
  • Those looking for great value.
Read Jon Stephenson's full review
Brian Munn profile photo
March 16, 2018

Best Network Monitoring Software for the Price

Score 10 out of 10
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Verified User
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Our IT department has been using PRTG for the past two years. We use it as a way to be proactive to network communication and server issues. PRTG sends us notifications based on deployed sensors to infrastructure devices and server services. PRTG has helped us react quicker to resolve potential issues before being notified by users of the problem.
  • PRTG has many built in network sensors for most brands of infrastructure equipment and network servers. Very easy to setup a sensor for a device or service.
  • Customizing sensors for specific thresholds or items to monitor is easy and quick.
  • PRTG has very good network reports and maps built into the system to give you a dashboard like look for quick access.
  • I would like to see integration with existing ticketing systems. PRTG should be able to create trouble tickets in thrid party applications.
  • Device layout is not very friendly. Layout should be geared more toward sites and subnets
I think PRTG is well suited for any IT shop from large to small. PRTG has developed a licensing model that is very easy to understand, has great price points and is easy to upgrade as needed. PRTG is easy to setup and a system admin can get up and running in minutes not days.
Read Brian Munn's full review
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April 06, 2018

Dive into the Traffic

Score 8 out of 10
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Current use is within our infrastructure group. I am a networking engineer and am always looking for a better way to monitor net-flow, SLA and SNMP information. Current use has been net-flow traffic out of several of our locations where we have had bandwidth issues. We've been able to tell who the big users are, times, etc., basically what you get from net-flow. The benefit has been the graphical interface that PRTG presents the information.
  • The graphical interface has been excellent in determining bandwidth issues.
  • The ease of setup between Cisco equipment and the PRTG.
  • Setup itself was particularly easy, I believe I had everything up and running within 10 minutes.
  • Granular formatting would be nice. Though I can narrow down several layers, it doesn't allow me to get to the nitty-gritty.
  • Security accessing the interface needs to be better. Able to limit access via certain users.
  • Template changing.
Ease of implementation when you are needing a quick and dirty. I mentioned earlier I had it up and running within 10 minutes and was able to narrow down bandwidth usage at multiple locations. Though I could do this manually at each location, having a single window to view and compare the data made it easy to fix. Only con I really have is the lack of AD integration to create security roles in PRTG since we would like to leave this up as a first look window when issues occur.
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April 05, 2018

How We Use PRTG

Score 10 out of 10
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We monitor temperatures, both from on-premise ethernet thermometers and also remote. The IT infrastructure is monitored with PRTG. PRTG is an open monitoring system that is very flexible, almost everything can be monitored by the way the sensor system is designed. The departments have their own view to only see their sensors and warnings and they can quickly react when something is out of scope.
  • temperatures; by using a combination of PRTG and HWG-ste ethernet monitors
  • system health; by using sensors with multiple channels, if one channel is giving a warning, the sensor will be in a warning state and the problem can be addressed as soon as we see it happen.
  • historical data; it helps with planning when extra systems/capacity is needed to see how the growth has been through a specific period of time
  • software suppliers should create more pro-actively sensors, that will help to monitor specific product based processes
  • couldn't think about any more improvements, really like the product how it already is.
PRTG is like a swiss army knife, if you combine it with some scripting skills, like PowerShell you can almost do anything with it. PRTG could team up with suppliers by presenting itself as the de facto standard and get more default product/service based sensors or even sensor chains that will trigger logical warnings, based on how a service/product/application should work and when it's not behaving like it should.
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May 07, 2018

Fast Help by a low price

Score 10 out of 10
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Verified User
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It's currently replacing another monitoring tool, as it is easier to deploy, came with a free option, and I may upgrade if we decide to keep the product later. It helped us to quickly start to monitor our environment, and it is faster and with lots of other benefits, such as discovering servers that were not under our control.
  • Network Scan
  • Plugin Library, fast and easy to deploy
  • Running in minutes.
  • If I need to add a sensor, I must define a device, even if I don't know which device it should be connected to.
  • Asks for SSL even in internal environments and bothers us all the time.
  • I'd like to use the dashboard, but not watch all the explanation on how to use it. I think it could be faster to create new dashboard instead.
Well suited:
  • You don't know your environment, don't have documentation of any type, and need to begin to work.
Less Suited:
  • If you wish to monitor only a few stuff as internal URLs you need to remember to associate using the main device, or you may need to restart a machine (that you associated the monitoring) and temporarily lose your monitoring because of it.
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Godwin Arigbonu profile photo
November 22, 2017

My PRTG Review

Score 7 out of 10
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PRTG Network Monitor is used by my organization to monitor network uptime and downtime of deployed infrastructures including Local Area Networks (LAN), Wide Area Networks (WAN), servers, websites, applications, enterprise servers, SaaS deployments, PaaS deployment, and IaaS deployments. Another important offering of PRTG to my organization is the PRTG alerts. This feature has helped us discover warnings and unusual metrics by enabling us to write our own notification scripts by using PRTG advance API.
  • Accurate bandwidth monitoring
  • Easy to use monitoring capability
  • Powerful API integrations
  • While PRTG allows you to create maps of your network, it doesn't seem to automatically link devices together.
  • Some functionality in the Enterprise Console redirects you to the web console.
  • Sensor allocations can get used up quickly.
PRTG provides hierarchical device view and summarizes performance data and alerts at every level. PRTG is very easy to install; my organization had PRTG loaded on a Windows 7 host system in less than ten minutes. The handy configuration wizard guides you through initial network discovery, and runs through a basic tutorial of the web console, highlighting points of interest.
Read Godwin Arigbonu's full review
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October 12, 2017

PRTG Review

Score 9 out of 10
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PRTG is currently monitoring all network devices for our enterprise clients. We have 2 clients being monitored, but have multiple sites with several hundred devices being monitored. We are specifically monitoring from the ISP/MPLS connection, all the way down to the switch and all devices in between.
  • Alerting is pretty accurate. Rarely are we getting a false alert due to ping or packet loss.
  • Real time bandwidth usage monitors are pretty easy to deal with and being able to see back 365 days is nice.
  • Having both a web based UI and fat client is great.
  • Well the only issue I have had personally is that the fat client tries to load the previous view point you have been looking at after you closed it last, making the application lock up. This could be due to our implementation of it, so I don't really view this as a con.
  • Nothing else to add.
From the way we use it currently, it is just superior to other tools. We are also using Auvik on some of our smaller clients and used PacketTrap previously. Between those previous tools and others that I have had access to, PRTG seems to be very efficient. As I mentioned before, there are no issues with false alerts and the tool is easy to use, so I would recommend it over Auvik or PacketTrap.
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May 22, 2017

PRTG - YOUR Network & Device Monitoring Platform

Score 10 out of 10
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We use PRTG to monitor many VPN tunnels to our clients' sites from ours and in between client sites themselves. We also use PRTG for disk usage/free space in addition to keys Dell server metrics. Its software and e-mail alerts make sure you KNOW what's going on when it's happening. The customization and ease of use are what sold us on PRTG for our company!
  • Alerting you to changes in statuses
  • Customization and granular tweaking
  • Installation and setup is a breeze
  • Maintaining and growing PRTG is super easy
  • Sometimes there is A LOT of information to digest
  • Sometimes finding out how to name your alerts/metrics is tough
  • More followup/personal touch from PRTG sales
MSPs can greatly benefit from PRTG. Turning information into action or upsells is crucial to the success of an MSP. A home user or end user group would not have much use for PRTG as it is A) more geared toward professionals who know what they're doing and B) the cost would be tough to justify. PRTG is also well-suited for in-house management and monitoring of small to medium to large businesses wanting to gather their own info or do their own monitoring of equipment and services
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Philip D profile photo
April 04, 2017

PRTG Network Monitoring from the college classroom to the field

Score 9 out of 10
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PRTG is used a classroom environment to acclimate students in using the product before they enter the field. Our students are required to take on an internship before graduation and using the products in the classroom transitions them directly to the employer to hit the ground running with industry tools. PRTG is used in a sandbox lab that is running various intrusion testing. The student has no fear of breaking an environment to analyze incidents that can happen in real time. PRTG is also run on the classroom VLAN which also monitors vSphere traffic of over 1000 virtual machines. These machines can be monitored for events and incidents that a demo could rarely perform. The plethora of data interpretation makes the incidents and events a real time situation.
  • Excellent graphs and eye candy.
  • The software can be used on small footprints like devices on the Pine64.
  • There is very little overhead on the product. You install out of the box and do a walk-through configuration.
  • I would like to see labs done where actual real alarms could be observed.
  • Although they have mapping software for dashboards, it doesn't look as easy as it should.
  • There is a huge learning curve to interpret everything you are seeing.
When you want to do network monitoring quickly PRTG has the way to do it quickly. This would be well suited for a NOC situation where an analyst could focus their time on the product and learn the ins and outs of monitoring.
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Troy Smith profile photo
March 20, 2017

PRTG Really Monitors Network

Score 9 out of 10
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We use PRTG to monitor all of our critical systems (firewalls, routers, switches, and servers). All the employees in the IT department have the program up all day and monitor it for issues. This helps us get in front of any issues and get resolutions in place and the network back up quicker.
  • Monitoring different types of devices.
  • Wide range of sensors available.
  • Works well with a lot of the mainstream equipment in the market.
  • Does a good job giving warnings based on the history of a sensor.
  • Setting up specific alarms (example - high CPU usage) is very hard. Most times the alarms cause more work than just monitoring the PRTG GUI.
This is a great product if you want to monitor a wide range of network related devices. Easy to break them into specific groups (servers, firewalls, etc.). Credentials can be configured for the group or for individual devices. You're able to set up multiple layers of users.
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Jamie Imms profile photo
June 10, 2016

Good balance between UI and functionality.

Score 9 out of 10
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We use PRTG to monitor major backhaul telecommunication links, over 10,000 devices deployed in over 30 points of presence, and a multi-tenanted virtual environment. PRTG provides us event monitoring, alerting to responsible staff and end users, capacity management and uptime reporting. It is a critical piece of infrastructure that allows us to produce metrics for our OLAs and SLAs.
  • Clean, sleek interface
  • Easy to understand from a user perspective
  • Good permission functionality, able to provide 'ringed-fence' logins for external users
  • Tree interface allows settings and permissions to inherit their way down the tree
  • Flexible notification/threshold functionality
  • Lots of monitoring options to deploy
  • Very easy to update, deploy new probes, move and clone sensors
  • Has a 'Library' function that allows you to restructure existing sensors without duplicating them
  • PRTG does not protect itself from its own configuration. If you are creating ping sensors that attempt to ping too often that it can collect the results, it can have repercussions, such as grinding the entire system to a halt. PRTG also has a matrix about how many of certain types of sensors you can create on a probe - however the system doesn't have any kind of tracking for it, so the only real way of telling that the probe is overloaded is that it starts slowing down - and this impacts the data collection. The higher importance of your PRTG installation, you will have to have a keen eyed administrator.
  • Although PRTG is capable of scaling upwards, once you start to manage thousands of sensors, you need to start rigorously planning your probe deployment. The probe limitations may prevent you from logically grouping your sensor groups at a top level. And you won't notice performance problems until your data collection is already being impacted.
  • Our internal users use AD authentication. PRTG has a control that if there are too many failed logins in quick succession, then it delays all logins to protect itself from brute forcing. Unfortunately this does more harm than good when someone's password expires and PRTG is still running on a device somewhere (this happens quite often).
  • You can set a desired availability percentage in your settings, which applies to reports. Unfortunately, it's one setting for your entire environments - we want to monitor different availability levels for different services that we monitor!
PRTG is great for pretty much any monitoring scenario for any ICT shop. After exploring the market after installing PRTG, we ended up right back with them.
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June 01, 2016

PRTG Rocks

Score 9 out of 10
Vetted Review
Verified User
Review Source
I am using PRTG to monitor all network equipment across 5 locations. I monitor: bandwidth, internet uptime, server performance including, CPU, RAM, disk space and bandwidth utilization. I also use the NetFlow/Sflow and remote sensor features. I've also used PRTG to import custom MIBs for UPS and PDU systems. Some of the more common sensors are the WMI Multi Disk sensors, Ping, Bandwidth and uptime sensors.
  • PRTG appears to be plain and simple and you can use it that way if you want. But it has power under the hood and can be used to monitor anything you can think of. I like the fact that it's simple to use, it's truely as easy as auto discover, tweak and forget (or wait until you get PRTG notices via email).
  • Alarms are easy to use and you can set them to be granular by error or by group/users.
  • PRTG upgrades are a snap with auto update.
  • I've set up PRTG in a cluster so that we don't have to log when we take the server down for maintenance for reporting on uptime, etc. Cluster setup is very easy.
  • In a previous job, I posted public pages to our IT intranet page so employees could see if there was a server outage. Again, very easy and a nice idea.
  • Reporting isn't as nice as I would like it to be. Nothing specific really, but depending on the report it can take quite a bit of time to generate, more time than expected. I think it would also be nice to make it more granular with more presentation options.
  • The Desktop application is not as easy and nice as the web interface. I'm a big fan of the web interface and I would consider not even deploying it.
  • I really like the notifications, but fine tuning it so that you get reports too often or not enough can take some time. I think the defaults don't work for everyone and making sure you are aware of that can prove embarrassing if you are not on top of it or prepared to explain the notices to everyone you send them to... e.g. IT director.
  • The maps have improved greatly over the years. I think there is still room to make them even better. I wish they had a grid view and a way to select all objects and size them equally and alighn them or snap to grid.
PRTG is an all around great network monitoring tool. The biggest competitor to PRTG in my book is Spiceworks. This is purely due to price and the market they are competing for. There are a ton of other network monitoring tools and I've used plenty of them and I find myself going back to PRTG everytime.
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July 28, 2016

PRTG - Network Monitor - Dashboards - Reports

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use PRTG Network Monitor across the whole organization to visualize the status of all our branch offices (ping, net flow, metroEthernet). We also use it to monitor service applications, Windows applications, and to create reports and dashboards.
  • Excellent Dashboards and Tree Maps.
  • If a service stops working, PRTG can automatically restart it without having you to go to the VM or turn on your computer. You can enjoy your day off.
  • Set Alerts for everything - ping down, high load, out of space.
  • Top ribbon menu. It's hard to click when you have a few subcategories.
  • Bigger and different fonts, would help a lot.
Good scenario: you are on your day off and a printer spooler service stopped. PRTG would be able to re-start the service if for some reason after a few tries it doesn't come up. It will send you a notification.

Less appropriate: if you would like to show the graphs to a non-tech person. They won't appreciate all the information that PRTG provides.
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Feature Scorecard Summary

Automated network device discovery (23)
8.5
Network monitoring (27)
9.1
Baseline threshold calculation (23)
8.3
Alerts (27)
8.8
Network capacity planning (18)
6.3
Packet capture analysis (13)
6.3
Network mapping (17)
7.9
Customizable reports (22)
7.8
Wireless infrastructure monitoring (18)
8.4
Hardware health monitoring (25)
8.3

About PRTG

PRTG Network Monitor is the flagship offering from German software company Paessler, for monitoring local and wide area networks (LANs & WANs), servers, websites, apps, and more. It also includes free VoIP monitoring software.

PRTG Technical Details

Operating Systems: Unspecified
Mobile Application:No