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Reviews (1-25 of 43)
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April 20, 2020
We monitor all production servers, network appliances and services on each. Currently utilizing over 600 of 100 sensors, and used as our early defense mechanism for any health issues or down devices. Easy way to get a baseline of resources, and look back at historical data to track trends or look at disk consumption, etc.
- Monitor servers, CPU, memory, disk, services.
- Monitor network and bandwidth, port up/down.
- Provide options for custom solutions to meet your environment.
- Support is great and always helpful, the often forgotten value of any product.
- OID/MIB import tool.
- SNMP error, doesn't point you in the right direction.
April 19, 2020
We utilize PRTG in the IT department to monitor network devices, servers, and services locally and remotely. PRTG provides real-time information about our system's health by alerting my team when something goes down/offline. I have PRTG Maps displayed on TVs throughout our department so other departments and employees see the status of our infrastructure.
- Monitoring throughput through network devices.
- Monitoring services for a critical application.
- Alerting staff when devices go offline.
- Providing a log of events and system status at any moment in the past.
- PRTG Maps\Web Pages are cumbersome to setup and change.
- The configuration interface is old and is not easy to work with at times.
- Enhanced triggers with more options.
April 26, 2020

We use PRTG for real-time monitoring of all the servers across our various environments. It is, among other tools, a critical part of our infrastructure and alerts us almost instantly when a parameter has exceeded the specified ranges that we have setup. It is a very flexible tool and I have been extremely impressed with it overall.
- Very easy to setup new sensors (new endpoints to monitor).
- High level of customization for various features.
- User-friendly, intuitive web UI.
- Documentation could be a little more thorough/easy to understand.
- Built-in reports could be expanded a little bit more.
- Does not support SSO or more than one Active Directory sync.
April 16, 2020

We use PRTG to monitor our entire IT infrastructure, applications, and websites. It is a critical part of our operational strategy to monitor system availability and performance. We use it to pro-actively tell IT staff of a current problem or even a potential problem so we find out in most cases before customers report the problem. I would say the pro-active component is most valuable.
- Being able to customize sensors for each server or application (what is being monitored)
- The variety of hardware and software sensors to choose from is great.
- The accuracy of the sensors. If PRTG is reporting a problem then that event is really happening.
- We can choose the thresholds for each sensor. So for example what is a down state or warning state.
- A lot of options regarding notifications - email, text, timeframes, normal business hours, weekend hours, etc.
- Ability to see and report on sensor history and get uptime stats.
- There is a reporting feature but the reports are not necessarily "pretty".
- The learning curve isn't real steep but it can be a little difficult to configure and get things the way you want them. Definitely trial and error.
- The automatic scan of a server includes a lot of sensors that are not really usable. And considering licensing is based on the number of sensors, it's easier to just pick the sensors you want to monitor. It would be nice if could create a template of sensors to track.
PRTG Network Monitor is being used by our organization to monitor the health of all of our servers as well as ISP's. It is also being used to monitor the health of all of our clients servers and ISP's. We also use it to provide reporting on server and netwok usage.
- System Monitoring
- Server Monitoring
- Network Monitoring
- UI can be confusing
- Notifications can be difficult to set up
February 03, 2020

We use PRTG Network Monitor across our IT infrastructure to monitor uptime, availability, Windows service status, and various other relevant items. PRTG Network Monitor gives us the ability to tailor monitoring to the individual system and offers a lot of flexibility in configuration. It has a Maps feature that enabled us to design a custom four-display NOC that IT technicians can use to monitor infrastructure health at a glance. One great use case is for player kiosks on the casino game floor. With PRTG Network Monitor, we can get down to the kiosk and have it running long before guests encounter it, report it to staff, and it makes its way to IT for resolution. The same applies to other task-based machines and endpoints that are customer-facing. With configurable email alerts and a heads-up display, IT staff can be far more proactive in our ability to provide a best in class guest experience. This is critical because you only get one chance to make an excellent first impression.
- Huge array of sensors to allow detailed monitoring of varied systems.
- Extremely configurable and tuneable to meet custom environmental needs.
- Active Directory/LDAP integration is rudimentary and needs improvement.
- Easy to introduce a lot of network noise and load with default sensor recommendations - care is required to avoid causing load problems on endpoints.
May 16, 2020

PRTG is basically a network monitoring solution. It is being used by the whole organization and most of our clients too. When compared with other solutions like SolarWinds in terms of network monitoring, it is far better in many ways. It is budget friendly where you have unlimited licensing XL1 which is one of the best solutions for big enterprise solutions. When it comes to monitoring, auto-discovery of all the nodes, devices, networks using wmi or snmp easily can be done. GUI is easily understandable.
- Best for small to big enterprises especially XL1 - unlimited licensing.
- Auto-Discover of all the network devices, VMs in one shot and can easily monitor temperature, latency and such values with less efforts.
- Customized dashboards for NOC, alerts which glimpse, API many other features are available.
- Pricing model is very convincing for small to big business.
- API which you can pull the data from PRTG of your whole network and you can integrate with SOC. This is the best in PRTG.
- It has its own internal database and does daily auto-backups, just copy-paste is enough.
- No need to worry about database.
September 17, 2019
We are a small, mid-sized firm and many of the network monitoring systems are just too big, too complicated and too expensive to meet our needs. I wouldn't say our needs are simple or simplistic but we don't have a large IT department (1-me) to handle that. I guess you could say we have enterprise needs on a shoestring size firm! We need to monitor servers, switches, storage, essential services almost 7x24. Most of the employees work at least part time remotely and our systems have to be up to support that. It has become part of the business model. PRTG effectively monitors and alerts when things are wrong. It has been a crucial part of our infrastructure.
- Very, very configurable. You can create all kinds of monitors for all kinds of things. Plus it has loads of suggestions out of the box. It can get complicated but monitoring is complicated. Pretty decent interface and good support - active community.
- I really liked how easy it was to add alerts by SMS. So easy to setup.
- I like their sizing models (for purchase). We're actually small enough that we are free. But it's not free as in stripped down - it's free because we don't use many "sensors" and don't honestly have the need.
- Although I like their sizing model for pricing they do need an intermediate level at the lower end. The first jump in the pricing model is too big.
- Because of the complexity of setting up sensors I do have some difficulty understanding what exactly I'm monitoring or what I could monitor. I figure it's there but I just don't have the time or motivation to figure it out. Not entirely sure how to solve that other than educating me...
December 03, 2019
We use PRTG Network Monitor as a central monitoring platform for our 4 corporate sites (including Amazon AWS) as well as all of our customer locations (around 10 sites) that are spread across the USA. It's our primary monitoring tool for our entire organization. It does SNMP monitoring well and it makes remote support (an essential part of our business model) of all of our sites possible will alerts that get sent to whoever needs to be notified when something happens.
- Consistent, real-time alerts.
- A decent repository of MIB's and OID's for quick auto-discovery.
- User-friendly interface.
- Its MIB library could be expanded by quite a lot, I have to spend a lot of time with device manufacturer support when I need to monitor something specific (fan speed, firmware version, etc).
- It's really not that scaleable beyond 10,000 sensors.
November 13, 2019
We use PRTG Network Monitor in the Infrastructure Department to monitor our network gear, as well as view Netflow information from switches. It also is used for out-of-band monitoring of externally-available applications and websites.
- Great for inexpensive monitoring of devices
- There is a lot of customization options available
- Integrates with Netflow information for detailed views
- Dashboards integrate with other APM's and NOC views as well
- Could use abilities for synthetic transactions
- GUI is simplistic
November 20, 2019

We use PRTG to monitor a fairly large, complex and multi-site network. Monitoring in the region of 4000 sensors over a few hundred servers, network devices, printers, CCTV, Wi-Fi APs, web hosts, etc.
The biggest problem we used to have was that we had several monitoring systems managed by different departments around the business. With the introduction of PRTG, we have been able to consolidate these systems into PRTG and manage it centrally.
PRTG gives us a really good visual overview of all the relevant things we need to monitor to meet customer SLA's and we find that with the help of the email alerts and a visual map on a large screen in the office, we can keep on top of any issues.
The biggest problem we used to have was that we had several monitoring systems managed by different departments around the business. With the introduction of PRTG, we have been able to consolidate these systems into PRTG and manage it centrally.
PRTG gives us a really good visual overview of all the relevant things we need to monitor to meet customer SLA's and we find that with the help of the email alerts and a visual map on a large screen in the office, we can keep on top of any issues.
- Visual overview of the whole network making it easy to spot any issues straightaway.
- Email alerting that is fully customizable.
- Proactive monitoring using hundreds of different types of sensors giving the ability to actively troubleshoot issues before customers are affected.
- The probe service can be quite resource-intensive. This can cause false-positive readings from some sensors sometimes.
- The software gets updated very regularly. Whilst this is usually a good thing to fix bugs etc, it does meantime downtime of the monitoring quite often while they are installed.
- The ability to create Maps from Libraries. Very specific issue but a lot of people have been asking for it for years and it is still not available.
Current use is within our infrastructure group. I am a networking engineer and am always looking for a better way to monitor net-flow, SLA and SNMP information. Current use has been net-flow traffic out of several of our locations where we have had bandwidth issues. We've been able to tell who the big users are, times, etc., basically what you get from net-flow. The benefit has been the graphical interface that PRTG presents the information.
- The graphical interface has been excellent in determining bandwidth issues.
- The ease of setup between Cisco equipment and the PRTG.
- Setup itself was particularly easy, I believe I had everything up and running within 10 minutes.
- Granular formatting would be nice. Though I can narrow down several layers, it doesn't allow me to get to the nitty-gritty.
- Security accessing the interface needs to be better. Able to limit access via certain users.
- Template changing.
December 13, 2019

PRTG Network Monitor is primarily being used by the IT department, however, the electrical department will also receive notifications for some device down notifications. We primarily use it for the notification functionality but also use the dashboard for some things. We work on a large construction site and have multiple locations - it's critical to respond to outages ASAP as they will have a negative effect on the business.
- Prompt notifications when a device goes down.
- Beautiful history graph showing you uptime/statuses
- Interface is a little difficult to navigate if you aren't tech savvy.
- Configuration of hierarchy can take a bit of time to set-up.
PRTG was used to monitor small to medium environments. It is being used by a department to monitor segregated instances which we do not monitor in our main monitoring tool. It enables us to quickly and easily add devices to monitoring and receive email alerts for availability and performance issue.
- Simple and Intuitive: PRTG is very easy to use and get into. Its interface is highly intuitive and allows you to very quickly set up credentials and add devices to monitoring.
- Low customization effort required: immediately out of the box, PRTG can provide very good detail monitoring without having to customize or add packages or plugins. It can automatically discover and model many types of device and monitor that device in great details without much tinkering.
- The vendor provides 100 free sensors which make it very easy for you to start using the product without requiring a license and get a very good understanding of the tool before making a purchase decision. The tool allows you to continue to use it for free permanently for the first 100 sensors.
- If you already have a bigger and more powerful tool, PRTG can be very good as a secondary monitoring tool which some times can help you troubleshoot, validate, and compare with your main tool.
- Windows Only: PRTG does not support any other platform. Personally, I do not like tools that run on Windows because Windows requires a frequent update, which means downtime. You want your monitoring tool to be as highly available and low maintenance as possible. That and you also require a server license and Windows consume more hardware resource than other platforms. PRTG needs to add support for Linux.
- Limited ability to do things in bulk. There is no way I know of to mass onboard devices or to mass edit devices. So you will by modifying 1 device at a time. For instance, it would be useful to modify the name or company of 200 devices in one shot.
- Somewhat weak widgets and dashboard. If you put a lot of effort into it, you can probably come out with a very useful dashboard to keep an eye on key systems/devices. However, some widgets can look nice at first but they are not so useful or easy to understand. Again, it can be done, but a lot of effort is needed to get it right.
- White interface only. This might not seem like a big deal, but if you have people who use the tool all the time to keep an eye on the system, it can strain your eyes. Need a dark theme.
October 22, 2019

PRTG is a very useful monitoring tool, special for windows systems that are used for our internal infrastructure (also Unix Systems). You can use easy pre configured sensors or create your own sensor. In the beginning the creation of own sensor is a little bit tricky. You have to understand it first completely before you can create one. But the standard sensor cover already a lot. You can find a lot of useful things in the kb from paessler.
- Easy to use
- Very powerful sensors
- Create custom sensors (SQL, Powershell etc.)
- Good support from paessler
- A lot of KB articles
- In some points limitated (You cannot change a sensor, you have to delete them)
- Create a SQL sensor is not that easy
- You have to search in your system language (Example. In German RAM is called "Arbeitsspeicher" so when you search for RAM he will not find the sensor)
October 17, 2019

PRTG is our primary monitoring application for our internal and external networks and servers. We use PTRG internally by our ITops and DevOps departments to improve reliability.
- PTRG allows us the customization of alerts from very basic to very granular.
- It's very simple to get PTRG up and running and you can use PTRG to monitor 100 endpoints free of charge.
- PTRG is cheaper than most competitors.
- The mobile app needs work. You're not able to add sensors from the mobile app.
- I wish PTRG was cross-platform for those running Linux Servers.
- Being able to geo-tag locations.
September 27, 2019

I use PRTG to monitor all infrastructure equipment and servers in our environment. Previously I had multiple products to monitor specific types of systems. I was able to combine these systems into one by implementing PRTG. I have much more flexibility now by using the PRTG mobile app. I can acknowledge alerts when not in the office and check the performance of different sensors.
- PRTG's mobile app is great for me. Previously I would need to be at my computer to acknowledge or pause an alert. I am not able to do that from anywhere.
- I am able to very easily purchase new licenses or renew my licenses through PRTG's website without needing to get a sales pitch. The website also offers upfront pricing. You can see right away what licenses will cost you.
- PRTG's user interface is very intuitive. I am able to even create dashboards to show non-technical admins the current health of our environment. Showing an administrator a red gauge easily gets the point across that something is wrong.
- I moved to PRTG from SolarWinds Network Performance Monitor. I was able to save a great deal of money moving to PRTG while still gaining functionality and ease of use.
- I wish the mobile app would allow me to add sensors and devices. I am only able to manage existing sensors.
- Moving from Solarwinds I lost the ability to backup switch configurations. This is the only feature I miss and causes me to utilize other methods.
August 14, 2019

We are a very small I.T. department so we're stretched thin on a good day. PRTG saves us significant time and trouble through its monitoring capabilities. We currently use PRTG to monitor all our I.T. systems, minus a couple SaaS applications. This allows us to generally stay one step ahead of our users, so when they come in to inform us of a paper jam we can inform them we are already working on it. It also gives us insights into how our systems are performing.
- General monitoring.
- Real-time operations map/dashboard.
- Network traffic monitoring.
- Weak with monitoring SaaS applications.
- Print monitoring could be better.
- Maps need an interface update.
November 26, 2019

It is used mainly by the network team but is also known to be used by a certain server team, to monitor up/down status of various network devices as well as circuit utilization and other vital stats on the devices.
- Monitor up/down status.
- Provides historical and current data of utilization of circuits.
- Has numerous sensors of different variables to monitor.
- Would like to see a more intuitive user interface.
- Provide backup configs where necessary.
- Update MIBs for more compatibility.
June 15, 2019
PRTG Network Monitor is one of our primary monitoring applications for our network and servers. It is used internally by the IT department only since no one else needs to see the status of these systems. From a business standpoint, it allows us to monitor many systems all at once, with a quick overview, which saves us from having to receive alerts from multiple places or watch several different screens.
- Monitoring: PRTG does more than just periodic pings to see if a system is up, it has all sorts of sensors to monitor CPU usage, memory, hard drive space, specific processes, &c. It's very granular and quite robust in its capabilities. But it isn't overwhelming, as you can set up which sensors you want or don't want.
- Ease of Setup: PRTG can discover new systems, and automatically apply templates to their profile. This means, for example, a new server on the network will always get a CPU, RAM, Hard Disk, and Network sensor if you set it up that way. Even the default templates are pretty great, not a lot of extraneous sensors that clutter everything up.
- Dashboard: One of the best things about PRTG is that all this information is in one place. The dashboard view shows everything in a color-coded way, so everything is green, no worries! Yellows and reds, they stand out. From there, you can drill down and find out which specific things are in alarm without necessarily having to log in to the system.
- Alerts: PRTG also sends out e-mail alerts based on whatever parameters you configure. A hard drive is 90% full? Email the infrastructure team!
- Historical Data: Because PRTG monitors all of these systems in real time, all the time, it maintains a database of historical performance data. You can check to see which servers need more resources, or even if it's just a specific time (e.g., development always runs a database query at 2:30 pm, and you can see what that does to the CPU). It's extremely helpful for analysis.
- Horizontal Dashboard: The dashboard page is responsive, which is a good thing generally, but it works much better on a vertical monitor, especially if you have a lot of systems to monitor. If you have a horizontal layout, you have to scroll often to keep track of things (although the alerts do help). It would be nice to have an option to force a specific scale and layout.
- Database: The database PRTG uses is an internal black box. It would be nice if it were something more standard, MySQL, Microsoft SQL, &c. That way it could be tied into other things more easily, or we could write our own SQL queries against it.
- E-Mail: The internal SMTP server of the application is not always reliable. It took a lot of tweaking to get it to send alerts correctly.
July 19, 2019
We use PRTG Network Monitor for monitoring, alerting, and troubleshooting circuit utilization within our WAN and LAN environments.
- Gives a graphical output of circuit utilization.
- Gives a home screen that alerts to possible problem areas in our environment.
- Gives a historical overview of utilization over various periods of time.
- Allows the installation of applications to monitor the circuits.
- Needs to have an easier way of adding devices to the application.
- Have seen interface instance numbers change, which results in the renaming of the interface in the application.
February 23, 2019
We use PRTG to monitor the performance, availability, and latency of the links used by our customers. We generate reports that are used to be able to identify problems in these [links] and correct eventual declines in performance and availability.
- Generate reports
- Monitor network assets.
- View real-time link performance
- Improved web browser access performance
- Generation of reports in pdf
- More intuitive interface
January 29, 2019
We utilize PRTG for the internal monitoring of all network infrastructure including firewalls, switches, servers, and IP phones. PRTG is a one-stop shop for our monitoring and alerting needs as a small business with limited infrastructure.
- PRTG is extremely useful in reporting the basics.
- Simple interface.
- A number of sensors available to monitor.
- It can be overwhelming for the first-time user. I would like to see additional basic setup features.
April 20, 2019

PRTG is an excellent tool for monitoring bandwidth utilization in our organization. It gives us complete real-time data on bandwidth utilization of all our external and internal connections.
- Bandwidth utilization.
- Historic data of circuit health.
- Monitors device health.
- Addition of new Sensors to accommodate new networking vendors.
- Support of Google Maps for geographical mapping.
- Support of new APIs on the PRTG.
February 28, 2019

We use PRTG for almost all of our systems monitoring, i.e., your normal expected web servers, file servers, etc. that we use for Linux and Windows.
We also use it to keep an eye on the random network devices - building automation systems, etc. Like any monitoring system, it's useful for keeping an eye on everything and providing some historical data.
We also use it to keep an eye on the random network devices - building automation systems, etc. Like any monitoring system, it's useful for keeping an eye on everything and providing some historical data.
- Allows multiple sensors - we watch disk space, memory, and services on most servers.
- Alerting works well. We are notified when security cameras and badging systems go offline just as quickly as when the file server is filling up.
- Custom sensors are possible, such as monitoring inodes or web page loading time.
- Like many products, PRTG seems to like Windows better than Linux. As a mostly Linux-based shop, this can be annoying.
- I wish it could run on a Linux server.
- The dashboard isn't as useful or customizable as some products.
PRTG Scorecard Summary
Feature Scorecard Summary
What is PRTG?
PRTG Network Monitor is the flagship offering from German software company Paessler, for monitoring local and wide area networks (LANs & WANs), servers, websites, apps, and more. It also includes free VoIP monitoring software.
PRTG Pricing
- Has featureFree Trial Available?Yes
- Does not have featureFree or Freemium Version Available?No
- Does not have featurePremium Consulting/Integration Services Available?No
- Entry-level set up fee?No
Edition | Pricing Details | Terms |
---|---|---|
PRTG 500 | 1,750 | perpetual license |
PRTG 1,000 | 3,200 | perpetual license |
PRTG 2,500 | 6,500 | perpetual license |
PRTG 5,000 | 11,500 | perpetual license |
PRTG XL 1 | 15,500 | perpetual license |
PRTG Enterprise | Custom Pricing | subscription license |
PRTG Technical Details
Deployment Types: | On-premise |
---|---|
Operating Systems: | Windows |
Mobile Application: | No |