PRTG Reviews

136 Ratings
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Score 8.6 out of 100

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Reviews (1-25 of 43)

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April 05, 2021
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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PRTG Network Monitor is primarily being used by the IT department, however, the electrical department will also receive notifications for some device down notifications. We primarily use it for the notification functionality but also use the dashboard for some things. We work on a large construction site and have multiple locations - it's critical to respond to outages ASAP as they will have a negative effect on the business.
  • Prompt notifications when a device goes down.
  • Beautiful history graph showing you uptime/statuses
  • Interface is a little difficult to navigate if you aren't tech savvy.
  • Configuration of hierarchy can take a bit of time to set-up.
Particularly if you are a shop that has a lot of devices but not a ton of manpower to manage those devices, this software is a huge benefit. It's inexpensive compared to the big enterprise solutions and far easier to set-up than the open-source alternatives like Nagios. It's the right size for most groups. Node/monitor based licensing allows me to be flexible with what I need. Most devices are just up/down notifications, some have SNTP, etc. It's great!
We have never had to use PRTG support. This speaks to how great the software is. 3 years running - no support required.
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April 20, 2020
Sam Livermore, MCP, iTIL | TrustRadius Reviewer
Score 10 out of 10
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We monitor all production servers, network appliances and services on each. Currently utilizing over 600 of 100 sensors, and used as our early defense mechanism for any health issues or down devices. Easy way to get a baseline of resources, and look back at historical data to track trends or look at disk consumption, etc.
  • Monitor servers, CPU, memory, disk, services.
  • Monitor network and bandwidth, port up/down.
  • Provide options for custom solutions to meet your environment.
  • Support is great and always helpful, the often forgotten value of any product.
  • OID/MIB import tool.
  • SNMP error, doesn't point you in the right direction.
Small to medium businesses where they have an on-staff SysAdmin or Network Admin who can support the on-prem server and all the services. If this is not monitored or set up properly, the app can quickly get out of date, and the sensors not work properly with correct notifications to do the intended job of letting you know that there is a problem.
Does a good job and support is very helpful resolving issues.
Read Sam Livermore, MCP, iTIL's full review
April 19, 2020
Michael O'Riley | TrustRadius Reviewer
Score 10 out of 10
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We utilize PRTG in the IT department to monitor network devices, servers, and services locally and remotely. PRTG provides real-time information about our system's health by alerting my team when something goes down/offline. I have PRTG Maps displayed on TVs throughout our department so other departments and employees see the status of our infrastructure.
  • Monitoring throughput through network devices.
  • Monitoring services for a critical application.
  • Alerting staff when devices go offline.
  • Providing a log of events and system status at any moment in the past.
  • PRTG Maps\Web Pages are cumbersome to setup and change.
  • The configuration interface is old and is not easy to work with at times.
  • Enhanced triggers with more options.
I believe PRTG is well suited for all environments helping to minimize downtime.
Emailing support can take time to receive a reply, but not a big concern since it is not a critical application.
Read Michael O'Riley's full review
April 26, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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We use PRTG for real-time monitoring of all the servers across our various environments. It is, among other tools, a critical part of our infrastructure and alerts us almost instantly when a parameter has exceeded the specified ranges that we have setup. It is a very flexible tool and I have been extremely impressed with it overall.
  • Very easy to setup new sensors (new endpoints to monitor).
  • High level of customization for various features.
  • User-friendly, intuitive web UI.
  • Documentation could be a little more thorough/easy to understand.
  • Built-in reports could be expanded a little bit more.
  • Does not support SSO or more than one Active Directory sync.
It is an excellent real-time monitoring tool, good for things like device uptime and resource utilization. You can monitor parameters such as ping, CPU and memory usage, available disk space, and also generate reports and graphs based on historic utilization to help plan for future growth. What PRTG is not intended for is use as an Intrusion Prevention System, it will only report to you on what activities that are occurring.
I am giving this a 6 simply because I have never had to contact support. The online documentation is adequate for most things, and the user-maintained knowledgebase is excellent. The few times I have run into issues that were not easily resolvable with intuitive UI, I was able to find the answers that I needed either in the PRTG-provided documentation, the knowledgebase, or with a quick online web search.
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May 16, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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PRTG is basically a network monitoring solution. It is being used by the whole organization and most of our clients too. When compared with other solutions like SolarWinds in terms of network monitoring, it is far better in many ways. It is budget friendly where you have unlimited licensing XL1 which is one of the best solutions for big enterprise solutions. When it comes to monitoring, auto-discovery of all the nodes, devices, networks using wmi or snmp easily can be done. GUI is easily understandable.
  • Best for small to big enterprises especially XL1 - unlimited licensing.
  • Auto-Discover of all the network devices, VMs in one shot and can easily monitor temperature, latency and such values with less efforts.
  • Customized dashboards for NOC, alerts which glimpse, API many other features are available.
  • Pricing model is very convincing for small to big business.
  • API which you can pull the data from PRTG of your whole network and you can integrate with SOC. This is the best in PRTG.
  • It has its own internal database and does daily auto-backups, just copy-paste is enough.
  • No need to worry about database.
PRTG is not restricted to one business, like you can do monitoring in Aviation, satellite division or in Medical Fields and even Electric substations. We do monitoring of temperature, latency, crc8 errors, monitor IOT devices, medical equipment. OID (object identifier) helps a lot in terms of monitoring any devices other [than] network devices. API are always available where you can easily pull the data.
PRTG support is only through mail, so sad part. We had a request for remote access to look into the issue but they always support only through mail and request for log files, snmpwalks, mibs but they never support remotely like in Webex or Zoom, etc. But its counterpart SolarWinds is very fast in support, jumps into the situations and takes remote access to try to solve and fix any bug issues.
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December 03, 2019
Eric Engardio | TrustRadius Reviewer
Score 8 out of 10
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We use PRTG Network Monitor as a central monitoring platform for our 4 corporate sites (including Amazon AWS) as well as all of our customer locations (around 10 sites) that are spread across the USA. It's our primary monitoring tool for our entire organization. It does SNMP monitoring well and it makes remote support (an essential part of our business model) of all of our sites possible will alerts that get sent to whoever needs to be notified when something happens.
  • Consistent, real-time alerts.
  • A decent repository of MIB's and OID's for quick auto-discovery.
  • User-friendly interface.
  • Its MIB library could be expanded by quite a lot, I have to spend a lot of time with device manufacturer support when I need to monitor something specific (fan speed, firmware version, etc).
  • It's really not that scaleable beyond 10,000 sensors.
Our organization is quickly outgrowing PRTG as an SNMP network monitoring tool. We have around 20 total sites we monitor and we're pushing over 16,000 sensors. For a small organization, it's really great and affordable. Once you grow beyond the 10,000 sensor mark, however, it starts to get very pricey and not very efficient.
PRTG, while limited in set-up functionality, does its job well. There is a definite learning curve to learn all of its quirks and some design choices could be improved but overall it's a solid monitoring platform. Once it's set up it's very "set it and forget it" which is really what you want from a monitoring tool.
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November 13, 2019
Shawn Gifford | TrustRadius Reviewer
Score 9 out of 10
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We use PRTG Network Monitor in the Infrastructure Department to monitor our network gear, as well as view Netflow information from switches. It also is used for out-of-band monitoring of externally-available applications and websites.
  • Great for inexpensive monitoring of devices
  • There is a lot of customization options available
  • Integrates with Netflow information for detailed views
  • Dashboards integrate with other APM's and NOC views as well
  • Could use abilities for synthetic transactions
  • GUI is simplistic
Great for an NPM software to supplement your existing APM solutions. It is very easy to implement and control. PRTG Network Monitor integrates well with ticketing and APM systems for detailed monitors. It also works very well as a pipe for your Netflow data from your switches for a comprehensive view of network flows.
Rare that I have needed support, which in itself is a great thing. When it is needed, the user community has ready answers to almost any question that can be asked. I have been able to answer 90-some percent of our questions and needs via this resource. The couple times support was needed, it was perfectly fine.
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April 16, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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We use PRTG to monitor our entire IT infrastructure, applications, and websites. It is a critical part of our operational strategy to monitor system availability and performance. We use it to pro-actively tell IT staff of a current problem or even a potential problem so we find out in most cases before customers report the problem. I would say the pro-active component is most valuable.
  • Being able to customize sensors for each server or application (what is being monitored)
  • The variety of hardware and software sensors to choose from is great.
  • The accuracy of the sensors. If PRTG is reporting a problem then that event is really happening.
  • We can choose the thresholds for each sensor. So for example what is a down state or warning state.
  • A lot of options regarding notifications - email, text, timeframes, normal business hours, weekend hours, etc.
  • Ability to see and report on sensor history and get uptime stats.
  • There is a reporting feature but the reports are not necessarily "pretty".
  • The learning curve isn't real steep but it can be a little difficult to configure and get things the way you want them. Definitely trial and error.
  • The automatic scan of a server includes a lot of sensors that are not really usable. And considering licensing is based on the number of sensors, it's easier to just pick the sensors you want to monitor. It would be nice if could create a template of sensors to track.
We are a small IT shop, but I could see if your environment is extremely complex with multiple sites and decentralized it would take some effort to configure everything correctly using PRTG Network Monitor. Even if your environment has 100+ servers but IT staff are centralized it's very realistic to configure everything correctly and get the notifications where you want them.
I have not had to contact support very often but when I do I found them to be easy to work with. Support is located in another country (at least last time contacted support) so we did have to contend with the timing of requests. This is primarily email-based requests, I have not tried to call them. Support and maintenance renewals are always easy to do every year.
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April 16, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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PRTG Network Monitor is being used by our organization to monitor the health of all of our servers as well as ISP's. It is also being used to monitor the health of all of our clients servers and ISP's. We also use it to provide reporting on server and netwok usage.
  • System Monitoring
  • Server Monitoring
  • Network Monitoring
  • UI can be confusing
  • Notifications can be difficult to set up
PRTG Network Monitor is well suited for larger organizations who need to consistently monitor the health of multiple servers and multiple ISP's. The custom ping checks are a good tool to allow efficient alerting when a system could possibly be offline or inaccessible. It is extremely well suited for MSP's or larger organizations that monitor multiple sites.
From what my engineers have told me, the customer service for PRTG Network Monitor is quick to respond and knowledgeable. We have had to utilize their help to perfect report and detailed monitoring.
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November 20, 2019
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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We use PRTG to monitor a fairly large, complex and multi-site network. Monitoring in the region of 4000 sensors over a few hundred servers, network devices, printers, CCTV, Wi-Fi APs, web hosts, etc.
The biggest problem we used to have was that we had several monitoring systems managed by different departments around the business. With the introduction of PRTG, we have been able to consolidate these systems into PRTG and manage it centrally.
PRTG gives us a really good visual overview of all the relevant things we need to monitor to meet customer SLA's and we find that with the help of the email alerts and a visual map on a large screen in the office, we can keep on top of any issues.
  • Visual overview of the whole network making it easy to spot any issues straightaway.
  • Email alerting that is fully customizable.
  • Proactive monitoring using hundreds of different types of sensors giving the ability to actively troubleshoot issues before customers are affected.
  • The probe service can be quite resource-intensive. This can cause false-positive readings from some sensors sometimes.
  • The software gets updated very regularly. Whilst this is usually a good thing to fix bugs etc, it does meantime downtime of the monitoring quite often while they are installed.
  • The ability to create Maps from Libraries. Very specific issue but a lot of people have been asking for it for years and it is still not available.
PRTG is well suited to any organization that needs to monitor devices and systems on their network. Compared to other products on the market, it is is easy to set up, manage and use on a day-to-day basis.
The only place where it would be less appropriate would possibly be an environment where multiple probes were required for geographic purposes and a probe device (ie, a PC) isn't available in each location. This is fairly unlikely, however, but would depend on the network infrastructure.
PRTG does everything we need it to do and more. Ease of use, ease of management and maintenance and clarity of monitoring of hundreds of different types of device and service gives this a large advantage over other products on the market that I have tried. I would definitely recommend it to anyone who needs a network monitoring product in their environment and even to people who don't know they need a solution yet!
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February 03, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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We use PRTG Network Monitor across our IT infrastructure to monitor uptime, availability, Windows service status, and various other relevant items. PRTG Network Monitor gives us the ability to tailor monitoring to the individual system and offers a lot of flexibility in configuration. It has a Maps feature that enabled us to design a custom four-display NOC that IT technicians can use to monitor infrastructure health at a glance. One great use case is for player kiosks on the casino game floor. With PRTG Network Monitor, we can get down to the kiosk and have it running long before guests encounter it, report it to staff, and it makes its way to IT for resolution. The same applies to other task-based machines and endpoints that are customer-facing. With configurable email alerts and a heads-up display, IT staff can be far more proactive in our ability to provide a best in class guest experience. This is critical because you only get one chance to make an excellent first impression.
  • Huge array of sensors to allow detailed monitoring of varied systems.
  • Extremely configurable and tuneable to meet custom environmental needs.
  • Active Directory/LDAP integration is rudimentary and needs improvement.
  • Easy to introduce a lot of network noise and load with default sensor recommendations - care is required to avoid causing load problems on endpoints.
  • We've found that PRTG Network Monitor is excellent for monitoring critical endpoints, VMware health, Microsoft Exchange, and other essential items of infrastructure. PRTG Network Monitor licensing is based on the number of sensors deployed, so it's wise not to accept all of the default recommendations. Spend some time thinking about what matters. For example, there's no need for a Ping sensor on a system where you are also monitoring service states - if the service is up, pinging it is unnecessary, and if the service is down. Still, the system is up; the fact that it responds to pings is not very useful. We've found that a good approach is to let PRTG Network Monitor recommend sensors and then remove those that are not relevant to our monitoring needs.
  • Paessler support is also excellent. They've been very responsive and worked with us to enhance the value of the product.
Every single time I've had an issue with the product - or even a question - the PRTG Network Monitor team answers quickly and works the problem. In almost every case, we've been able to resolve implementation questions or monitoring challenges in a short amount of time. In one case, we encountered a bug and PRTG Network Monitor support provided us with a custom build and worked with us to ensure the issue was entirely resolved. I can't stress how golden this is - I've had companies large and small drop the ball on critical support issues, and I always remember the companies that don't do that to their customers. It's evident to me that Paessler as a company has a customer focus in everything that they do. The software is actively developed and continually improving, which is also a plus.
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January 23, 2020
Anonymous | TrustRadius Reviewer
Score 6 out of 10
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Current use is within our infrastructure group. I am a networking engineer and am always looking for a better way to monitor net-flow, SLA and SNMP information. Current use has been net-flow traffic out of several of our locations where we have had bandwidth issues. We've been able to tell who the big users are, times, etc., basically what you get from net-flow. The benefit has been the graphical interface that PRTG presents the information.
  • The graphical interface has been excellent in determining bandwidth issues.
  • The ease of setup between Cisco equipment and the PRTG.
  • Setup itself was particularly easy, I believe I had everything up and running within 10 minutes.
  • Granular formatting would be nice. Though I can narrow down several layers, it doesn't allow me to get to the nitty-gritty.
  • Security accessing the interface needs to be better. Able to limit access via certain users.
  • Template changing.
Ease of implementation when you are needing a quick and dirty. I mentioned earlier I had it up and running within 10 minutes and was able to narrow down bandwidth usage at multiple locations. Though I could do this manually at each location, having a single window to view and compare the data made it easy to fix. Only con I really have is the lack of AD integration to create security roles in PRTG since we would like to leave this up as a first look window when issues occur.
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October 22, 2019
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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PRTG is a very useful monitoring tool, special for windows systems that are used for our internal infrastructure (also Unix Systems). You can use easy pre configured sensors or create your own sensor. In the beginning the creation of own sensor is a little bit tricky. You have to understand it first completely before you can create one. But the standard sensor cover already a lot. You can find a lot of useful things in the kb from paessler.
  • Easy to use
  • Very powerful sensors
  • Create custom sensors (SQL, Powershell etc.)
  • Good support from paessler
  • A lot of KB articles
  • In some points limitated (You cannot change a sensor, you have to delete them)
  • Create a SQL sensor is not that easy
  • You have to search in your system language (Example. In German RAM is called "Arbeitsspeicher" so when you search for RAM he will not find the sensor)
First you have to create a tree with all the servers and services. Here i would recommend to create a plan before, else you do this step twice. The thing that you have to decide a few things when you create a sensor and after this is not changeable. When you want to change this, you have to delete the sensor and create a new one.
I think every business can use PRTG because it's very powerful and easy to handle.
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October 17, 2019
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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PRTG is our primary monitoring application for our internal and external networks and servers. We use PTRG internally by our ITops and DevOps departments to improve reliability.
  • PTRG allows us the customization of alerts from very basic to very granular.
  • It's very simple to get PTRG up and running and you can use PTRG to monitor 100 endpoints free of charge.
  • PTRG is cheaper than most competitors.
  • The mobile app needs work. You're not able to add sensors from the mobile app.
  • I wish PTRG was cross-platform for those running Linux Servers.
  • Being able to geo-tag locations.
PTRG is great at monitoring your critical IT infrastructure. The alerts can go from basic to granular. The reporting is great during quarterly meetings with management. Being able to show management within 1-2 minutes how reliability has gone up with new equipment investment is a great selling point to PTRG and justifying your yearly IT budgeting to management.
If I could give PTRG an 11 I would. After we first deployed PTRG the reporting it provided has improved reliability and reduced costs.
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November 26, 2019
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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It is used mainly by the network team but is also known to be used by a certain server team, to monitor up/down status of various network devices as well as circuit utilization and other vital stats on the devices.
  • Monitor up/down status.
  • Provides historical and current data of utilization of circuits.
  • Has numerous sensors of different variables to monitor.
  • Would like to see a more intuitive user interface.
  • Provide backup configs where necessary.
  • Update MIBs for more compatibility.
If you are looking for a quick solution to deploy to pull vital stats via SNMP and monitor network and/or server devices, PRTG Network Monitor is very useful.
There isn't a number to call for support, so it's all done through email. Can be frustrating sometimes if you can't get someone on the phone right away.
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September 17, 2019
Dan Reynolds | TrustRadius Reviewer
Score 10 out of 10
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We are a small, mid-sized firm and many of the network monitoring systems are just too big, too complicated and too expensive to meet our needs. I wouldn't say our needs are simple or simplistic but we don't have a large IT department (1-me) to handle that. I guess you could say we have enterprise needs on a shoestring size firm! We need to monitor servers, switches, storage, essential services almost 7x24. Most of the employees work at least part time remotely and our systems have to be up to support that. It has become part of the business model. PRTG effectively monitors and alerts when things are wrong. It has been a crucial part of our infrastructure.
  • Very, very configurable. You can create all kinds of monitors for all kinds of things. Plus it has loads of suggestions out of the box. It can get complicated but monitoring is complicated. Pretty decent interface and good support - active community.
  • I really liked how easy it was to add alerts by SMS. So easy to setup.
  • I like their sizing models (for purchase). We're actually small enough that we are free. But it's not free as in stripped down - it's free because we don't use many "sensors" and don't honestly have the need.
  • Although I like their sizing model for pricing they do need an intermediate level at the lower end. The first jump in the pricing model is too big.
  • Because of the complexity of setting up sensors I do have some difficulty understanding what exactly I'm monitoring or what I could monitor. I figure it's there but I just don't have the time or motivation to figure it out. Not entirely sure how to solve that other than educating me...
I guess I would have to say for small environments like ours it's perfect and you can't complain about the price - FREE. I have also heard of lots of enterprise situations where it has performed well. As I mentioned before I think one area they miss out on is have a few more intermediate levels on the lower end. For example I have thought that perhaps I could implement more VMware monitoring functions with PRTG but the price of entry point is just too high for us. If there was an intermediate level there maybe it would be more attractive.
But even with that said I LOVE PRTG. It gives me a level of confidence that things are being "watched" that I hadn't had before. In a small firm with very limited staff that is very important.
Even though I have the free product - I have gotten good support when I've needed it. Honestly I haven't needed a lot of support but the few times I did it was readily accessible through their forum. Obviously with the free version you don't get direct support but still any support at all with free is like fantastic.
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June 15, 2019
Robert Paul | TrustRadius Reviewer
Score 9 out of 10
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PRTG Network Monitor is one of our primary monitoring applications for our network and servers. It is used internally by the IT department only since no one else needs to see the status of these systems. From a business standpoint, it allows us to monitor many systems all at once, with a quick overview, which saves us from having to receive alerts from multiple places or watch several different screens.
  • Monitoring: PRTG does more than just periodic pings to see if a system is up, it has all sorts of sensors to monitor CPU usage, memory, hard drive space, specific processes, &c. It's very granular and quite robust in its capabilities. But it isn't overwhelming, as you can set up which sensors you want or don't want.
  • Ease of Setup: PRTG can discover new systems, and automatically apply templates to their profile. This means, for example, a new server on the network will always get a CPU, RAM, Hard Disk, and Network sensor if you set it up that way. Even the default templates are pretty great, not a lot of extraneous sensors that clutter everything up.
  • Dashboard: One of the best things about PRTG is that all this information is in one place. The dashboard view shows everything in a color-coded way, so everything is green, no worries! Yellows and reds, they stand out. From there, you can drill down and find out which specific things are in alarm without necessarily having to log in to the system.
  • Alerts: PRTG also sends out e-mail alerts based on whatever parameters you configure. A hard drive is 90% full? Email the infrastructure team!
  • Historical Data: Because PRTG monitors all of these systems in real time, all the time, it maintains a database of historical performance data. You can check to see which servers need more resources, or even if it's just a specific time (e.g., development always runs a database query at 2:30 pm, and you can see what that does to the CPU). It's extremely helpful for analysis.
  • Horizontal Dashboard: The dashboard page is responsive, which is a good thing generally, but it works much better on a vertical monitor, especially if you have a lot of systems to monitor. If you have a horizontal layout, you have to scroll often to keep track of things (although the alerts do help). It would be nice to have an option to force a specific scale and layout.
  • Database: The database PRTG uses is an internal black box. It would be nice if it were something more standard, MySQL, Microsoft SQL, &c. That way it could be tied into other things more easily, or we could write our own SQL queries against it.
  • E-Mail: The internal SMTP server of the application is not always reliable. It took a lot of tweaking to get it to send alerts correctly.
PRTG is fantastic for a medium or large business with many servers, switches, firewalls, and other systems. Having all of these monitored in one space is a lifesaver, and it helps analyze where an outage might actually be ("13 servers are offline, and so is this switch right where those servers happen to be"). It can be pricey, depending on the model, but it's worth it for the efficiency and ease of use.

That said, a small business, especially one with one or two servers and a couple of switches, probably won't find it cost effective. There would be less value in that kind of small shop to monitor everything this way, and one of the free solutions out there would probably be fine.
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July 19, 2019
Jeffrey Thoenen | TrustRadius Reviewer
Score 9 out of 10
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We use PRTG Network Monitor for monitoring, alerting, and troubleshooting circuit utilization within our WAN and LAN environments.
  • Gives a graphical output of circuit utilization.
  • Gives a home screen that alerts to possible problem areas in our environment.
  • Gives a historical overview of utilization over various periods of time.
  • Allows the installation of applications to monitor the circuits.
  • Needs to have an easier way of adding devices to the application.
  • Have seen interface instance numbers change, which results in the renaming of the interface in the application.
PRTG helps to quickly identify circuit congestion proactively. It also helps to point you in the right direction after reports of internet slowness.
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August 14, 2019
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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PRTG was used to monitor small to medium environments. It is being used by a department to monitor segregated instances which we do not monitor in our main monitoring tool. It enables us to quickly and easily add devices to monitoring and receive email alerts for availability and performance issue.
  • Simple and Intuitive: PRTG is very easy to use and get into. Its interface is highly intuitive and allows you to very quickly set up credentials and add devices to monitoring.
  • Low customization effort required: immediately out of the box, PRTG can provide very good detail monitoring without having to customize or add packages or plugins. It can automatically discover and model many types of device and monitor that device in great details without much tinkering.
  • The vendor provides 100 free sensors which make it very easy for you to start using the product without requiring a license and get a very good understanding of the tool before making a purchase decision. The tool allows you to continue to use it for free permanently for the first 100 sensors.
  • If you already have a bigger and more powerful tool, PRTG can be very good as a secondary monitoring tool which some times can help you troubleshoot, validate, and compare with your main tool.
  • Windows Only: PRTG does not support any other platform. Personally, I do not like tools that run on Windows because Windows requires a frequent update, which means downtime. You want your monitoring tool to be as highly available and low maintenance as possible. That and you also require a server license and Windows consume more hardware resource than other platforms. PRTG needs to add support for Linux.
  • Limited ability to do things in bulk. There is no way I know of to mass onboard devices or to mass edit devices. So you will by modifying 1 device at a time. For instance, it would be useful to modify the name or company of 200 devices in one shot.
  • Somewhat weak widgets and dashboard. If you put a lot of effort into it, you can probably come out with a very useful dashboard to keep an eye on key systems/devices. However, some widgets can look nice at first but they are not so useful or easy to understand. Again, it can be done, but a lot of effort is needed to get it right.
  • White interface only. This might not seem like a big deal, but if you have people who use the tool all the time to keep an eye on the system, it can strain your eyes. Need a dark theme.
If you want to setup a tool to quickly monitor a group of device or do troubleshoot/validate then PRTG is a very suitable tool as you can get setup and going very very quickly.

If you have a smaller environment, PRTG is a very suitable tool as it is easy to use and low cost.
I have not had any experience with their support so I am not able to give a high or low rating.
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September 27, 2019
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Verified User
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I use PRTG to monitor all infrastructure equipment and servers in our environment. Previously I had multiple products to monitor specific types of systems. I was able to combine these systems into one by implementing PRTG. I have much more flexibility now by using the PRTG mobile app. I can acknowledge alerts when not in the office and check the performance of different sensors.
  • PRTG's mobile app is great for me. Previously I would need to be at my computer to acknowledge or pause an alert. I am not able to do that from anywhere.
  • I am able to very easily purchase new licenses or renew my licenses through PRTG's website without needing to get a sales pitch. The website also offers upfront pricing. You can see right away what licenses will cost you.
  • PRTG's user interface is very intuitive. I am able to even create dashboards to show non-technical admins the current health of our environment. Showing an administrator a red gauge easily gets the point across that something is wrong.
  • I moved to PRTG from SolarWinds Network Performance Monitor. I was able to save a great deal of money moving to PRTG while still gaining functionality and ease of use.
  • I wish the mobile app would allow me to add sensors and devices. I am only able to manage existing sensors.
  • Moving from Solarwinds I lost the ability to backup switch configurations. This is the only feature I miss and causes me to utilize other methods.
PRTG is very easy to get up and running. In less than an hour, I had a fully functioning monitor. PRTG is very scalable and works for small to very large environments through simple licensing and the availability of remote sensors. I am able to set up automatic discovery jobs which can scan networks and automatically add newly detected systems based on a template.
PRTG is such a solid and easy product I have actually never needed to work with support in the 8 years I have had it.
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August 14, 2019
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We are a very small I.T. department so we're stretched thin on a good day. PRTG saves us significant time and trouble through its monitoring capabilities. We currently use PRTG to monitor all our I.T. systems, minus a couple SaaS applications. This allows us to generally stay one step ahead of our users, so when they come in to inform us of a paper jam we can inform them we are already working on it. It also gives us insights into how our systems are performing.
  • General monitoring.
  • Real-time operations map/dashboard.
  • Network traffic monitoring.
  • Weak with monitoring SaaS applications.
  • Print monitoring could be better.
  • Maps need an interface update.
PRTG is great for our small team, it provides the higher-level insights we need. We do not need much depth at this point, so we disable those sensors. Having a couple maps up on a screen in our office is also great eye-candy for our users when they walk in, it always impresses the head of our institution.

Getting more in-depth monitoring and general analytics will require significantly more work. Sensors will need to be adjusted and added, and there are no pre-built maps of any kind. It just seems to lack some serious built-in "power tools."
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April 20, 2019
Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
PRTG is an excellent tool for monitoring bandwidth utilization in our organization. It gives us complete real-time data on bandwidth utilization of all our external and internal connections.
  • Bandwidth utilization.
  • Historic data of circuit health.
  • Monitors device health.
  • Addition of new Sensors to accommodate new networking vendors.
  • Support of Google Maps for geographical mapping.
  • Support of new APIs on the PRTG.
PRTG is well suited for real-time bandwidth utilization. You can also view traffic based on specific segmentation and VLANs. PRTG, however, is less robust when it comes to SNMP monitoring of devices. Device hardware details and monitoring can be improved. It does provide sensors to monitor Virtual machines and their health. It is great if only bandwidth, CPU load, disk space, and memory need to be monitored.
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January 15, 2019
Graham Murison | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Paessler's PRTG Network Monitor IT operation monitoring. This is used throughout the organization.

We needed a more robust monitoring tool that was capable of delivering more in-depth monitoring of our network devices and other end-user nodes as needed. We had previously set up SNMP on most devices, but the previous free tool had limited reporting.

I was also looking for per-interface traffic stats on my Cisco inventory.
  • Setup was easy.
  • Adding devices/sensor is so easy.
  • Support is great.
  • Cost is reasonable.
  • Updates are automatic.
  • A more built-in dashboard would be nice.
  • Licensing can be tricky since it is not device based. Currently, each sensor (IE interface) counts as a sensor license
We are using PRTG to monitor our NetApp storage device and Cisco switch network activity. It also has uptime and ping sensors to help notify us when network nodes are down or unavailable i.e. we are using it to monitor our information displays (tv's) to make sure we are notified when they go down. All monitoring is done using SNMP.
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February 23, 2019
Ricardo Melo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use PRTG to monitor the performance, availability, and latency of the links used by our customers. We generate reports that are used to be able to identify problems in these [links] and correct eventual declines in performance and availability.
  • Generate reports
  • Monitor network assets.
  • View real-time link performance
  • Improved web browser access performance
  • Generation of reports in pdf
  • More intuitive interface
PRTG is useful in a scenario where it is necessary to have data regarding network assets and data circuits (performance, processing, availability) in order to generate reports and be aware of any possible problems that are occurring.
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January 29, 2019
Jason Shaw | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We utilize PRTG for the internal monitoring of all network infrastructure including firewalls, switches, servers, and IP phones. PRTG is a one-stop shop for our monitoring and alerting needs as a small business with limited infrastructure.
  • PRTG is extremely useful in reporting the basics.
  • Simple interface.
  • A number of sensors available to monitor.
  • It can be overwhelming for the first-time user. I would like to see additional basic setup features.
PRTG works great for monitoring/alerting on events inside your corporate network. I find it limited when troubleshooting IP phone issues but that is not really our focus.
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Feature Scorecard Summary

Automated network device discovery (39)
Network monitoring (42)
Baseline threshold calculation (37)
Alerts (43)
Network capacity planning (29)
Packet capture analysis (21)
Network mapping (28)
Customizable reports (37)
Wireless infrastructure monitoring (28)
Hardware health monitoring (41)

What is PRTG?

PRTG Network Monitor is the flagship offering from German software company Paessler, for monitoring local and wide area networks (LANs & WANs), servers, websites, apps, and more. It also includes free VoIP monitoring software.

PRTG Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
PRTG 5001,750perpetual license
PRTG 1,0003,200perpetual license
PRTG 2,5006,500perpetual license
PRTG 5,00011,500perpetual license
PRTG XL 115,500perpetual license
PRTG EnterpriseCustom Pricingsubscription license

PRTG Technical Details

Deployment Types:On-premise
Operating Systems: Windows
Mobile Application:No

Frequently Asked Questions

What is PRTG?

PRTG Network Monitor is the flagship offering from German software company Paessler, for monitoring local and wide area networks (LANs & WANs), servers, websites, apps, and more.

What is PRTG's best feature?

Reviewers rate Network monitoring highest, with a score of 9.4.

Who uses PRTG?

The most common users of PRTG are Mid-size Companies from the Information Technology & Services industry.