SolarWinds Experience
October 08, 2019
SolarWinds Experience
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with SolarWinds Network Configuration Manager
As an ISP, we use SolarWinds to monitor links to our commercial accounts to ensure good service and to catch any service degradation. We also try and use the reporting tools provided but they have been inaccurate for some time, and just today I was told by their engineering team that our reports are inaccurate because their tools have a lot of known bugs and the issue cannot be fixed.
- Pings IPS
- Records when links go down
- Custom node properties so you can create your own due to the serious lack of premade ones by SolarWinds
- Their Support team is slow and usually tries to close a case multiple times before actually looking into it.
- The system can be given well beyond recommended resources and still crashes constantly and needs services restarted. Support is never able to find a cause
- It's one of the more expensive solutions out there and I feel you do not get your money worth.
- They have a legacy report builder that runs on the main polling server as well as a built-in report builder as part of the interface. Both builders can do things the other cannot so you cannot live in one environment and as it turns out the reports give false numbers which can lead you to mislead clients.
- None in my experience.
We have SolarWinds because it's what was here before I started. It is not good compared to competitors.
SolarWinds Network Configuration Manager Support
| Pros | Cons |
|---|---|
None | Slow Resolution Poor followup Less knowledgeable Problems left unsolved Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
Yes - This is our primary monitoring tool and it constantly has issues so we're forced to pay for support. Non-paid support is not available.
Yes - Issue was never resolved.
I have opened many many cases with their support team and I don't think a single one has not given me a headache dealing with their awful support team.