Soluno Review
March 09, 2022
Soluno Review
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with Soluno
Soluno is a cloud-based legal accounting product that is a full accounting system with complete financial reports along with the time/billing and trust accounting solution for law firms or any business that needs to track time, clients costs, and trust funds. Soluno allows me to offer controller services from anywhere.
- Soluno provides a comprehensive cloud based legal accounting solution.
- The billing module in Soluno allows for a one stop option for adjusting and previewing invoices before finalizing.
- Soluno is setup in such a manner that the interface is easy to follow for active data entry.
- Soluno has a great drag and drop feature to add documents to the accounts payable module.
- Soluno does not allow for multiple trust to general transfers in one transaction.
- In my opinion, Soluno is difficult to create/customize reports and billing templates.
- As Soluno has grown, I feel their support has gotten poor.
- From my experience, Soluno is glitchy at times and appears to be an ongoing project which has farther to go to meet the needs of larger law firms.
- Soluno works best for firms that are not transaction heavy. It is not a product I would recommend to a busy real estate firm or any other type of law that is transaction heavy.
- Soluno does not allow for fee allocation until after a file is billed IE: you cannot split a fee between a responsible attorney and a working attorney at the time entry level.
- The training and support can use improvement.
- Needs to be easier to customize re: user security, billing templates, custom reports.
- Cloud-based
- Easy billing module
- Integrates well with Lawpay and Casepeer
- The cloud based option makes this solution available anywhere.
Do you think Soluno delivers good value for the price?
No
Are you happy with Soluno's feature set?
No
Did Soluno live up to sales and marketing promises?
No
Did implementation of Soluno go as expected?
No
Would you buy Soluno again?
No
Using Soluno
3 - Bookkeeping
3 - Bookkeepers
- Bank Reconciliations
- GST/HST filings
- Month end and year end processing
- Data entry
- Billing
Soluno Support
| Pros | Cons |
|---|---|
Problems get solved | Slow Resolution Poor followup Less knowledgeable Not kept informed Escalation required Difficult to get immediate help Slow Initial Response |
Not available
Yes - Constant issues with bank reconciliations not saving. Issue has been ongoing for over a year
In the beginning, for a couple of years after release, the support was exceptional. I feel, the Soluno support department has been worsening over the past year, with some support agents not knowing answers to questions and having to refer to other staff, often not returning answers for several hours or days.