Trusted Advisor
Updated December 05, 2017

Trusted Advisor

Kevin Blackburn | TrustRadius Reviewer
Score 9 out of 10
Vetted Review

Overall Satisfaction with Sovereign Systems

  • Sovereign Systems expertise in enterprise storage technologies and virtualization is unmatched by any vendor that I have worked with in the past.
  • Project management and the will to see projects through to the end is unmatched. We have been undergoing a large Epic implementation this year and Sovereign has assisted us every step of the way. They have even gone so far as to work along side vendors that are direct competitors to them to ensure the success of our project.
  • Sovereign Systems's engineers are extremely knowledgeable and competent. They do what it takes to get the job done and make sure that the job is done right while providing documentation of the work that they have done and making sure that we understand the technologies that we are implementing.
  • In the past when we have had issues and vendor support has been required, Sovereign Systems is quick to join in with helping us to get the issue resolved.
  • Sovereign is always pushing to be our "one stop shop" for everything that we may need. Our philosophy is to not have all of our eggs in one basket and to maintain relationships with multiple vendors. While one vendor may be capable of meeting all of our needs, we like to use the vendor that is the best fit for each individual need which is why we diversify the vendors that we use for each project use case.
Sovereign Systems is an indispensable partner in helping us to achieve goals. They help us to vet out solutions to our challenges and help us to wade through the details and choose the best technology to meet our needs. When it comes time to implement the solution that we have selected their implementation engineers always see things through to completion and make themselves available to answer questions and to assist if needed down the road.

Evaluating Sovereign Systems and Competitors

I think our evaluation was fairly simple and straighforward. Not sure I would change anything.

Sovereign Systems Implementation

Sovereign stood with us through the entire project. They were available even when not onsite to answer questions and to see this project through to completion.
Yes - Phase 1 roll out equipment at Prod Site
Phase 2 migrate SAN fabric to consolidate 4 DCX4s down to 2 DCX8510s directors; decommission DCX4s
Phase 3 roll out equipment at DR site; repurpose 2 of the DCX4s
Phase 4 implement Recoverpoint
Phase 5 DR testing/validation
Change management was a big part of the implementation and was well-handled - Sovereign Systems was not involved in any of the change management for our organization.
  • No major issues were encountered.

Sovereign Systems Training

I would not call it training, rather would call it knowledge transfer.

Relationship with Sovereign Systems

Sovereign Systems has always been easy to work with. The project managers are very responsive and always have been able to meet our needs, even in the case of last minute requests.
Sovereign account management has been on site every other week, or more, as needed throughout this project. They are committed to our organization's success.
Not applicable to my role in this project.
Not applicable to my role in this project.