Great Tool for Small and Midsize Enterprise IT Departments
May 03, 2021
Great Tool for Small and Midsize Enterprise IT Departments
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Spiceworks Help Desk
I implemented Spiceworks Help Desk 9 years ago at my previous employer. I had a team of 5 technicians and prior to me taking the leadership role there, they had no formal way of tracking help desk requests. It was very easy to implement and it had everything I needed to keep the team organized which ultimately improved on our SLA times. I left that organization 5 years ago and came to a new company that had no formal process in place either. I setup Spiceworks the first week I was here and we have used it ever since. We have run over 10,000 tickets through it so far.
- Creating Tickets from multiple sources
- Simple Reporting
- Free Remote Control
- Great Knowledgebase
- It does everything I need it to do and pretty well.
- Remote Control
- Reporting
- Ease of Use
- Knowledgebase
- Very positive. Our objective is to trim our SLA times to meet the needs of our users.
- Spiceworks helps our users connect with the IT Team quickly and efficiently.
Spiceworks Help Desk is simple and easy to install. It takes very little skill to get it installed and working. There are no expensive components needed to run the software and virtually no maintenance.
Do you think Spiceworks Help Desk delivers good value for the price?
Yes
Are you happy with Spiceworks Help Desk's feature set?
Yes
Did Spiceworks Help Desk live up to sales and marketing promises?
Yes
Did implementation of Spiceworks Help Desk go as expected?
Yes
Would you buy Spiceworks Help Desk again?
Yes