Best free product available
July 01, 2022
Best free product available
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Spiceworks Help Desk
Primarily network discovery, inventory and help desk. We used the alerts system regularly until we replaced that functionality with a true network monitoring service. We used the help desk until we replaced it with SolarWinds Service Desk cloud. We mainly used inventory to track software usage as the fixed assets were already being monitored by our finance group.
- Easy implementation
- Free licensing for most critical features
- Does a good job of maintaining a free product
- Help desk is a bit underdeveloped
- Lack of flexibility prevents it from being a real monitoring solution
- Provided monitoring at a point where we did not have budget for a better solution
- Provided inventory at a point where we did not have budget for a better solution
- Provided network discovery at a point where we did not have budget for a better solution
- SolarWinds Service Desk (SSD)
In my opinion, we have a much richer experience with Solarwinds. It basically ramps up all the features of Spiceworks to the next level and enforces a proper ITIL framework into the process. Integration with Dameware is a much better experience than Spiceworks' connection to Teamviewer.
Do you think Spiceworks Help Desk delivers good value for the price?
Yes
Are you happy with Spiceworks Help Desk's feature set?
Yes
Did Spiceworks Help Desk live up to sales and marketing promises?
Yes
Did implementation of Spiceworks Help Desk go as expected?
Yes
Would you buy Spiceworks Help Desk again?
Yes