Reviews (1-25 of 65)
- Inventory Tracking, its automated scanners can take stock of so much
- Price, it's F R E E, free!
- Adoption is super simple, it's easy for admins and users to learn how to use it.
- Reporting is robust and very easy to use.
- The user portal is a great tool for end-users.
- Has a hosted cloud or on-premise option to accommodate all your needs.
- Add-ons are there, but it can be difficult to find ones that work with your version and for your use-case.
- Task timers are missing. The ability to track time logged on a ticket without having to enter it arbitrarily after the fact would be great but is sadly lacking.
- Identify workstations with running various operating systems on your network.
- Identify workstations running various anti-virus programs on your network.
- Identify workstations and servers running low on storage capacity.
- Provide dashboards to easily view the current state of your network.
- Spiceworks uses a lot of system resources and does need room for improvement in this area on Windows systems. Sometimes it can hang and a system reboot will clear up the issue.
- Spiceworks should be able to be installed on non-Windows systems such as Linux, Apple MAC OS, or other flavors of unix. So it should have a Linux install available for servers running this OS.
- Running Spiceworks on a workstation along with other programs is not recommended. I would advise installing it on a dedicated server.
- Understand vulnerability on our network devices
- Patch level of Windows OS
- asset management like licenses, computers, monitors,...
- OS patch level and 0-day checks
- small to big business
It addresses our need to maintain software and hardware inventories, as well as deal with any of our help desk ticketing. We have, in the past used it in order to ensure that products and services are currently online. The other thing that it addresses is our ability to put any questions out to their community and have valuable feedback provided by community members.
- Each ticket has a timestamp of when it was received, making it easy to see our response times.
- Spiceworks displays live data on how fast we respond and how long it takes us to close requests.
- Recipients added to distribution as CCs do not always get the emails from Spiceworks.
- Spiceworks does not allow us to break up a conversation.
- Free version works brilliantly
- Ease of customization for easy adoption
- Web interface makes it easy for multiple users to work concurrently
- Reports are easy to prepare/customize to gather KPI
- Agents can be intrusive
- Limited installation option is missing e.g. if we only want to use one feature, instead of all
- On-premise version constantly wants to go to the web for dashboard
- Changing a password is quite cumbersome
I found the agents to be limited and produce false positives and alerts for features that I have not enabled.
Overall, it works well and did I mention the cost is zero?
- I love the help desk portion of the software, it works to streamline our department to not step on each other's toes and we know what is being done at all times.
- Hardware inventory is really nice, it scans regularly and updates what we have in the environment. Keeping us aware of changes.
- The software inventory is great as it scans regularly and updates us on what changes and what has been updated and installed.
- The community is great. If I need help, I ask a question and usually get an actionable response quickly.
- Upgrades could go smoother. I have bombed out the install at least twice in the 10+ years I have been using it.
- The customization of the helpdesk backend is great but sometimes it leaves you unsure of what to do and how to script things.
- Extracting data from the DB that it keeps for feedback to management on performance is limited.
- Simple to use.
- Scans network on its own.
- Has the ability to group.
- Can arrange dashboard for your needs.
- Simple ticketing system.
- It's unable to notify if network goes down as it is on your network.
- Doesn't have tons of bells and whistles, but that's because its free.
- It is super duper easy to use.
- It is extremely easy to implement.
- Best ways for handling tickets.
- It's could version needs some improvement.
- The email notifications do not have that much unwanted stuff.
fulfills all the requirements of our company. It is 100% recommended to other
- Creating a ticket and assigning a tech in Outlook was simple to use.
- Ticket management for each tech was easy to use.
- Inventory management was well paid out and easy to access.
- Upgrade the ticket search feature so it doesn't feel like tickets are so clustered together when doing a search.
- Improve upon features for the tech. Maybe an antivirus or online status of computers on the main page.
- A feature to record time would help improve tickets being worked on.
- Network Monitor was good. It did your basic stuff like CPU utilization, memory stuff, etc.
- Also, the fact you can use it on most operating systems of today that was plus.
- Dashboard was easy to get around with.
- Alert thresholds
- Email alerts
- Very easy to use and enter a support request
- Email functionality allows quick updates to users of status/updates to support requests
- Allows IT team to triage and assign out tickets very quickly
- As a user, I would like to have a login where I can track my specific requests in one place
- We currently have a link that we access to enter our requests-it would be cool if we could initiate via email plugin
- Price: it is free.
- Ease of installation: all components (web server, database) are included in a single package. The entire ticketing system can be configured in 5 minutes.
- Email integration: we can submit tickets, add time, comments, and close over the email.
- Performance issues. With tens of thousands of tickets and thousands of devices in the Spiceworks database, reports can be very sluggish. Throwing more hardware resources does not help.
- Customization is limited. We use a custom script to control our ticket assignment, as rules inside Spiceworks are not adequate. Spiceworks implementation of Apache does not work well with configuration changes. The database server used is SQLite, which is quite limited -- working with the database directly is not advisable.
- Support and documentation are what can be expected from the ad-supported product. Most of the time forums are the best place to find answers.
- Help desk trouble ticket system, which is great for tracking the status of issues within your organization. It allows users the ability to submit help requests themselves, and it allows teams to update and track the tickets.
- Inventory tracking of all your equipment with lots of details about each piece of equipment, like the patch level of computers and the location for equipment or the last time it was serviced or updated.
- Spiceworks is free!! You can't beat a free solution, and the community behind Spiceworks is huge. Their forums are filled with fellow IT pros willing to help each other out if you submit a question.
- Spiceworks is pretty flexible in the inventory tracking area but it would be nice to be able to create multiple custom fields because sometimes I need more than one customizable field.
- Spiceworks offers apps for managing things from your phone, but it's a very text-heavy app. It would be nice for it to be a little more graphical for some of the lower-end users out there.
- Spiceworks offers 2 different apps, one for their forums and accessing the Spiceworks community, and another for the help desk features. It would be nice to have them combined into one app.
- Help Desk Ticketing software. For a small company to keep track of all their issues.
- You can choose between cloud or on premis.
- You can use the dashboard and reporting to get metrics to justify your IT spend!
- No cost solution. Doesn't add to your budget.
- Inventory. The network scan really slows down your network. It's very intensive. Do this off hours.
- Network Monitor also slows down your network. Do this only if you need it. There's another solution Panopta that has a very light weight solution for low cost per machine.
- Actively monitors all of the devices on your network.
- Excellent for software inventory
- Outstanding for hardware inventory
- Price. For the low, low cost of zero you get an amazing quality tool
- 3rd party integration
- Scans are very slow.
- Huge learning curve
- 3rd party integration is not really well documented, meaning that it can take a while to find what you need to set something new up.
Spiceworks Help Desk Scorecard Summary
Feature Scorecard Summary
About Spiceworks Help Desk
Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based permissions and notifications allow tasks to be allocated across team members. If the user wishes to host Spiceworks apps and tools locally, then they are free. For cloud-based service, Spiceworks bills $12 per IT user per month, or $10 monthly per user if paid annually.
Spiceworks was founded in 2006 and is headquartered in Austin, Texas, also with a European headquarters in London (since 2012), and was backed by multiple investors, notably Goldman Sachs. In 2019 Spiceworks was acquired by Ziff Davis, a division of J2 Global. It is now a J2 Global company, operating under the name Spiceworks Ziff Davis.
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Spiceworks Help Desk Technical Details