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April 01, 2020
My company uses Spiceworks to track our IT inventory and help desk tickets along with the projects we have going in our department. We selected it because it has a broader community than our previous solution and offered better adoption and ease of use for our technicians.
- Inventory Tracking, its automated scanners can take stock of so much
- Price, it's F R E E, free!
- Adoption is super simple, it's easy for admins and users to learn how to use it.
- Reporting is robust and very easy to use.
- The user portal is a great tool for end-users.
- Has a hosted cloud or on-premise option to accommodate all your needs.
- Add-ons are there, but it can be difficult to find ones that work with your version and for your use-case.
- Task timers are missing. The ability to track time logged on a ticket without having to enter it arbitrarily after the fact would be great but is sadly lacking.
February 18, 2020
We used it exclusively as a ticketing system to start with. As we have gone on and refined things we are slowly adding to it more and more. At the moment, the main use it still as a ticketing system, but we have recently added inventory information and started using the purchasing section of it. It is being used in the Department of Residence at the moment.
- The ticketing system is clean and efficient.
- So many metrics can be tracked.
- The addition of other components can make it a little clunky.
- The aesthetic is a bit busy, could be cleaner.
February 19, 2020
The IT Dept is using Spiceworks. It provides us with a great level of detail right down to the memory in a workstation or laptop. The tool provides us with all the information we need to make informed decisions about hardware and software on any of our devices.
- Excel Inventory Reports
- Reports with Hardware details
- Inventory report interface for creation
- Scheduling could be more enhanced for automatic e-mails.
October 04, 2019
I use it to scan our entire network infrastructure. I use it primarily as a tool to inform me of our security posture. It identified gaps such as workstations without antivirus installed and even how many workstations running a particular operating system is on our network. This tool is very cost efficient (free to be exact) that a security practitioner can use to perform risk analysis. I highly recommend this for security administrators who have a limited budget but still need an effective tool to help in identifying security vulnerabilities on their network.
- Identify workstations with running various operating systems on your network.
- Identify workstations running various anti-virus programs on your network.
- Identify workstations and servers running low on storage capacity.
- Provide dashboards to easily view the current state of your network.
- Spiceworks uses a lot of system resources and does need room for improvement in this area on Windows systems. Sometimes it can hang and a system reboot will clear up the issue.
- Spiceworks should be able to be installed on non-Windows systems such as Linux, Apple MAC OS, or other flavors of unix. So it should have a Linux install available for servers running this OS.
- Running Spiceworks on a workstation along with other programs is not recommended. I would advise installing it on a dedicated server.
We are mostly using Spiceworks to complete auditing and reporting across our network. IT automatically inventories all of our devices and lets us see at a glance the key metrics and measurements that we need to know. We can also put specific notes regarding each device to help us to keep track of things such as hardware faults/fixes/upgrades. We have over 250 devices and counting so it is critical we keep track of these types of things in a central location.
- Inventory.
- Reporting.
- Application deployment.
- Windows updates.
December 10, 2019
Spiceworks has been used to assess our domain network of the whole organization. With its free license up to 100 devices has been useful to:
- Understand vulnerability on our network devices
- Patch level of Windows OS
- Understand vulnerability on our network devices
- Patch level of Windows OS
- Simple web interface.
- 0-day checks.
- A lot of "premade script."
- Better management of scan exclusions.
- Implement a more modern interface.
We are using Spiceworks for IT helpdesk ticket submission, reporting, and as a knowledge base repository. We are also using it to track purchases. It is used solely in IT as a way to keep IT issues at the forefront and as a way for users to keep in constant contact with the ticket owner.
- A great way to track communication on IT tickets between the owner and the user.
- Ease of use.
- Reporting.
- Better integration with SSO.
- Integration with MFA.
We use the help desk and inventory applications.
- The help desk allows us to have a ticketing system without breaking the bank.
- Collaborations with a huge number of vendors.
- Syncing online help desk with on-site.
We use Spiceworks in a variety of ways.
It addresses our need to maintain software and hardware inventories, as well as deal with any of our help desk ticketing. We have, in the past used it in order to ensure that products and services are currently online. The other thing that it addresses is our ability to put any questions out to their community and have valuable feedback provided by community members.
It addresses our need to maintain software and hardware inventories, as well as deal with any of our help desk ticketing. We have, in the past used it in order to ensure that products and services are currently online. The other thing that it addresses is our ability to put any questions out to their community and have valuable feedback provided by community members.
- Strong Community Support.
- Easy integration.
- Less unrelated advertising.
- More articles.
Well, we used it for monitoring device switches. We were in the process of looking around for something to use. This free version was a good start. The problem we had was just finding something to do what we wanted since our network is pretty large.
- Network Monitor was good. It did your basic stuff like CPU utilization, memory stuff, etc.
- Also, the fact you can use it on most operating systems of today that was plus.
- Dashboard was easy to get around with.
- Alert thresholds
- Email alerts
Spiceworks is being used to manage our general mailbox for our service team. Our mail program did not keep replies with the incoming messages, and messages could be deleted from our inbox and not be able to recover them.
- Each ticket has a timestamp of when it was received, making it easy to see our response times.
- Spiceworks displays live data on how fast we respond and how long it takes us to close requests.
- Recipients added to distribution as CCs do not always get the emails from Spiceworks.
- Spiceworks does not allow us to break up a conversation.
We use this for both maintenance and IT for their free cloud ticketing system (on.spiceworks.com) in order to keep things organized. I also use it for asset tracking and am a member of their online community. This has been a blessing for us, as all of it is free. The community is also very knowledgeable, being able to help me with various problems I run into. Also, I am a member of what they call SpiceCorps, which is a local group of IT people who meet up periodically, just be social, share knowledge, and general friendship.
- Ticketing.
- Community.
- The search function is lacking.
January 22, 2020
We use Spiceworks as our help desk ticketing system and as a resource for learning and troubleshooting issues. The help desk ticketing tool is very useful and cost effective, it is free! The Spiceworks community has been great, there are a lot of technical professionals and the wealth of experience is tremendous.
- Help desk
- Inventory
- Slightly more moderating of material
- Less marketing from vendors
December 12, 2019
We use Spiceworks as a help desk/ticketing system for tracking problems, questions and feature requests throughout our entire organization. We have a few users that manage the ticketing system (myself included) and we encourage everyone at our company to submit all IT related concerns through Spiceworks. It helps us to address anything from a question on system usage to requests for new hardware, or software troubleshooting as well. It also gives us the opportunity to track these requests and see what issues are trending, and time spent on certain issues as well.
- It's easy to set up
- It is very user friendly
- Reporting is a bit difficult to figure out at first
- Categorizing for trends can be a bit daunting/excessive if it isn't used properly
December 05, 2019
I use Spiceworks to help get answers on questions that I cannot seem to find answers for elsewhere. Spiceheads get together and help each other out and it is a wonderful thing. There is so much knowledge between the users that it is priceless. I use it here in the IT department.
- Helps answer questions you may have a hard time finding.
- Helps with training and education.
- Has software that you can use to help in IT.
- I can't think of any.
July 24, 2019
We use Spiceworks to manage all IT support requests for our team. Since we recently expanded our team and users are across the entire United States, we needed a better solution to manage these requests. Previously users would text, email, AND call for assistance which did not allow for easy tracking of requests for the IT team.
- Very easy to use and enter a support request
- Email functionality allows quick updates to users of status/updates to support requests
- Allows IT team to triage and assign out tickets very quickly
- As a user, I would like to have a login where I can track my specific requests in one place
- We currently have a link that we access to enter our requests-it would be cool if we could initiate via email plugin
We use Spiceworks to manage help desk tickets and prepare KPI reports on the type of issues faced by our internal users as well as the time it takes to resolve and the notes on the resolution. We also link KB articles where relevant. In addition, we also use Spiceworks to manage Contact Us tickets we receive from our website and combined with ticket rules, assign them automatically depending on the issue subject and category
- Free version works brilliantly
- Ease of customization for easy adoption
- Web interface makes it easy for multiple users to work concurrently
- Reports are easy to prepare/customize to gather KPI
- Agents can be intrusive
- Limited installation option is missing e.g. if we only want to use one feature, instead of all
- On-premise version constantly wants to go to the web for dashboard
- Changing a password is quite cumbersome
October 22, 2019
WE have been using Spiceworks in our environment for about a decade to inventory hardware and software. We also rely heavily on the Helpdesk for internal users to open tickets for help with IT needs. This has been a great software to use in this way for multiple reasons. It has been great with getting more people in the IT department to be able to assign tickets and leave notes and other things that email just doesn't do.
- I love the help desk portion of the software, it works to streamline our department to not step on each other's toes and we know what is being done at all times.
- Hardware inventory is really nice, it scans regularly and updates what we have in the environment. Keeping us aware of changes.
- The software inventory is great as it scans regularly and updates us on what changes and what has been updated and installed.
- The community is great. If I need help, I ask a question and usually get an actionable response quickly.
- Upgrades could go smoother. I have bombed out the install at least twice in the 10+ years I have been using it.
- The customization of the helpdesk backend is great but sometimes it leaves you unsure of what to do and how to script things.
- Extracting data from the DB that it keeps for feedback to management on performance is limited.
Spiceworks is being used as an inventory management system for us. We use it to both track our count of devices and if devices are online. This has made life much easier with monitoring switches and servers without having to pay for a service. We have tried some paid services, but have found that this meets our needs currently. We also use this as our ticketing system since it pulls in all the inventory automatically.
- Free.
- Simple to use.
- Scans network on its own.
- Has the ability to group.
- Can arrange dashboard for your needs.
- Simple ticketing system.
- It's unable to notify if network goes down as it is on your network.
- Doesn't have tons of bells and whistles, but that's because its free.
July 15, 2019
I would say Spiceworks is very easy to set up. It is no doubt simple but most functional tool. It's clean, clear and polished interface is highly appreciable. It consists of incredibly amazing monitoring features. It is indeed incomparable free IT software with plenty of benefits. It works more than our expectations. It comprises of a variety of customization options with wonderful performance.
- It is super duper easy to use.
- It is extremely easy to implement.
- Best ways for handling tickets.
- It's could version needs some improvement.
- The email notifications do not have that much unwanted stuff.
April 10, 2019
Spiceworks was used as a help desk system, inventory management, as well as a knowledge base center. It helped us manage customer tickets as well as assign workflow for each tech. Techs were assigned a ticket, they commented on each ticket, and they provided documentation for that particular issue. We were able to discuss tech issues with other people using Spiceworks which helped us solve issues faster.
- Creating a ticket and assigning a tech in Outlook was simple to use.
- Ticket management for each tech was easy to use.
- Inventory management was well paid out and easy to access.
- Upgrade the ticket search feature so it doesn't feel like tickets are so clustered together when doing a search.
- Improve upon features for the tech. Maybe an antivirus or online status of computers on the main page.
- A feature to record time would help improve tickets being worked on.
June 20, 2019
We use Spiceworks (on premises, not the cloud version) as a ticketing system across our entire organization. One of our locations is also using Spiceworks Inventory to keep track of workstations, printers, and other devices. We have more than 10+ IT support techs, 1000+ users submitting tickets, and 10000+ supported devices (1 for 1 school district). Users submit tickets via email. IT support mostly uses the web interface; the mobile app is used less often. Management tracks time spent on tickets via reports. Nothing groundbreaking --a normal ticketing system in a mid-size organization.
- Price: it is free.
- Ease of installation: all components (web server, database) are included in a single package. The entire ticketing system can be configured in 5 minutes.
- Email integration: we can submit tickets, add time, comments, and close over the email.
- Performance issues. With tens of thousands of tickets and thousands of devices in the Spiceworks database, reports can be very sluggish. Throwing more hardware resources does not help.
- Customization is limited. We use a custom script to control our ticket assignment, as rules inside Spiceworks are not adequate. Spiceworks implementation of Apache does not work well with configuration changes. The database server used is SQLite, which is quite limited -- working with the database directly is not advisable.
- Support and documentation are what can be expected from the ad-supported product. Most of the time forums are the best place to find answers.
December 11, 2018
We use Spiceworks for two purposes: for its inventory tracking capabilities to keep track of all our our IT infrastructure, and also we heavily use the help desk feature across our whole organization, which allows us to manage and track support issues and their solutions all within one central place, and to easily recall past issues and their solutions.
- Help desk trouble ticket system, which is great for tracking the status of issues within your organization. It allows users the ability to submit help requests themselves, and it allows teams to update and track the tickets.
- Inventory tracking of all your equipment with lots of details about each piece of equipment, like the patch level of computers and the location for equipment or the last time it was serviced or updated.
- Spiceworks is free!! You can't beat a free solution, and the community behind Spiceworks is huge. Their forums are filled with fellow IT pros willing to help each other out if you submit a question.
- Spiceworks is pretty flexible in the inventory tracking area but it would be nice to be able to create multiple custom fields because sometimes I need more than one customizable field.
- Spiceworks offers apps for managing things from your phone, but it's a very text-heavy app. It would be nice for it to be a little more graphical for some of the lower-end users out there.
- Spiceworks offers 2 different apps, one for their forums and accessing the Spiceworks community, and another for the help desk features. It would be nice to have them combined into one app.
December 11, 2018
We use Spiceworks as our help desk ticketing solution. We tried it for Inventory and the scanning slows down the network. If you scan your network do it during off hours so not to impact your users. However the Help Desk ticket software is great as well as linking to the spiceworks.com site. Spiceworks.com has a great forum to get answers for your tech issues.
- Help Desk Ticketing software. For a small company to keep track of all their issues.
- You can choose between cloud or on premis.
- You can use the dashboard and reporting to get metrics to justify your IT spend!
- No cost solution. Doesn't add to your budget.
- Inventory. The network scan really slows down your network. It's very intensive. Do this off hours.
- Network Monitor also slows down your network. Do this only if you need it. There's another solution Panopta that has a very light weight solution for low cost per machine.
December 06, 2018
My organization encourages the use of open source software when it can be used to cut costs. We were testing multiple asin set management softwares, and I was asked to test Spiceworks as I had experience with it. I set up a virtual server, installed Spiceworks and began to test. Let me say from the start that scanning in all the devices it in my plans took an incredible amount of time, but now that they are scanned in, it is not that bad. Spiceworks is built and maintained by all of the "spiceheads" on the Spiceworks forums, and they are very proud of what they have built, as well they should be. This software, in my opinion, is second only to PDQInventory for asset management.
- Actively monitors all of the devices on your network.
- Excellent for software inventory
- Outstanding for hardware inventory
- Price. For the low, low cost of zero you get an amazing quality tool
- 3rd party integration
- Scans are very slow.
- Huge learning curve
- 3rd party integration is not really well documented, meaning that it can take a while to find what you need to set something new up.
Spiceworks Help Desk Scorecard Summary
Feature Scorecard Summary
What is Spiceworks Help Desk?
Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based permissions and notifications allow tasks to be allocated across team members. If the user wishes to host Spiceworks apps and tools locally, then they are free. For cloud-based service, Spiceworks bills $12 per IT user per month, or $10 monthly per user if paid annually.
Spiceworks was founded in 2006 and is headquartered in Austin, Texas, also with a European headquarters in London (since 2012), and was backed by multiple investors, notably Goldman Sachs. In 2019 Spiceworks was acquired by Ziff Davis, a division of J2 Global. It is now a J2 Global company, operating under the name Spiceworks Ziff Davis.
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| Operating Systems: | Unspecified |
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| Mobile Application: | No |