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Why its trusted - Splunk on-call.
December 06, 2022

Why its trusted - Splunk on-call.

Santhana Krishnan Janakiraman | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Splunk On-Call

Automate the incident responses, speed up resolutions, notify owners with an escalation matrix, and use resources like articles to help responders to resolve incidents faster. Select responders with the right expertise and provide information from similar incidents for more effective resolution. Reducing mean time to acknowledge and resolve incidents. Gain visibility into critical incidents and steps are taken to resolve them.
  • Notification
  • Reduce Mean time to acknowledge.
  • Automation.
  • Incident resolution.
  • Broader visibility on RCA.
  • Portal issues on browsers.
  • Endpoint troubleshooting.
  • Security vulnerabilities.
  • Automation
  • Documentation
  • RCA
  • Mean time to acknowledge.
  • Mean time to resolve.
  • Faster notification.
  • Escalation matrix.
Splunk is more intelligent, easy, and faster compared to other tools in the market. Easy to configure, and customization can be done easily. It's more user-friendly, and it adds more value when I mention about the navigation panel. Multi-level escalations and root cause analysis is done in an intelligent way. Troubleshooting is faster.

Do you think Splunk On-Call delivers good value for the price?

Yes

Are you happy with Splunk On-Call's feature set?

Yes

Did Splunk On-Call live up to sales and marketing promises?

Yes

Did implementation of Splunk On-Call go as expected?

Yes

Would you buy Splunk On-Call again?

Yes

I recommend Splunk on-call is more suited where there are high incident queues; multiple teams need to be involved in handling a P1 severity issue. Multiple levels of escalation are needed environment where automated action is required. I recommend the solution for large-scale & medium-scale business units. For small-scale business units, I see the functional value is less.