Filter Ratings and Reviews
Filter 175 vetted ScienceLogic SL1 reviews and ratings
Reviews (1-25 of 98)
October 25, 2019
ScienceLogic - Enterprise Considerations
ScienceLogic brings significant abilities to the table (and on their roadmap) which enable critical business operations (such as maintaining cisco.com health and availability) to track against our ServiceNow (CMDB) data and our ScienceLogic (IT Infrastructure Monitoring) deployment. We have replaced our legacy / homegrown system with ScienceLogic to enable our on-prem, private cloud and multi-cloud deployments (sometimes using all three) the ability to ensure health and availability.
We are looking to move to ScienceLogic's AIOps and data lakes to further simplify the transformation of our event-storms to meaningful business information.
We are looking to move to ScienceLogic's AIOps and data lakes to further simplify the transformation of our event-storms to meaningful business information.
- Deep monitoring across infrastructure components and with 8.12 across application layers
- Device discovery which builds infrastructure components
- ServiceNow Integration for CMDB driven device discovery as well as event-to-incident integration and automation
- Runbook Automation controlling notification as well as leading to remediation capabilities
- Event richness enabling detection of leading events which occur prior to a failure
- 12 introduces #multitenancy support which enables Enterprise with many Organizations to share (read-only) properties and performance data across Organizations without compromising credentials with inappropriate access. This is the first release of this feature and we are only now evaluating the well-communicated delivery against our requirements. This has been communicated as only being applicable via the new UI.
- Monitor thyself. We have found data gappiness issues which stem from incomprehensible / non-actionable system messages. The system is unable to communicate SIGTERM when used as a timeout (implying capacity issues) and SIGTERM when actually used as a fault (implying something non-actionable). The advisory services team is going to help, but this needs to be productized and shipped rather than be made available by customer success manager engagement. Things that SHOULD have results but do not should throw a under-collected event by the type of collection which is under reported. This should have a dynamic part of the event giving specific numbers not bland / generic statements that have to be interpreted. The platform team should immediately recognize the fault because the numbers are relevant. These events should be actionable, either referencing KB articles or some other specific remediation plan.
- Data collector load v. capacity planning in both a vertical (cpu, memory, disk) and horizontal (more collectors). The data collector specs are very stale. 4x24G is recommended for 1000 devices but customers frequently view that as individual devices, not the DCM trees found during discovery. Those tend to be my expect N (<= 1000) devices + M (which are barely understood records and which are typically treated as zero, when in fact these devices are what blow through the assumed 4x24G capacity spec). Need a horizontal-infra-scaling event as well as a vertical-capacity-limit event to be thrown when more collectors are needed.
- Actionable events. My end users barely understand the events. Referencing a KB article by URL might help users and admins in remediation. If you already understand the events they are obvious. If you don't, such as timeouts, having an article which helps people identify standard remediation steps will help close outages faster. Most events are contextual. Pointing users at that context will help.
August 24, 2019
Sciencelogic. Put your back into it!
Sciencelogic, and specifically EM7, is used by our company for enterprise network monitoring. It has been used as one of two primary alerting and monitoring systems. It solves two very specific needs in our organization. In particular, this product is valued for its configurability and customization, that allows it to accurately monitor external databases. This has allowed us high-quality monitoring of a key performance metric that we had struggled to monitor under other systems. It also allows for very fine granularity of graphical data, and high levels of customization for the "output" graphs, that make at a glance presentation of business-critical data possible.
- Graphing - Sciencelogic has highly configurable, high-quality graphs that make the display of mission-critical data very effective.
- Customization - With a few exceptions, nearly everything in the system can be changed, modified, added or deleted to create your ideal monitoring environment.
- "Power Packs" - The built-in packages provide a good level of out of the box functionality.
- Updates can be problematic. The system has been very stable for us over the years we've used it. With the notable exception of upgrades. It seems like every other one has caused an issue where I neede to call support.
- Ease of use. This software is not exactly user friendly in terms of the interface. Can be hard to navigate to desired feature/option. Powerful, but has definite room for improvement
- Slow update cycle with requested feature sets. The company makes beneficial upgrades, but pacing can be problematic in regards to a particular need. Bugs can be slow to fix as well.
December 28, 2019
Better monitoring with in Budget
We are currently using ScienceLogic SL1 for infra and network monitoring for one of our clients. It's been enabled for all IT environments of the client organization. It helped the client to forward alerts to SNOW and getting alerted to the minor and critical issues.
- Easy integration with SNOW
- Multi protocol / services monitoring
- Multiple power packs for different vendor devices
- Out-of-box reports are not useful; need paid support for any modification.
- Normal incident takes more time to resolve from SL1 support.
- Bugs left unaddressed
October 29, 2019
ScienceLogic in the enterprise
We are using ScienceLogic to tie events to our ticketing system. ScienceLogic allows us to set the priority of a specific issue that we then route to our ticketing system. If the priority is set high enough, we page the appropriate party to engage and work towards a resolution. If the issue resolves itself, the ticket will automatically close, but we still have a record of a potential issue that came up.
- ScienceLogic is very granular in how items are monitored.
- Powerpacks make it easy to monitor various systems with events predefined.
- ScienceLogic is a very flexible platform.
- The "legacy" interface is very confusing.
- The granularity of the platform comes with a whirlwind of tinkering under the hood to make the system perform properly.
- The very steep learning curve to get basic monitoring setup. However, once over this, the rest of the platform becomes easy to set up and maintain.
January 27, 2020
ScienceLogic is a Logical Choice
We use ScienceLogic as our proactive monitoring platform for our core infrastructure devices, including our VMs, as well as all the devices for our managed customers. The monitoring notification system allows us to notify the key stakeholders, by email of any potential issues before it becomes critical. The flexibility of ScienceLogic is allowing us to tailor the monitoring of each device differently.
- Versatile
- Integrated with our existing environment
- Customize
- Expensive
- No standard template
August 26, 2019
ScienceLogic is ScienceMagic!
The software is being used by the entire organization. We use it to monitor internal and customer hardware. We have nine different data centers, so it provides a bird's-eye view of the status of the devices on our network. Additionally, it allows us to detect a problem before it's a bigger problem
- The GUI is intuitive which is very important. If the navigation is too complicated, then efficiency and the overall experience is jeopardized.
- It provides an excellent dashboard feature. This allows us to zoom in on specific devices for reference, insights, or monitoring.
- It allows us to scale at our own pace by simply adding on power packs.
- We have over 34,000 devices in our system. So, sometimes running reports can be clunky or hit or miss.
- SNMP doesn't always classify discovered devices correctly.
- An export report to excel on the live events page would be nice.
August 23, 2019
Go with a different product, not worth the headache.
We use ScienceLogic as our ticketing system and to monitor devices in our customers' networks.
- Monitors devices
- Looks and feels like something from the early 90s. They promised an updated, sleeker system with better functions since version 8.0 and that was almost 2 years ago.
- Emailing from ticketing system doesn't work and never really has. And from what sales guys have said they don't even use it internally.
- With every update or version, the system seems to lose more function or it becomes something you have to pay for.
- Bulk edit halfway works, but not for anything that is useful.
October 24, 2019
SiLo prevents silo's
It is the core of our Atlas Integration Framework and Platform. It is used to discover, monitor and provide AIOps internally and for our government customers. It addressed various issues from visibility to analytics.
September 20, 2019
ScienceLogic - Thumbs Up
We use ScienceLogic mainly for our EM7 application.It has been used crossed the organization for issue and ticketing system. It's email and notification function works very well. We currently only use EM7, but we noticed Science Logic offer a wide range of products we can use for monitoring, scheduling, and much more. we will sure explore more options in the future.
- Immediate customer support response.
- Representatives are very knowledgeable and friendly
- Webex tech support is very helpful
- Offering some free on-demand trainings would be nice.
- Improve product's stability.
- Provide webinars for new products and their features.
August 06, 2019
In a world of shinny objects and hip new projects, ScienceLogic is a blast from the past.
Used to monitor servers, network, and application. It is mainly used by IT only. Application monitoring proved to be difficult, so most of that has been written in-house or leverages other monitoring tools and events are sent to ScienceLogic.
- The platform has been relatively stable. As far as I know no outages outside of upgrades.
- The platform has good out of the box support for common enterprise platforms like VMWare and Pure Storage.
- It provides a nice event viewer for a single page displaying all events happening in your environment.
- The point in time nature of the data points can be misleading. The data would be more valuable in some cases if the 5 minute polling interval was an average value of the previous 5 minutes, not point in time when the collection happens.
- Container and Kubernetes monitoring is poor. Granted we are a few months behind of upgrades, so haven't been able to try out the latest versions.
- Snippet development within the platform is terrible. There really needs to be a way to source snippets from Git repositories, so code can be versioned and tested outside of the platform.
- Testing snippets outside of the platform can be challenging. We would really like to have some mock test framework we could pull into our testing suite so unit testing complex snippets is easier.
It is being used across the whole organization for monitoring the network devices availability and performance. It is used to monitor the devices on various parameters and get the case logged automatically in case of some issue for the appropriate team to look into and get it fixed before the impact becomes huge. From packet drops on interfaces to availability of the device all are being very well taken care by the ScienceLogic.
- Monitor the large set of network devices very well.
- Gives a detailed analysis of system performance in terms of graphs which makes it easy to read and understand.
- Nice GUI to facilitate all the required options in the front without missing the deep dive options in case if someone wants to look into details.
- Placement of the options are in such a way that it is very convenient for the engineers to look into the information they are seeking.
- Taking the auto backup of the devices will be one feature I would like to see in it.
- Running the script on the devices feature will be very useful.
- Firing the command on set of devices will be an added advantage.
April 25, 2019
Not perfect, but a solid solution with a lot of future promise in a very challenging field of competitive solutions.
ScienceLogic is used both internally to monitor the organization's internal infrastructure and to provide managed services to our client base. We leverage it for all of our alerting, event management, incident automation, and performance analytics for service delivery KPI reporting and capacity management.
- It supports a wide range of technologies.
- It is a very extensible tool that can be used to develop custom solutions.
- In the field of Cisco Collaboration, ScienceLogic is not perfect, but has the best offering and support for supporting the core infrastructure and back-end systems (i.e. beyond CDR and call analysis reporting).
- They are responsive to feedback and try to fix problems when they are brought to their attention.
- They need to improve the service delivery experience. The professional services and implementation experience were not what we expected and left us with gaps that caused our deployment to be delayed.
- They sometimes send mixed signals about the support of products "out of the box," versus custom development and using ScienceLogic to build a solution. Out of the box solutions should follow best-practice and work "out of the box" without customization.
- Documentation is frequently not accurate and has caused operational issues.
- ScienceLogic frequently references solutions to problems in the form of Dashboards, or PowerPacks for example, that were developed internally or shared with them, but that they are not allowed to share...either share the knowledge with us or teach us how to solve the problem. Developers have resorted to private slack boards to accomplish what should possibly be occurring in the official support forums.
- Their SaaS offering has improved over the past 4-6 months but needs to mature -- it's currently more of a Platform as a Service, which does not really help with operations.
- They must streamline the basics so that they do not eat up all of my staff's time. We do not want to spend a lot of time tweaking out of the box event policies for official power packs that are fully supported.
April 25, 2019
Flexibility, performance, and capability. Ideal platform to do more than you expect from a single product.
As a managed services provider, we use ScienceLogic internally as well as in support of our customers for monitoring. We utilize it for availability and performance monitoring across all customers and internally. The data gathered is also used for sizing/re-sizing, application requirements planning, and continuous improvement cycles. We utilize the platform for automation for remediation and alerting/ticketing.
- Flexibility and coverage for the full spectrum of device types and use cases.
- Robust automation and event management interaction.
- Ability to write custom snippets for various actions/collections creates high customization ceiling for solving problems.
- HA/DR requires dedicated physical hardware to my knowledge.
April 24, 2019
SL1 - A no-brainer for a single view into infrastructure
ScienceLogic is being used for realtime monitoring of our infrastructure across the entire organization. It allows us to collect data from any number of agents, traps, or logs and aggregate them into a single place to streamline troubleshooting.
- Collector of All - This allows us to leverage multiple data sources and agents to collect as much information as possible
- Automation - We are able to create workflows and integrations with various other SaaS solutions as dictated by business need
- Scalability - We are able to deploy multiple clusters in different geographic regions, along with the ability to monitor thousands of devices at once.
- UX - The current UX feels slightly dated, and can lead to new-user confusion. Windows are also unable to be resized properly.
- Documentation - While there is an abundant amount of documentation, it takes a fair amount of time to locate the information needed.
April 24, 2019
EM7, better than the rest.
It is the core of the company. We use it to generate bills for bandwidth, get historical data on devices, generate alerts on the devices, and more. We really use every major function of the product in our daily workflow. Every department has a role within the company. Sales uses it to demo what we can do. Various teams can use it to see the status of the devices that they support.
- Out of the box the multi tenancy is great compared to other products in this space
- The dynamic app creations and aligning to devices is something not really seen anywhere else
- Ability to write reports in some commonly known code and methods helps speed development of new reports
- The support team can be at times tiring, repetitive and not answering a question directly.
- New features in the OLD GUI often introduced new OLD GUI bugs.
- Instance on building the NEW GUI and not correcting issues in the OLD GUI.
July 17, 2019
Outdated and Clunky
We currently use ScienceLogic in our NOC. We use it to monitor customer devices. We also use it as a ticket system.
- Collecting information through SNMP from the managed devices and reporting it back to the DB server.
- There are some really detailed hooks and runbook actions that can be configured to do a lot of different things.
- Their entire interface needs a drastic overhaul. Feels like software from the early 90s.
- The entire system could use a complete tear down and rebuild. Its extremely clunky and very difficult to use.
- Their ticket system needs to be torn down and rebuilt from scratch. Extremely difficult to use, no time tracking, outdated interface, etc.
June 19, 2019
ScienceLogic Review
ScienceLogic has been recommended by my organization for our various customers to monitor their heterogeneous IT infrastructure environments, with visibility into the business mapping.
- Monitoring of a heterogeneous environment.
- Discovery and service mapping.
- Event correlation.
- Event automation functionality could be built within ScienceLogic.
- Dashboard GUI.
- License Structure.
May 22, 2019
Data that fosters innovating user experience
It is used to monitor all infrastructure services and applications for both hosted and managed services.
- Easy integration
- Enterprise scalability
- Flexible
- User interface
- Reports
- Open source software app support
May 04, 2019
A highly flexible and scalable monitoring platform -- anything is possible (if you know what you're doing)
We use ScienceLogic in our managed services department to monitor our client's environments, covering networking, storage, and server technologies. The environment is multi-tenant. This means our monitoring tool must support the isolation of the individual clients, while still being able to handle unique requirements for each individual client. Due to the number of clients and components, ease of management and automation of the monitoring tool is also important.
- Flexible: it can be used to monitor anything, using its Dynamic App (DA) concept. DA's are the workers doing the actual collecting of data from the devices being monitored. The product comes with an extensive set of built-in DA's, but it is easy to develop your own, need be. DA's can use SNMP, custom Python code, REST/SOAP APIs, Powershell, WMI, Database queries, and others to fetch data.
- Easy to manage architecture: all updates and changes are done in the central interface and then automatically pushed to collectors. This is particularly important when dealing with complex environments with many collectors distributed across client networks.
- Open architecture: everything is customizable. The product has an open REST API which allows integration with other products. Dashboards and Reports can be built to suit most requirements for visualizing data. Run Book Automations allow for triggering automatic actions, both within ScienceLogic itself but also externally through scripting, rest, or database calls.
- Great support: Fast reacting and competent support teams in multiple timezones to aid with urgent support. There's a professional services teams which can aid when developing custom solutions and when our own expertise is no longer enough. Excellent Customer Satisfaction team for monthly followup meetings, making sure things are on track and new possibilities are identified and discussed.
- To get the full benefit of the product, you either need in-house expertise to do custom development, or be prepared to engage with ScienceLogic Professional Services for assistance.
- The current interface is a bit dated -- ScienceLogic is, however, working hard on releasing a new and improved version of it.
April 27, 2019
SL Review
We the company, recommend this product for our customers as the monitoring solution for various infrastructures and application monitoring. This product is placed as a monitoring solution for a couple of our customers.
- This product provides a good plug-in for integration.
- It has a good event management system for a mid-range company.
- Easy navigation and UI.
- Easy to setup and use.
- Infra and application discovery in this product is easy.
- Better integration with ITSM products. Currently, it's focused only on ServiceNow as we do for other market products.
- Duplication on devices can be looked into.
- Revisit collector server bugs/data collection design. EG. if the collector is down all servers marked to that collector are not switching to other collectors.
- Looking forward to cloud monitoring solutions.
April 26, 2019
Future forward with ScienceLogic
We prepare large managed services proposals for our clients in which we also propose monitoring and automation solutions. We have begun proposing ScienceLogic as a monitoring and automation tool and have successfully deployed ScienceLogic with a large CPG client which we plan to replicate in proposals to other clients.
- Infrastructure monitoring.
- Consolidation of data in one place.
- Good reporting.
- Good event correlation.
- Easy integration.
- Ease of use.
- Better out of box reporting.
- Business specific items.
- More application monitoring.
We use it across our entire organization to monitor customer systems. We're a managed hosting and colocation provider with 16 datacenters across the USA. If a system goes down, we're the first responders to react to the issues. Thus, any infrastructure we build for a customer that we onboard is tracked, monitored down to the application level, and acted upon. We also present the metrics out to our customers.
- SNMP data gathering.
- API/Program data gathering
- Statistics and presentations.
- Platform stability.
- Documentation, especially SciLo API documentation, when integrating into ScienceLogic.
- Diagnostic information is readily available.
I am a pre-sales solution architect and helping our customers to choose the right products and solution as part of TCS consulting with appropriate demo and capabilities presentation. At the moment, we have a couple of customers who are engaged and using the ScienceLogic product. Looking forward to seeing many more customers.
- Dashboards
- Integrations utilities
- Manager of the manager
- CMDB and common service data model
- Mobility and specifically towards mobile app launch
- UX
April 25, 2019
Integration Leaders
It is used across the whole organization in both Network and IT. Currently transitioning from a satellite network to ScienceLogic from Netcool. And we are now adding IT to ScienceLogic.
- Support
- Assistance with deployment and upgrades.
- Communication
- Communication surrounding systems (SyncServer to IS, for example) is being retired.
April 25, 2019
My ScienceLogic Review
Multi-tended customer and internal managed service provider monitoring. Used across the company by technology owners and developers. Addresses inventory and network monitoring system servicing to CDW and its clients.
- Dynamic Applications: Able to build custom applications which makes us more scalable.
- CMDB population: Automatic CI population of assets and attributes provides excellent inventory reporting and helps with billing.
- Dashboards: Excellent ways to build custom views of devices and graphs helps to get a good view of the health of a customer's system.
- Upgrades: Looking forward to the new Yum deployment.
- Interface management: I want to be able to disable/not discover certain interfaces. Filters by type, device class, ifDescr, org, etc. would be lovely.
ScienceLogic SL1 Scorecard Summary
About ScienceLogic SL1
SL1 enables companies to digitally transform by removing the difficulty of managing complex, distributed IT services. SL1 collects and analyzes millions of data points across IT to help make sense of it all. It automatically provides a complete inventory, tracks dynamic relationships between technologies, notifies about issues needing immediate attention, and enables corrective actions–all in real time.
With SL1 the user can:
- See everything across cloud and distributed architectures. Discover all IT components within enterprise–standard and unique–across physical, virtual, and cloud. Collect and store a variety of data in a clean and normalized data lake.
Contextualize data through relationship mapping, artificial intelligence (AI) and machine learning (ML) for actionable insights–understand relationships between infrastructure, applications, and business services. Use this context to gain insights.
- Act on data that is shared across technologies and IT ecosystem in real time. Apply multi-directional integrations to automate actions at cloud scale.
ScienceLogic SL1 Screenshots
ScienceLogic SL1 Videos (4)
Watch Boost Your ServiceNow Investment With Real-Time CMDB Accuracy
Watch ScienceLogic SL1: Bring Context to AIOps
ScienceLogic SL1 Downloadables
ScienceLogic SL1 Integrations
VMware NSX, Cisco HyperFlex, AppDynamics, New Relic, Dynatrace, FlexPod, Network -Cisco, Meraki, Juniper, F5, etc., Storage - Dell EMC, NetApp, Pure, HP/Nimble, etc., Cloud -AWS, Azure, Google, IBM, Aliyun, Openstack, etc., Applications -Microsoft, SAP, etc., Compute -VMWare, Microsoft Hyper-V, KVM, Linux, Unix, Converged -Nutanix, Unified Communications and video - Cisco, Polycom, Tandberg
ScienceLogic SL1 Competitors
Moogsoft, Dynatrace, LogicMonitor, Solarwinds, Broadcom CA, BMC, IBM, MicroFocus/HP, ServiceNow ITOM, Splunk ITOM, Zenoss
Pricing
- Does not have featureFree Trial Available?No
- Does not have featureFree or Freemium Version Available?No
- Has featurePremium Consulting/Integration Services Available?Yes
- Entry-level set up fee?Required
| Edition | Pricing Details | Terms |
|---|---|---|
| SL1 Infrastructure Health | $0 | per device |
| SL1 Application Health | $0 | per node |
| SL1 Service Health | $0 | per device |
| SL1 Incident Automation | $0 | per device |
ScienceLogic SL1 Customer Size Distribution
| Consumers | 0% | |
| Small Businesses (1-50 employees) | 0% | |
| Mid-Size Companies (51-500 employees) | 0% | |
| Enterprises (> 500 employees) | 100% |
ScienceLogic SL1 Support Options
| Paid Version | |
|---|---|
| Phone | |
| Live Chat | |
| Forum/Community | |
| FAQ/Knowledgebase | |
| Social Media | |
| Video Tutorials / Webinar | |
| Customer Success Managers | |
| Online Training / eLearning |
ScienceLogic SL1 Technical Details
| Deployment Types: | On-premise, SaaS |
|---|---|
| Operating Systems: | Windows, Linux, Mac, UNIX |
| Mobile Application: | No |
| Supported Countries: | Americas, EMEA, APAC |
| Supported Languages: | English |