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Filter 174 vetted ScienceLogic SL1 reviews and ratings
Reviews (1-25 of 96)
October 25, 2019
ScienceLogic - Enterprise Considerations
ScienceLogic brings significant abilities to the table (and on their roadmap) which enable critical business operations (such as maintaining cisco.com health and availability) to track against our ServiceNow (CMDB) data and our ScienceLogic (IT Infrastructure Monitoring) deployment. We have replaced our legacy / homegrown system with ScienceLogic to enable our on-prem, private cloud and multi-cloud deployments (sometimes using all three) the ability to ensure health and availability.
We are looking to move to ScienceLogic's AIOps and data lakes to further simplify the transformation of our event-storms to meaningful business information.
We are looking to move to ScienceLogic's AIOps and data lakes to further simplify the transformation of our event-storms to meaningful business information.
- Deep monitoring across infrastructure components and with 8.12 across application layers
- Device discovery which builds infrastructure components
- ServiceNow Integration for CMDB driven device discovery as well as event-to-incident integration and automation
- Runbook Automation controlling notification as well as leading to remediation capabilities
- Event richness enabling detection of leading events which occur prior to a failure
- 12 introduces #multitenancy support which enables Enterprise with many Organizations to share (read-only) properties and performance data across Organizations without compromising credentials with inappropriate access. This is the first release of this feature and we are only now evaluating the well-communicated delivery against our requirements. This has been communicated as only being applicable via the new UI.
- Monitor thyself. We have found data gappiness issues which stem from incomprehensible / non-actionable system messages. The system is unable to communicate SIGTERM when used as a timeout (implying capacity issues) and SIGTERM when actually used as a fault (implying something non-actionable). The advisory services team is going to help, but this needs to be productized and shipped rather than be made available by customer success manager engagement. Things that SHOULD have results but do not should throw a under-collected event by the type of collection which is under reported. This should have a dynamic part of the event giving specific numbers not bland / generic statements that have to be interpreted. The platform team should immediately recognize the fault because the numbers are relevant. These events should be actionable, either referencing KB articles or some other specific remediation plan.
- Data collector load v. capacity planning in both a vertical (cpu, memory, disk) and horizontal (more collectors). The data collector specs are very stale. 4x24G is recommended for 1000 devices but customers frequently view that as individual devices, not the DCM trees found during discovery. Those tend to be my expect N (<= 1000) devices + M (which are barely understood records and which are typically treated as zero, when in fact these devices are what blow through the assumed 4x24G capacity spec). Need a horizontal-infra-scaling event as well as a vertical-capacity-limit event to be thrown when more collectors are needed.
- Actionable events. My end users barely understand the events. Referencing a KB article by URL might help users and admins in remediation. If you already understand the events they are obvious. If you don't, such as timeouts, having an article which helps people identify standard remediation steps will help close outages faster. Most events are contextual. Pointing users at that context will help.
August 24, 2019
Sciencelogic. Put your back into it!
Sciencelogic, and specifically EM7, is used by our company for enterprise network monitoring. It has been used as one of two primary alerting and monitoring systems. It solves two very specific needs in our organization. In particular, this product is valued for its configurability and customization, that allows it to accurately monitor external databases. This has allowed us high-quality monitoring of a key performance metric that we had struggled to monitor under other systems. It also allows for very fine granularity of graphical data, and high levels of customization for the "output" graphs, that make at a glance presentation of business-critical data possible.
- Graphing - Sciencelogic has highly configurable, high-quality graphs that make the display of mission-critical data very effective.
- Customization - With a few exceptions, nearly everything in the system can be changed, modified, added or deleted to create your ideal monitoring environment.
- "Power Packs" - The built-in packages provide a good level of out of the box functionality.
- Updates can be problematic. The system has been very stable for us over the years we've used it. With the notable exception of upgrades. It seems like every other one has caused an issue where I neede to call support.
- Ease of use. This software is not exactly user friendly in terms of the interface. Can be hard to navigate to desired feature/option. Powerful, but has definite room for improvement
- Slow update cycle with requested feature sets. The company makes beneficial upgrades, but pacing can be problematic in regards to a particular need. Bugs can be slow to fix as well.
August 06, 2019
In a world of shinny objects and hip new projects, ScienceLogic is a blast from the past.
Used to monitor servers, network, and application. It is mainly used by IT only. Application monitoring proved to be difficult, so most of that has been written in-house or leverages other monitoring tools and events are sent to ScienceLogic.
- The platform has been relatively stable. As far as I know no outages outside of upgrades.
- The platform has good out of the box support for common enterprise platforms like VMWare and Pure Storage.
- It provides a nice event viewer for a single page displaying all events happening in your environment.
- The point in time nature of the data points can be misleading. The data would be more valuable in some cases if the 5 minute polling interval was an average value of the previous 5 minutes, not point in time when the collection happens.
- Container and Kubernetes monitoring is poor. Granted we are a few months behind of upgrades, so haven't been able to try out the latest versions.
- Snippet development within the platform is terrible. There really needs to be a way to source snippets from Git repositories, so code can be versioned and tested outside of the platform.
- Testing snippets outside of the platform can be challenging. We would really like to have some mock test framework we could pull into our testing suite so unit testing complex snippets is easier.
It is being used across the whole organization for monitoring the network devices availability and performance. It is used to monitor the devices on various parameters and get the case logged automatically in case of some issue for the appropriate team to look into and get it fixed before the impact becomes huge. From packet drops on interfaces to availability of the device all are being very well taken care by the ScienceLogic.
- Monitor the large set of network devices very well.
- Gives a detailed analysis of system performance in terms of graphs which makes it easy to read and understand.
- Nice GUI to facilitate all the required options in the front without missing the deep dive options in case if someone wants to look into details.
- Placement of the options are in such a way that it is very convenient for the engineers to look into the information they are seeking.
- Taking the auto backup of the devices will be one feature I would like to see in it.
- Running the script on the devices feature will be very useful.
- Firing the command on set of devices will be an added advantage.
July 17, 2019
Outdated and Clunky
We currently use ScienceLogic in our NOC. We use it to monitor customer devices. We also use it as a ticket system.
- Collecting information through SNMP from the managed devices and reporting it back to the DB server.
- There are some really detailed hooks and runbook actions that can be configured to do a lot of different things.
- Their entire interface needs a drastic overhaul. Feels like software from the early 90s.
- The entire system could use a complete tear down and rebuild. Its extremely clunky and very difficult to use.
- Their ticket system needs to be torn down and rebuilt from scratch. Extremely difficult to use, no time tracking, outdated interface, etc.
June 19, 2019
ScienceLogic Review
ScienceLogic has been recommended by my organization for our various customers to monitor their heterogeneous IT infrastructure environments, with visibility into the business mapping.
- Monitoring of a heterogeneous environment.
- Discovery and service mapping.
- Event correlation.
- Event automation functionality could be built within ScienceLogic.
- Dashboard GUI.
- License Structure.
May 22, 2019
Data that fosters innovating user experience
It is used to monitor all infrastructure services and applications for both hosted and managed services.
- Easy integration
- Enterprise scalability
- Flexible
- User interface
- Reports
- Open source software app support
June 20, 2019
My thoughts
It is being used as a network monitoring system and a ticketing system. It has a setting that will make events and the events can then be aligned with a ticket. Great network monitoring tool!
- Alerts
- Events
- Sends emails
- Alerts need to be self-correcting: when writing them I should not have a rule that says when the condition clears then we clear the alert.
- If an alert is aligned with a ticket when the alert clears the ticket should be able to change category example for root cause analysis.
October 29, 2019
ScienceLogic in the enterprise
We are using ScienceLogic to tie events to our ticketing system. ScienceLogic allows us to set the priority of a specific issue that we then route to our ticketing system. If the priority is set high enough, we page the appropriate party to engage and work towards a resolution. If the issue resolves itself, the ticket will automatically close, but we still have a record of a potential issue that came up.
- ScienceLogic is very granular in how items are monitored.
- Powerpacks make it easy to monitor various systems with events predefined.
- ScienceLogic is a very flexible platform.
- The "legacy" interface is very confusing.
- The granularity of the platform comes with a whirlwind of tinkering under the hood to make the system perform properly.
- The very steep learning curve to get basic monitoring setup. However, once over this, the rest of the platform becomes easy to set up and maintain.
July 11, 2019
EM7/ScienceLogic....good but not great!
Data Center Infrastructure including network, storage, hardware, server, applications.
- Out of box monitoring capabilities
- Ease of implementation of out-of-box monitoring capabilities
- Limited ability/cumbersome to customize in general
- Limited ability to customize main Event panel
- Limited ability/cumbersome to customize Alert/Event correlation
- Reports and graphs somewhat lacking in features and ability to control or customize
- Product is generally buggy/new releases/patches introduce new bugs or reintroduce old bugs
- Technical support and professional services are fair (on a scale of about 1-5)
- Upgrading to a major release is a nightmare
August 26, 2019
ScienceLogic is ScienceMagic!
The software is being used by the entire organization. We use it to monitor internal and customer hardware. We have nine different data centers, so it provides a bird's-eye view of the status of the devices on our network. Additionally, it allows us to detect a problem before it's a bigger problem
- The GUI is intuitive which is very important. If the navigation is too complicated, then efficiency and the overall experience is jeopardized.
- It provides an excellent dashboard feature. This allows us to zoom in on specific devices for reference, insights, or monitoring.
- It allows us to scale at our own pace by simply adding on power packs.
- We have over 34,000 devices in our system. So, sometimes running reports can be clunky or hit or miss.
- SNMP doesn't always classify discovered devices correctly.
- An export report to excel on the live events page would be nice.
August 23, 2019
Go with a different product, not worth the headache.
We use ScienceLogic as our ticketing system and to monitor devices in our customers' networks.
- Monitors devices
- Looks and feels like something from the early 90s. They promised an updated, sleeker system with better functions since version 8.0 and that was almost 2 years ago.
- Emailing from ticketing system doesn't work and never really has. And from what sales guys have said they don't even use it internally.
- With every update or version, the system seems to lose more function or it becomes something you have to pay for.
- Bulk edit halfway works, but not for anything that is useful.
August 12, 2019
ScienceLogic: A Complete Monitoring Solution.
It is used to centralize monitoring and alerting of all customers that the company supports. It allows us to monitor all devices/applications/systems and route all alerts into a single pane of glass for NOC analyst to monitor. It also integrates with the ticket system to allow ticket creation from within ScienceLogic.
- The system is highly customizable and scalable.
- The system has a vast number of add-ons modules called PowerPacks which can be installed to enhance monitoring of a proprietary device/system/application.
- It has a relatively low barrier to entry as the front end administration is very logical and intuitive. Does not require a lot of training.
- Very good customer support.
- The platform could be more efficient in terms of system requirements. Compared to other products, it can be relatively resource-hungry and require a lot of CPU/Memory to run.
- Reporting feature is somewhat weak and not customizable. While ScienceLogic can gather a vast amount of info, it is not necessarily easy to export/report on them.
- There is no built-in tool to allow mass updates of devices. For example, it would be nice to be able to upload a CSV and update a large number of devices and their attributes such as name, function, location, etc... While this feature could be built, it is a customized solution and would need to be a built-in feature. A customized solution can be sensitive to upgrades and version changes.
August 09, 2019
Powerful but complicated.
As we are a large company we have many different requirements and due to the way ScienceLogic works we are having to spend a lot of time creating standards and disabling some features from the product that may impact on our customer's requirements. Regarding tool the specifically, it seems to be a very powerful tool but as the famous phrase from Spiderman says, with great power comes great responsibilities. The level of knowledge from the maintainers must be on a higher level than the previous tools required.
- Flexibility through scripting.
- Easy installation and upgrade.
- Wide community on the internet.
- Unwanted automation that causes rework like the auto alignment monitoring.
- Database monitoring on a full spectrum.
- Old GUI still connected with Nagios.
August 08, 2019
Ease of enterprise network monitoring/managing.
Primarily, In our organization, we use it to check the availability of our network devices and end hosts. Importantly it helps us to collect the most recent other data, related to devices or network environment and used for all the services/departments here. I guess it does cover all the problems that we encounter with our as well clients network environment.
- Can access the device from tool itself.
- Pull the reports for the specific devices with different filters.
- It's collect network device data accurately
- Can not provide currents statistic of the interface utilization.
- Sometime take too much bandwidth to load the device summary page.
- Can't wick the monitoring at the logic level like we can't enable or disable the alerting for the virtual routing protocol.
August 06, 2019
ScienceLogic for the city
It's currently being implemented to replace our existing toolset. We wanted a product that could support our current environment as well as new technologies in the cloud. After looking at several products to replace 3 separate monitoring applications we choose ScienceLogic to replace all three
- Monitors network devices extremely well
- Users can quickly pick up the on using the tool and find where they need to go
- Dashboard creation is very simple
- Administration is not straightforward. Managing different policies can be very cumbersome.
- Server monitoring can be very difficult. Unix support could be greatly improved.
- Self monitoring is very limited. There's no real feeling of true insight into everything that's going on within the environment.
July 27, 2019
Adaptability in Cloud
We have configured ScienceLogic to monitor our client server, along with networking components. It is being used across the whole organization, and helps us monitor everything related to networking. All the switches, Linux/Windows servers, cloud accounts, and everything else is being configured for monitoring in the same tool. It does provide a one-time resolution for all the networking related monitoring.
- Monitoring detailed information for servers and networking components.
- Provides graphical representation of various services configured for cloud accounts.
- A knowledge-base which helps configure every detail.
- The interface is a bit cluttered, as it offers so many options.
- The GUI could be better.
- A precise explanation regarding various ISO downloads available.
July 19, 2019
Science Logic Review
Science Logic is primarily used for Enterprise and Datacenter devices health monitoring. It is used by the IT managed service operation department for monitoring their respective supporting devices. It helped to monitor device health like all inventory data as well as active load carrying. It is integrated with other tools in Enterprise management that can help assurance of services for the respective department.
- Ease of checking logs.
- Integration with other tool.
- Option to customize logs based on your requirement.
- More integration of different vendor.
- Data traffic monitoring per request.
Our firm is a seasoned information technology solution partner with a strong practice in the discipline of enterprise monitoring, otherwise known as ITOA or IT Operations Analytics. We are a technology business partner with ScienceLogic as one of our OEM solution partners. We often recommend ScienceLogic to fill the role of an agent data tool to monitor a broad range of IT infrastructure at the hardware level, including server storage and network devices. It is a next-gen tool that leverages machine learning to automatically establish baselines without requiring excessive user intervention.
- ScienceLogic discovers infrastructure on a given network very well.
- ScienceLogic learns patterns of performance and load on the infrastructure at monitors and can accurately determine what is abnormal.
- ScienceLogic reduces noise from devices on the network and allows IT staff to get to the root cause quicker.
- ScienceLogic actually does quite well in its swimlane of being an agent-based infrastructure monitoring solution.
- The biggest challenge with ScienceLogic is dealing with their overly aggressive sales staff.
We currently use ScienceLogic to monitor our internal systems and clients systems in VMware, AWS, and Azure. We also use it for network monitoring and monthly reporting.
- ScienceLogic has a fully featured API that can be used to integrate with other systems.
- It simply works, in that it creates alerts and tickets in ServiceNow when systems go down.
- A regular release cycle for updates.
- The database design to store historic reporting data is poor and could use a refresh to next-generation No-SQL type DB's.
- User interface updates to HTML5 have been a long time in coming.
- Machine Learning or Trend analysis is missing from the product.
- Self healing capabilities are not present to resolve simple alerts.
July 10, 2019
ScienceLogic's dynamic nature could be a maker or a breaker depending on your situation.
ScienceLogic is being used across the whole organization to monitor our infrastructure which is SAP hosting. This monitors the infrastructure, operating system, and the SAP landscapes.
- Variety of dynamic apps that come with the product.
- Knowledge or their product.
- Great UI design.
- File system monitoring could be better. Cannot limit the file systems I want to monitor, have to grab them all and then hide them rather than being specific about which file systems I want to monitor. Like using regex for this would be great. The same goes for network interfaces on devices as well.
- API is missing functions, can tell the UI does not use their API as things you can do in the UI cannot be done in the API. This is frustrating for integration work.
- Push agent needs some work and would like to see the ability to add custom checks.
October 24, 2019
SiLo prevents silo's
It is the core of our Atlas Integration Framework and Platform. It is used to discover, monitor and provide AIOps internally and for our government customers. It addressed various issues from visibility to analytics.
June 10, 2019
Great Monitoring and Reporting System.
I use ScienceLogic on a daily basis, it allows me to monitor internal and customer video conference systems and components. ScienceLogic has caught issues with systems that other monitoring systems have not caught, it allows me to reach out to the customer FIRST about reported problems and get them resolved ASAP. ScienceLogic is also great on reports, I use it to create reports monthly. It takes all the hard work away by not having to do it manually.
- Reporting of found issues
- Report creation
- Customization
- Monitoring of immersive systems could be implemented
- Would like to disable some errors from reporting but can't do to them [due to] being "grouped" with other things
- When a call is first initialized would like to not see packet loss errors until after the call is fully established
In July of 2017, our organization entered an agreement with ScienceLogic with the intention of reselling the product to our hosted customers. However, it quickly became apparent that the product was not as useful in reality as it had been presented during the presale demos and discussions. Also, the overview dashboards are nothing short of disappointing. I encourage anyone considering ScienceLogic to do a google image search for "Sciencelogic Dashboards" first and then check out other similarly priced alternatives such as SolarWinds, or even free platforms like Zabbix, and compare. Aside from UX and appearance, the platform itself is deeply flawed. Based on our experience, we found that it only works alright for fairly simple environments with limited device counts.
- The automatic identification of devices is impressive.
- The auto-discovery process requires "beacons" be installed in your environment for a "pinball machine" exploration process.
- Many of our implementation issues took months of resources/time to work through.
- The new SL1 dashboards are not much of an improvement over the legacy dashboards.
- The licensing process is inherently flawed from a reseller perspective.
- The need for installed "Beacons" is disappointing.
May 31, 2019
Solid Monitoring
We uses SL1 to monitor computer systems for availability and performance metrics. It is used for all necessary monitoring needs across the company. SL1 allows us to very quickly respond to outages as well as making informed decisions with performance metrics.
- SNMP Monitoring
- MIB Importing
- OID Mapping
- WMI Monitoring
- RBAC
- Dashboards
- Device Mapping
ScienceLogic SL1 Scorecard Summary
About ScienceLogic SL1
SL1 enables companies to digitally transform by removing the difficulty of managing complex, distributed IT services. SL1 collects and analyzes millions of data points across IT to help make sense of it all. It automatically provides a complete inventory, tracks dynamic relationships between technologies, notifies about issues needing immediate attention, and enables corrective actions–all in real time.
With SL1 the user can:
- See everything across cloud and distributed architectures. Discover all IT components within enterprise–standard and unique–across physical, virtual, and cloud. Collect and store a variety of data in a clean and normalized data lake.
Contextualize data through relationship mapping, artificial intelligence (AI) and machine learning (ML) for actionable insights–understand relationships between infrastructure, applications, and business services. Use this context to gain insights.
- Act on data that is shared across technologies and IT ecosystem in real time. Apply multi-directional integrations to automate actions at cloud scale.
ScienceLogic SL1 Screenshots
ScienceLogic SL1 Videos (4)
Watch Boost Your ServiceNow Investment With Real-Time CMDB Accuracy
Watch ScienceLogic SL1: Bring Context to AIOps
ScienceLogic SL1 Downloadables
ScienceLogic SL1 Integrations
VMware NSX, Cisco HyperFlex, AppDynamics, New Relic, Dynatrace, FlexPod, Network -Cisco, Meraki, Juniper, F5, etc., Storage - Dell EMC, NetApp, Pure, HP/Nimble, etc., Cloud -AWS, Azure, Google, IBM, Aliyun, Openstack, etc., Applications -Microsoft, SAP, etc., Compute -VMWare, Microsoft Hyper-V, KVM, Linux, Unix, Converged -Nutanix, Unified Communications and video - Cisco, Polycom, Tandberg
ScienceLogic SL1 Competitors
Moogsoft, Dynatrace, LogicMonitor, Solarwinds, Broadcom CA, BMC, IBM, MicroFocus/HP, ServiceNow ITOM, Splunk ITOM, Zenoss
Pricing
Does not have featureFree Trial Available?No
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?Required
| Edition | Pricing Details | Terms |
|---|---|---|
| SL1 Infrastructure Health | $0 | per device |
| SL1 Application Health | $0 | per node |
| SL1 Service Health | $0 | per device |
| SL1 Incident Automation | $0 | per device |
ScienceLogic SL1 Customer Size Distribution
| Consumers | 0% | |
| Small Businesses (1-50 employees) | 0% | |
| Mid-Size Companies (51-500 employees) | 0% | |
| Enterprises (> 500 employees) | 100% |
ScienceLogic SL1 Support Options
| Paid Version | |
|---|---|
| Phone | |
| Live Chat | |
| Forum/Community | |
| FAQ/Knowledgebase | |
| Social Media | |
| Video Tutorials / Webinar | |
| Customer Success Managers | |
| Online Training / eLearning |
ScienceLogic SL1 Technical Details
| Deployment Types: | On-premise, SaaS |
|---|---|
| Operating Systems: | Windows, Linux, Mac, UNIX |
| Mobile Application: | No |
| Supported Countries: | Americas, EMEA, APAC |
| Supported Languages: | English |