Overall Satisfaction with Khoros Marketing (Formerly Spredfast + Lithium)
- Khoros has extensive data exports that are easily manipulated into actionable reports.
- Their IT open ticket time can use improvement. Faster response and a free flow of communication so the user knows that actions are being taken to fix the problem.
- Sometimes server speed is very slow. Dashboards and data takes time to load onto the screen.
- Khoros needs to ping the APIs of the social channels more frequently so that data is as real-time as possible.
- All the data, easily obtainable in one place allowed for quicker and cleaner data pulls to provide analysis
Does Khoros cover all of your needs? Or, are the capabilities of Khoros too in-depth for your current needs. I would direct the colleague to clearly list out what they are looking in a platform and make sure Khoros covers all points in an appropriate price range.
Using Khoros Marketing (Formerly Spredfast + Lithium)
With more publishing platforms hitting the market with advanced analytics functions, Khoros needs to stay up to date and ahead of the curve to continue to be relevant in the space.