Great way to collect info - easy to use!
Colin Darcy | TrustRadius Reviewer
October 26, 2019

Great way to collect info - easy to use!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Spree

We use Spree for all of our website transactions. It is basically the shopping cart function that allows a customer to pay for goods, then the funds are transferred to our accounts. We do not use it for wholesale business, only eCommerce. It helps us gain quick access to payments.
  • Quick and easy access, nice interface when logging in.
  • Access to customer's info, easy to change user names and passwords when issues arise with login.
  • Easy to use for the most part - a lot of ways to search for information regarding customer's info.
  • Searching by email is difficult sometimes. There is no way to sort customer lists by most recently logins, etc. It can cause lengthy searches when trying to locate.
  • Issues with hackers, security seems low at times - firewalls need to be improved.
  • There needs to be more search fields for things like phone numbers, addresses, etc.
  • We've had some issues with hackers, Spree did a good job to improve security so that customer info is protected.
  • We can really cut down on phone time with customer info updates, allowing for us to on more important tasks
  • We can search for customers, previous orders, etc. With our old ERP system, we didn't have that option, we now have that on both Spree and Netsuite.
My favorite scenario is when a customer calls and doesn't know their login for our website. We sell snowboards, very seasonal, so people tend to forget login and password info quite a bit. No need to send a reset or anything along those lines - I can reset the password and immediately tell them the update. Super easy!

Spree Feature Ratings

Product catalog & listings
6
Product management
5
Bulk product upload
5
Branding
6
Mobile storefront
Not Rated
Product variations
Not Rated
Website integration
9
Visual customization
7
CMS
Not Rated
Abandoned cart recovery
10
Checkout user experience
9
eCommerce security
6
Promotions & discounts
Not Rated
Personalized recommendations
5
SEO
6
Multi-site management
9
Order processing
8
Inventory management
Not Rated
Shipping
7
Custom functionality
7