Overall Satisfaction with Sprinklr
- Their biggest benefit is also their hardest challenge – the product is super flexible. The good news is there are only two aspects of the platform you can't "rewind", so attributes you set up in the beginning are less likely to have impact down the line, less reporting impacts.
- The mgmt. team is great, I asked for them to connect us with other companies in the area and they choose to put on a mini half day summit, in fact we hosted it
- If there isn't a work around, you can count on them looking at how they can make this a viable feature for the greater whole and it will release...eventually.
- They need to learn their own product, not everyone knows the ins and outs so sometimes you have to wait for an answer, but the turnaround is usually quick
- The product is still maturing, for example they rolled out tiered approvals but doesn’t include parallel approvals or a “review only” option. With that said they are submitting all our requests into the product queue, so I’m sure it’s just a matter of time.
- Sharing the product roadmap and updates and how it will benefit our implementation and goals.
Using Sprinklr
Sprinklr Implementation
- Vendor implemented
- Implemented in-house
Using Sprinklr
Pros | Cons |
---|---|
Like to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using | Difficult to use |
- The consistent UI: framework, icons, menus, click-ability, etc.
- The ability to use the basic components on day one
- Devil in the details. there are a lot of little things you have to learn over time as you become an advanced user.
- Training program (Sprinklr University) is not "real world"
Yes - Good, not as easy as tweeting but nice to know I can still do everything from the field that I need too