TrustRadius
Implementing Sprinklr Review
https://www.trustradius.com/social-media-managementSprinklr Modern Engagement (formerly Social + Messaging Suite)Unspecified7.8131101
Sonja Broze profile photo
Updated December 16, 2016

Implementing Sprinklr Review

Score 8 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Sprinklr

  • Their biggest benefit is also their hardest challenge – the product is super flexible. The good news is there are only two aspects of the platform you can't "rewind", so attributes you set up in the beginning are less likely to have impact down the line, less reporting impacts.
  • The mgmt. team is great, I asked for them to connect us with other companies in the area and they choose to put on a mini half day summit, in fact we hosted it
  • If there isn't a work around, you can count on them looking at how they can make this a viable feature for the greater whole and it will release...eventually.
  • They need to learn their own product, not everyone knows the ins and outs so sometimes you have to wait for an answer, but the turnaround is usually quick
  • The product is still maturing, for example they rolled out tiered approvals but doesn’t include parallel approvals or a “review only” option. With that said they are submitting all our requests into the product queue, so I’m sure it’s just a matter of time.
  • Sharing the product roadmap and updates and how it will benefit our implementation and goals.
  • They are very responsive, I genuinely feel they want us to succeed...it’s almost like they want it more than us, kind of creepy at times.
  • I have had a very in depth conversation with their CEO, he understands the future of social and is thinking way ahead of the curve, it was like taking a journey to the future when he told me his vision about customers owning their support model

Using Sprinklr

Wish there was a "N/A" - We are still in implementation mode and need to see it working live on a daily basis to make a call

Sprinklr Implementation

  • Vendor implemented
  • Implemented in-house

Using Sprinklr

Consistency, easy UI, clearly defined areas (menus)
ProsCons
Like to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Difficult to use
  • The consistent UI: framework, icons, menus, click-ability, etc.
  • The ability to use the basic components on day one
  • Devil in the details. there are a lot of little things you have to learn over time as you become an advanced user.
  • Training program (Sprinklr University) is not "real world"
Yes - Good, not as easy as tweeting but nice to know I can still do everything from the field that I need too

Sprinklr Reliability

Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc.
It was never not available, seriously I can't remember one time it was "down".
An occasional lag here and there, but to be honest I don't know if it's them or the connection