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Great Virtual San, easy to manage and great support
July 28, 2022

Great Virtual San, easy to manage and great support

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with StarWind Virtual SAN

We needed a highly available environment but did not want extra hardware. We set up a two-node cluster using StarWind Virtual SAN to provide this functionality without purchasing extra hardware. In selecting StarWind Virtual SAN, we found that it was straightforward to use and requires no maintenance and has been working with no issues since installation.
  • Cost effective vs physical hardware
  • No maintenance required on the SAN software
  • Just works once set up with no intervention
  • During set up there are a lot of best practice changes required to the server, but their support team take care of this
  • It would be good to be able to pause a node in starwind so that you can reboot a node with out lots of warning emails
  • Less hardware to manage as rack space is currently limited
  • The uptime of our servers is now great as they can fail from node to node in the event of a server issue
Support has been great. They install the product for you and ensure that it is all working. They have also been able to support other performance issues that were not related to StarWind Virtual SAN but were related to the server's hardware.
We did not look at other software packages as this had everything we needed from a software san solution.

Do you think StarWind Virtual SAN delivers good value for the price?

Yes

Are you happy with StarWind Virtual SAN's feature set?

Yes

Did StarWind Virtual SAN live up to sales and marketing promises?

Yes

Did implementation of StarWind Virtual SAN go as expected?

Yes

Would you buy StarWind Virtual SAN again?

Yes

Purchasing the StarWind Virtual SAN was great. They help design the servers and recommend what hardware would work best for performance, such as raid cards and network adaptors. StarWind Virtual SAN was then straightforward to configure and install. StarWind Virtual SAN organise a time and configures the software using their best practices. As a company, we have been able to install many StarWind clusters with no extra hardware required, meaning less hardware to maintain. The software is also cost-effective vs. purchasing dedicated hardware SANS. We now have a defined config that is easy to replicate and works well with no downtime or maintenance required. StarWind support has been great in helping resolve other issues not caused by their software.

StarWind Virtual SAN Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes, as part of the license, we took the first-year support included.
Yes - Yes, there was a bug with the system sending emails using Office 365. This was resolved in a reasonable time frame as they had to update the software.
We had performance issues with our cluster. We thought it was related to the VSAN. The support agent checked all the settings and benchmarked the server. We then found out that it was the underlining storage that had the issue. This was verified. Support continued to ask if there was anything else they could do and did not just close the ticket.