Excellent Technical Support
July 14, 2022

Excellent Technical Support

Christopher Morley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review

Overall Satisfaction with StarWind Virtual SAN

I run an MSP and have installed this solution at a number of our clients over the years who require high availability of their servers and virtual machines for their on-premise servers. What would normally require multiple servers running separately we have converged to 2 node individual servers - this reduces CAPEX costs, OPEX costs, and also licensing and support costs. The clients we support run Windows Server and infrastructure (Active Directory, File Servers, etc). We have installed all types of virtual machines from Windows Server, Windows Desktop (7/10/11), and also CentOS, and Ubuntu all running perfectly.

Pros

  • Technical support
  • High availability
  • Installation of HA cluster within a few hours

Cons

  • Pricing per TB
  • Documentation
  • Lower CAPEX
  • Lower OPEX
  • Lower license costs
  • Lower support costs
  • Increased server uptime
  • Increased application uptime
Some of the best technical support I have ever had - very complex procedures executed seamlessly with HA clusters up and running within a couple of hours. Post install havent had many tickets open due to the excellent stability of the product, but when opened were always dealt with swiftly.
None, we chose StarWinds due to the price point over traditional SAN providers from HP and DELL.

Do you think StarWind Virtual SAN delivers good value for the price?

Yes

Are you happy with StarWind Virtual SAN's feature set?

Yes

Did StarWind Virtual SAN live up to sales and marketing promises?

Yes

Did implementation of StarWind Virtual SAN go as expected?

Yes

Would you buy StarWind Virtual SAN again?

Yes

Excellent for on-premise servers, running two (or more nodes) with workloads with Windows Server Hyper-V, and running virtual machines (Ubuntu, Centos, Windows Server and Windows 7/10/11). I havent had any scenarios where it is less appropriate, perhaps when using cloud service virtual machines I already expect to have a high-availability setup running underneath my virtual machine with converged computer/storage this would be mandatory part of my decision making process.

StarWind Virtual SAN Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No, the standard support is excellent.

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