Terrible to work with
April 07, 2020

Terrible to work with

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Sungard Availability Services Managed Hosting

We provide software and web development services to a healthcare organisation within the UK and they have their current website and database hosted within Sungard's infrastructure.

As their web developer, we needed access to the server in order to deploy updates to their website software. This has so far taken us 6 months of back and forth with their support team and we are still no closer to gaining the access we need to our client's server, despite the client having initiated this request themselves.
  • Security - no-one can access your systems, even you!
  • Convoluted support systems.
  • Obstructive bureaucracy.
  • Inflexible support personnel/policies unable to do what it takes to get the job done.
  • Delayed several web projects due to inability to gain access to servers.
  • High cost in lost/wasted time and effort trying to get anywhere with their support team.
Support is completely inflexible in their policies and procedures, turning even the simplest request into a months-long ordeal.

Do you think Sungard Availability Services Managed Hosting delivers good value for the price?

No

Are you happy with Sungard Availability Services Managed Hosting's feature set?

No

Did Sungard Availability Services Managed Hosting live up to sales and marketing promises?

No

Did implementation of Sungard Availability Services Managed Hosting go as expected?

No

Would you buy Sungard Availability Services Managed Hosting again?

No

I honestly can't think of any that couldn't be better served by Azure.

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