Full of potential with very low performance.
October 14, 2022
Full of potential with very low performance.
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Symphony SummitAI
We use Symphony SummitAI as our ITSM solution and for Asset Management.
- User Interface.
- Customized workflows.
- Rule book automation.
- Some standard functionalities don't work.
- We struggle to get optimum support from their support team.
- Issues are not resolved within the SLAs.
- Even escalating to higher authorities do not help.
- Symphony Summit has helped us achieve some automation.
- Asset management has improved slightly, but lot more was expected.
- Their standard functionalities, which were promised in newer versions, are not working.
Their software promises a lot, but everything is just on paper and on slides. In reality, things are not working.
Symphony Summit is certainly cost-effective in comparison to ServiceNow but their solution is not mature and is buggy.
Do you think SymphonyAI Summit delivers good value for the price?
No
Are you happy with SymphonyAI Summit's feature set?
No
Did SymphonyAI Summit live up to sales and marketing promises?
No
Did implementation of SymphonyAI Summit go as expected?
I wasn't involved with the implementation phase
Would you buy SymphonyAI Summit again?
No