Dynatrace

1. Great for a quick start on application monitoring. 2. Better suited for large scale deployments. 3. Amazing integration with the cloud.

1. Excellent support to help us understand the value the product brings, but needs improvements in providing support for its deployment. This is not a trivial software to install (intial). Installation should be part of the cost.

Dynatrace can be used for various monitoring purposes. It can also be used for various effects of tracing the memory leakages, garbage collection, heap memory utilization, and the CPU usage of the application for which the Dynatrace is enabled. It can be used for end-to-end application troubleshooting for debugging the issues.

Dynatrace is one of the best options to choose from for automated monitoring. It provides excellent numbers of prebuilt options to start with and on top of that detailed insights about the health check activities for the applications and services. It is one of the best monitoring tools which can be used if you have a large number of applications and wide infrastructure for your deployments.

Dynatrace is well suited for large enterprises where extensive monitoring has to be performed on a day to to day basis for mission-critical applications. It is one of the best standalone tools available for synthetic monitoring which can be easily integrated with the apps and has multiple customization options for the end-users.

The Dynatrace AI is really helpful to debug issues.

The support from Dynatrace is really good.

We had resolved issues on some major incidents from some application teams. While the developers and support group could not find the root cause, we were involved to drill down to the problem details to the code level. One example we found was that the root cause of the issue is from vendor packages.

Dynatrace is great for applications monitoring but I am not yet inclined to choose it for infrastructure monitoring. Other solutions for infrastructure monitoring are currently being looked into by our team such as Microfocus.

Chat support is available 24/7 with a highly skilled support team. There's a quick response for submitted tickets to support.

Dynatrace is a great fit for a large enterprise looking for a powerful and all-encompassing monitoring solution. You can monitor your business-critical applications with synthetic testing scripts, monitor Pivotal Cloud Foundry, Azure or AWS workloads, and even down to individual VM's and Databases. It truly is a one-stop-shop for an enterprise monitoring and alerting solution.

We have had nothing but good interactions with our Dynatrace Support and Sales team. They have been very responsive to any issues that we have brought to their attention.

Dynatrace is easy to use and deploy and the user interface is awesome. The dashboards are super easy to add and configure and share. Forum is awesome and the the product incorporates the features requested by the users.
My view: this application performance monitoring tool is one of the best ones I have used...

I wish I could have given the ten points but based on my experience in past I am reducing by two points as the penalty. But I am sure that it will have improved in the past few months. They need some improvement on ticket handling. Overall I appreciate some of the support folks who responded quickly and also were ready to jump on the Webex and get the problem understood to fix it.

We are currently using Dynatrace to replace other APM tools we were using and we can already see the advantages compared to other APM tools that we had.

We are having a on-site guardian from Dynatrace and they are very knowledgeable about the product.

Currently not equipped to properly answer this question as we are still in the beginning stages of implementation. At this time we are just barely tapping in and learning how to get the information we need. We are currently using it for database monitoring and application monitoring.

I feel that Dynatrace has done an amazing job in providing support for their product. I have personally used the Dynatrace University, participated in webinars, and used the agent chat for help. We also use the blog as well as support pages. Overall there is so much out there, the possibilities are endless.

Dynatrace is well suited in multi-cloud enterprises and hybrid platforms.

Amazing for all apps - especially Java. We love the dashboards and the ability to bring in other tools as well. Very easy to use and easy to train other users.

Support is pretty good - documenation is extremely detailed and helpful! Lots of videos and training guides.

Dynatrace performs best on modern infrastructure, strongly depending on a cloud, virtualization, and microservices. In such a setup, Dynatrace is capable of using most of its features in an effective way. For a mixed setup, for instance, the platform that is transforming from monolith to services, Dynatrace appears to be a great tool as well.
It is hard for me to tell what scenario is an absolute no-no for using Dynatrace.

I can easily see that support staff are doing their best and frankly speaking, they are doing a great job. I only feel disappointed sometimes, when my questions or concerns are left unanswered, but I am provided with a link to documentation I have already read.

Dynatrace is well suited to do application performance monitoring, identify the hotspots, and alert for any issues in the application. It is not to be used for log monitoring. It cannot be used for good dashboarding.

Dynatrace support staff are very fast in responding to questions.

Dynatrace is fantastic when it comes to learning how transactions and services depend on each other, thanks to Service Flow functionality.

Live Chat support staff prefer to send links to documentation rather than really helping to solve an issue.

Application troubleshooting--this is where Dynatrace excels.

I have not engaged support.

Dynatrace is great for monitoring tool consolidation. It supports a very wide variety of languages and technologies. Dynatrace is great for granting company-wide visibility into IT applications and supporting software. And it is great at detecting problems, alerting the necessary parties, and providing visibility into the root cause.
Dynatrace is severely lacking in proper dashboard tools and ease of use, though. It has a steep learning curve; the interface can make it difficult to find exactly what you're looking for at times; often, once you do find what you're looking for, you can't easily put it on a dashboard to make it easier to find and access next time around. Dynatrace is also fairly expensive.

We received loads of support from Dynatrace during the initial implementation of the product. On-call-like support for our roll-out, hundreds of hours worth of training for our users, and the always-helpful and continued support from chat agents who we have access to right from the Dynatrace console.

The good: Dynatrace is great for application performance monitoring and synthetics testing, and has very good all-in-one multi-cloud support and observability.

The not so good: Dynatrace is not great for additional charges for metrics ingestion and the need for additional tools (e.g. log management and analytics). They nickel-and-dime customers.

Dynatrace has great potential for Real User Management (RUM) and Digital Experience Management (DEM) to help IT and the business side collaborate.

Sales engineers from Dynatrace truly go above and beyond. In addition, the Dynatrace Guardian Program has been nothing less than stellar from a service perspective. However, this program can be over-priced, and I believe Dynatrace is losing the long-term game in this segment and should seek to reduce this cost. Finally, the chat support is not a great experience, and they constantly respond only with links to documentation. This needs to improve.

It overall covers everything from end to end, I haven't seen anything like it. Helps with early detection in case bad code is deployed. We can trace it back to the exact time frame it happened and it will show any broken connections or network slowdowns.

Engaged them a few times and they were very helpful and followed up with me when they didn't hear back.

Dynatrace is great at discovering where an issue is without having to deeply dive into the logs. It is also very easy to create dashboards with the information needed. Due to data not being kept for long periods it can be difficult to compare items over long periods of time within our application.

The support with Dynatrace has been very good. Their chat feature right on the site is very convenient to use and the support people are quick to respond and assist in the issue. Also when putting tickets in they are also great to work with. When they do not have enough information they will ask in a timely manner.

Dynatrace is well suited for synthetic monitoring and using the interface to create credential stores so you don't have to manually put in information about credentials. it is also good for watching user sessions after the fact to see what is actually happening in their session. It can also help in the root cause analysis process.

I personally have not called Dynatrace support, but I have heard that when we have to check the http synthetic monitors and show false positive alerts and these can be annoying to deal with. We will need to make some more calls to support to get rid of the bad alerts.

Suited for microservice architectures and dynamic environments. It allows for self-service through the ease of use for users.

Support has room to improve, but is generally helpful.

Dynatrace is well suited for any company who wants to make sure its users are completely satisfied!

Support has always helped to assist and answer all my questions.

Dynatrace has worked great for us in monitoring our API service layer, and our mobile app user experiences, giving us both back-end and front-end visibility.

We have a dedicated Dynatrace resource helping us with our implementation, which means no searching around trying to find a person to talk to.