A great tool SymphonyAI IT Service Management
Updated July 24, 2024

A great tool SymphonyAI IT Service Management

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with SymphonyAI IT Service Management

We use SymphonyAI IT Service Management as a incident, service request and change request process in our orginization and It is very good tool in which we have configure the approval authority so that we have to do any activity we require their approval and they automatically knows what we are doing in advance through SymphonyAI IT Service Management Tool.

Pros

  • Service Request
  • Incident handling
  • Log for Audit requirement

Cons

  • It's chatbot requires more advancement. It is less compatible with the application.
  • It mobile webpage is not too responsive.
  • It provide us the feature of tracking all the activities which are doing in an organization and save so much time also.
  • It will provide the log details also which are helpful from audit point of view.
Becuase it is easy to setup and manage. We require only one manpower to handle this tool which is good for orginzation point of view. It is also easy to create new workflows, workgroups in this tool which is helpful for us in saving of time.

Do you think SymphonyAI IT Service Management delivers good value for the price?

Yes

Are you happy with SymphonyAI IT Service Management's feature set?

Yes

Did SymphonyAI IT Service Management live up to sales and marketing promises?

Yes

Did implementation of SymphonyAI IT Service Management go as expected?

Yes

Would you buy SymphonyAI IT Service Management again?

Yes

It is easy to setup and use and It has all the features which any organization required in their premises. For all the issues related to IT, it is covered by this tool and all the tracking of the activities also provided by this tool.

SymphonyAI IT Service Management Feature Ratings

Incident and problem management
8.7
Organize and prioritize service tickets
10
Expert directory
9
Service restoration
8
Self-service tools
7
Subscription-based notifications
8
ITSM collaboration and documentation
9
ITSM reports and dashboards
10
ITSM asset management
9.3
Configuration mangement
9
Asset management dashboard
9
Policy and contract enforcement
10
Change management
9.7
Change requests repository
9
Change calendar
10
Service-level management
10

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