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Zoho Commerce

Score8.8 out of 10

9 Reviews and Ratings

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What is Zoho Commerce?

Zoho Commerce is a global e-commerce platform assisting merchants in over 30+ countries. Along with building an online store, it helps sellers to accept orders, track inventory, process payments, manage shipping, and market the brand without needing any coding knowledge.

Categories & Use Cases

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Zoho Commerce

Key Features

Learn about the best (and worst!) features Zoho Commerce has to offer, as determined by TrustRadius' reviewers.
Based on 9 ratings of Zoho Commerce's features
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Top Performing Features

  • Bulk product upload

    Admins can upload products in bulk using spreadsheets.

    Category average: 7.6

  • Website integration

    Integrates with an existing company website or blog.

    Category average: 8.1

  • Abandoned cart recovery

    Saves contents of abandoned carts and allows customers to purchase on a future visit; may send a reminder email to the customer and/or a report to the merchant to help convert abandoned carts into sales.

    Category average: 7.5

Areas for Improvement

  • Product management

    Product catalog can be easily updated.

    Category average: 7.9

  • Visual customization

    Users can customize the look & feel of the storefront; storefront is visually attractive.

    Category average: 7.3

  • SEO

    The platform & templates help users create the right website infrastructure (pagination, page headers, titles, meta tags, url structure, etc.) to increase the site’s visibility in search engine results.

    Category average: 7.5

Reviews

What users are saying about Zoho Commerce.
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Strong ROI for Zoho Commerce

Incentivized
Roushan Kumar
Sr supplychain manager in Manufacturing at Superfoods valley (201-500 employees employees)

Use Cases and Deployment Scope

It helps us to tackle challenges like inefficient inventory tracking, disjointed order processing across multiple channels, and fragmented customer data. Also this software is easy to handle for us rather the others OMS/WMS. At Superfoods Valley we are using as WMS/OMS/Finance module and Also brings a clear picture of each and every process. Setting up is a bit tough but can be done with the help of Zoho consultant.

Pros

  • Real-time inventory tracking
  • Multi-Channel Selling
  • Marketing Automation

Cons

  • Onboarding Challenges
  • Sometimes Inventory Shortcomings
  • At some platform Integration Issues but can be done via other sources

Return on Investment

  • We have migrated from Increff, saving lakhs of Rupees in development while achieving 10% revenue growth and 60% traffic surge via automated GST invoicing and analytics. Superfoods Valley hit 3x sales with zero web dev costs, managing 40 cr annually through organic growth tools. Overall, efficiency gains like 5 Lakh annual labor savings align with objectives for scalable superfoodsvalley without heavy IT overhead.
  • Initial glitches in onboarding and bulk uploads caused minor delays but no vast negative impact has been seen till date.

Usability

Alternatives Considered

Increff, Unicommerce and Odoo

Other Software Used

ClickPost, Shipway

All in one powerhouse

Incentivized
Roushan Kumar GarwhalView profile
Sr supply chain manager in Manufacturing at Superfoods valley private limited (201-500 employees employees)

Use Cases and Deployment Scope

One of thekey problems like siloed operation and disconnected system means now where we used to face inventory, Financial mismatch due to uses of spreadsheet, trackers and manual handing. Zoho Commerce gives all in one cloud based system that connects frontend system to back end system where everything will be on accuracy so easy for further business plan easy to forecast .

Pros

  • Inventory solution
  • Financial management
  • HRMS
  • Order fulfillment

Cons

  • Loading time of apps is more after having good internet
  • Lower customisation and highly costly customisation on inventory dashboard
  • Support response is inconsistent
  • Complex setup of Zoho in company ecosystems without consultants it will be very hard to setup

Return on Investment

  • After using Zoho Commerce sales growth has been improved 15 to 20 % because of clear inventory visibility
  • Consumer support has been improved which has increased retention of customer from 25% to 40 % compared when we were using different platform.
  • Subscription cost is lower than other platforms related to features

Usability

Alternatives Considered

Oracle Fusion Cloud Enterprise Performance Management and Unicommerce

Other Software Used

Shopify, Increff, ClickPost

Zoho Commerce is a great tool for Online eStore options for large companies

Incentivized
Verified User
Analyst in Sales (51-200 employees employees)

Use Cases and Deployment Scope

We use it as an online hosting source for our eStore. Customers can visit our website and click the links that will take them directly to our online store to purchase a product instantly via credit card. We have it linked with Zoho books so that an order alert is received by the team whenever a new order is received and the credit card is automatically processed when the order is shipped. On the internal side the estore is a complete products listing including the price its selling at on our estore and a description and we can easily mark the item available for sale or not available. The estore allows for ease of tracking of our online orders without the insane fees that Amazon charges and we can sell products without physically having stock available.

Pros

  • Automatically processes Credit Card orders when an order has been shipped
  • Allows for items to be made unavailable for sale easily
  • Items can be updated on Zoho Commerce and will automatically push the data to our online store
  • Allows for layout updates/changes to be made on Zoho Commerce and we can delay having the layout changes pushed onto our live store until we're ready

Cons

  • Updating the data for annual price increase could be smoother - right now all fields have to be in the update file even if just the price is increasing
  • It would be easier to update individual or multiple items if Commerce included the Product code in the product view (List and grid)
  • Commerce would be vastly improved if there was a "Sheet View" similar to Zoho CRM to bulk update products without performing an import/export
  • Tracking of changes made would also be a useful improvement, like the "audit log" in Zoho CRM to see who made a change & when it was made.

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