Syncro software
August 11, 2025

Syncro software

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Syncro

We used Syncro for out remote monitoring and management platform. We also use the professional services automation features as well. It is helpful for customer communications and automation of other tasks. It helped us to not need multiple software solutions for our personnel. It was also user friendly so getting employees onboarded was not a hard task.

Pros

  • Due to the cloud based platform, we could scale the based on our needs relatively with ease.
  • We also utilized the auto billing features which were convenience.
  • The consolidation of both RMM and RSA decreased the amount of software we needed.
  • Also, the user friendliness of the platform allowed employees to use easy.

Cons

  • Reports don't look as polished as we would like.
  • Technical support is slow and limited to email only.
  • Struggles in the mailer department. Don't work well with mailchimp.
  • Good ROI with good pricing and no hidden fees.
  • Support will be slow and only available via email.
  • Reporting will not look professional.
  • The platform is user friendly.
  • Window patches work well.
The overall value of Syncro is good due to cost of software and the things that it does do well. However, there are some limitations that will be frustrating and may require extra software or time to complete or format in other platforms. So, can cause some setbacks to some organizations but be work well for others, based on their needs.
  • SolarWinds Access Rights Manager (ARM)
Solarwinds is really good one, more expensive than Syncro through. Two other platforms that are good but not listed in the production search are NinjaRMM and Bluetrait. These are a few other alternatives to Syncro a business should consider when choosing which software will work best for their organizational needs.

Do you think Syncro delivers good value for the price?

Yes

Are you happy with Syncro's feature set?

No

Did Syncro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Syncro go as expected?

Yes

Would you buy Syncro again?

No

SolarWinds Access Rights Manager (ARM)
The good is pretty good when it comes to Syncro. Window patching works well. They add features often. No hidden fees and good pricing.

The bad, are inconvenient when it comes to Syncro but could be worse. Reporting does not look good. Support only through email. There are no forums or network scanning/SNMP.

Syncro Feature Ratings

6.3
Remote monitoring
7
Network device monitoring
7
Activity Monitoring
7
Agentless Monitoring
4
5.5
Patch Management
8
Policy-based automation
3
6.0
Virtualization monitoring
8
IT Asset Discovery
4
6.0
Attended device access
8
Unattended device access
5
Mobile device access
7
Virtual device access
6
Multiple-display support
4
Multiple concurrent sessions
7
Remote access auditing
5

Comments

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