Syncro

Score7.4 out of 10

27 Reviews and Ratings

What is Syncro?

Syncro offers an Extended Monitoring and Management (XMM) platform for midsized MSPs and internal IT teams. The platform integrates RMM (endpoint management), professional services automation (PSA), and Microsoft 365 multi-tenant management to help organizations simplify operations, strengthen security, and scale.

Categories & Use Cases

Media

Screenshot of the interface to monitor unlimited endpoints, run scripts, deploy patches, customize alerts, and proactively address potential issues before they become problems.

Screenshot of Syncro’s intelligent Smart Ticket Management, which automatically routes tickets and gets information in front of techs, displays relevant context from prior tickets, and surfaces recommended remediation steps to speed up resolution times.

Screenshot of where to securely access endpoints and resolve issues anytime, from anywhere, via Splashtop — included with the Syncro subscription at no extra cost.

Screenshot of Syncro automating Entra ID tasks and admin work including user syncs, password resets, and license billing.

Screenshot of the interface to benchmark M365 tenants against CIS-aligned best practices — offering guided configuration, centralized visibility, drift detection, and automated alerts to help maintain compliance.

Screenshot of Microsoft 365 and Entra ID backup, which helps to safeguard against data loss, reinforce compliance, and ensure business continuity without compromise.

Screenshot of where to automatically generate invoices based on customizable factors.

1 / 7

Screenshot of the interface to monitor unlimited endpoints, run scripts, deploy patches, customize alerts, and proactively address potential issues before they become problems.

Attended device access
The quality and reliability of connections to remote devices that are currently attended by an active user.
Category average: 8.1
Remote monitoring
Monitoring of network operational activities through the use of remote devices known as monitors or probes
Category average: 9.1
Virtual device access
The availability, quality, and reliability of remote connections to virtual machines and devices.
Category average: 7.7

Network device monitoring
Monitor the real-time performance and health of devices on your network
Category average: 8.1
IT Asset Discovery
Discovery of hardware and software assets on the network
Category average: 7.8
Multiple-display support
The capability of the product to support users with multiple monitors. For instance, adapting a multi-monitor end-user display to a single monitor.
Category average: 4.5

Halion Abramovitch View profile

Director Of Technology in Information Technology at Live Oak IT Partners (11-50 employees employees)

Use Cases and Deployment Scope

We had migrated from another product which was just a mess, Syncro offered a simple(in a good way) clean offering that worked out of the box

Pros

Ticketing
Rmm
Account management

Cons

Better project management
Ability to create teams

Return on Investment

Saved us hundreds of dollars switching from previous provider

Usability

Alternatives Considered

ConnectWise Automate and NinjaOne

Other Software Used

ScreenConnect

Sergey Ratakhin View profile

Business owner in Professional Services at Fix My Laptop (1-10 employees employees)

Use Cases and Deployment Scope

We are using it to run our computer repair business

Pros

Decent UI
Things generally work
Not too expensive

Cons

Sync with Xero
Bug fixes
Better support

Return on Investment

We are looking to move away from it

Usability

Alternatives Considered

RepairShopr

Other Software Used

Xero, Emsisoft Security, Microsoft 365

Verified User

Consultant in Information Technology (11-50 employees employees)

Use Cases and Deployment Scope

We used Syncro for out remote monitoring and management platform. We also use the professional services automation features as well. It is helpful for customer communications and automation of other tasks. It helped us to not need multiple software solutions for our personnel. It was also user friendly so getting employees onboarded was not a hard task.

Pros

Due to the cloud based platform, we could scale the based on our needs relatively with ease.
We also utilized the auto billing features which were convenience.
The consolidation of both RMM and RSA decreased the amount of software we needed.
Also, the user friendliness of the platform allowed employees to use easy.

Cons

Reports don't look as polished as we would like.
Technical support is slow and limited to email only.
Struggles in the mailer department. Don't work well with mailchimp.

Return on Investment

Good ROI with good pricing and no hidden fees.
Support will be slow and only available via email.
Reporting will not look professional.
The platform is user friendly.
Window patches work well.

Usability

Alternatives Considered

SolarWinds Access Rights Manager (ARM)

Other Software Used

SolarWinds Access Rights Manager (ARM)

Verified User

Partner in Professional Services (1-10 employees employees)

Use Cases and Deployment Scope

We are a MSP (Managed Service Provider) and we use Syncro as our RMM to manage all our clients from one central console. All our client's endpoints and assets are within the console. We also do our proposals, ticketing, and invoicing from within Syncro and we sync to Quickbooks. Syncro helps to keep our business flowing.

Pros

Ticketing
Estimates
invoicing
tracking endpoints
credit card processing
Patches
updates

Cons

ACH payments from customers
reports can be improved
a little more flexibility

Return on Investment

The ROI on investment in Syncro is excellent since it is priced per user not endpoint like many of its competitors
Very easy to learn and use
The Syncro customer service and support is excellent

Usability

Other Software Used

TeamViewer, ThreatDown, powered by Malwarebytes, Webroot Antivirus + Internet Security Complete (SecureAnywhere)

Verified User

Manager in Information Technology (51-200 employees employees)

Use Cases and Deployment Scope

We utilise SyncoMSP as an End to End solution for our RMM needs, however further we use some of the integrations they have with external partnerships, providing us with simple solutions.

Pros

Integration with other solutions. Syncro partners with a number of vendors (such as AV related software), which seamlessly integrates with the solution - at an extremely affordable price.
The RMM part of the solution works as it needs to - providing us with remote access to our clients systems. Whilst basic, it does the job perfectly and effortlessly.
Simple interface. Some MSP software becomes overly complex - Syncro takes the hassle out of these complex systems by providing our team with an easy to navigate solution.

Cons

Ticketing. Whilst the ticketing system works, it is fairly basic compared to specific ticketing solutions. Some improvements here would be great.
Remote Management - granular options on accounts. You are unable to have some clients or systems which do not require a password for remote access, whilst having this set for other clients/accounts. This makes it a problem if you want to use the remote management component on servers where there is no one available to approve access
Better "built in" remote access software. Whilst the base remote access software works and that the system integrates with larger remote management vendors, some improvements to the remote management component would be beneficial

Most Important Features

Agent Pricing. This is very important when looking at RMM solutions. Whilst other solutions may be feature rich, they are also a lot more expensive. Per agent pricing allows you to fully understand your costs upfront, but also allows you to grow with no limitations
Simple to use. This is important - as an MSP you want to be able to help your clients quickly and easily. Syncro allows this to happen.
Integrations. If you are looking to on sell and integrate different software and solutions, Syncro makes this easy with partnerships already in place (and affordable!)

Return on Investment

The integrated AV solution with Bitdefender is very cheap - yet very a very high quality NGAV solution. It allows us to ensure our clients have access to an NGAV solution at an affordable price
Syncro has allowed us to expend our business into new areas which were not able to be accessed previously. This means that we can now service our clients in different ways than previously.
The fixed cost pricing allows our teams to understand what their costs are - but also allow us to grow the business and customer base with no increase in costs until we increase our technical team.

Alternatives Considered

Atera and Kaseya VSA

Syncro

What is Syncro?

Categories & Use Cases

Media

Key Features

Top Performing Features

Attended device access

Remote monitoring

Virtual device access

Areas for Improvement

Network device monitoring

IT Asset Discovery

Multiple-display support

Reviews

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Other Software Used

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