Great all in one ticketing and rmm
August 05, 2025

Great all in one ticketing and rmm

Halion Abramovitch | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Syncro

We had migrated from another product which was just a mess, Syncro offered a simple(in a good way) clean offering that worked out of the box

Pros

  • Ticketing
  • Rmm
  • Account management

Cons

  • Better project management
  • Ability to create teams
  • Saved us hundreds of dollars switching from previous provider
It’s very easy and basically ready to use out of the box . While they offer integrations and the like, you can get running on day 1 while you work on the integrations and other tweaks

Do you think Syncro delivers good value for the price?

Yes

Are you happy with Syncro's feature set?

Yes

Did Syncro live up to sales and marketing promises?

Yes

Did implementation of Syncro go as expected?

Yes

Would you buy Syncro again?

Yes

Currently Really great for small to medium sizes msps, they are constantly evolving and adding features to try and pull in bigger companies

Syncro Feature Ratings

8.7
Remote monitoring
10
Network device monitoring
6
Activity Monitoring
10
Agentless Monitoring
Not Rated
8.5
Patch Management
7
Policy-based automation
10
7.0
Virtualization monitoring
7
IT Asset Discovery
Not Rated
9.2
Attended device access
10
Unattended device access
10
Mobile device access
Not Rated
Virtual device access
10
Multiple-display support
5
Multiple concurrent sessions
10
Remote access auditing
10

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