Remote Monitoring and Management Software

TrustRadius Top Rated for 2023

Top Rated Products

(1-4 of 4)

1
NinjaOne

NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.

2
Atera

Atera is a platform that enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere. Users can manage their IT operation from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and it features…

3
LogMeIn Central by GoTo

Central is a cloud-based remote monitoring and endpoint management solution enabling IT professionals to monitor, manage, and secure their endpoint infrastructure. Whether it is used for remote employees or endpoints scattered across the globe, the vendor promises that Central provides…

4
GoTo Resolve

GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place.…

All Products

(1-25 of 62)

1
LogMeIn Central by GoTo

Central is a cloud-based remote monitoring and endpoint management solution enabling IT professionals to monitor, manage, and secure their endpoint infrastructure. Whether it is used for remote employees or endpoints scattered across the globe, the vendor promises that Central provides…

2
GoTo Resolve

GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place.…

3
Atera

Atera is a platform that enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere. Users can manage their IT operation from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and it features…

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4
ConnectWise Automate

ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.

5
NinjaOne

NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.

6
Kaseya VSA

Kaseya Virtual System Administrator (VSA) is a cloud-based Remote Monitoring and Management software. VSA unifies the monitoring of system infrastructure and endpoints and is designed for use by IT teams and MSP’s. It offers a robust crowd-source automation scripts library, as well…

7
N-able N-sight RMM

SolarWinds Remote Monitoring & Management (RMM) is a cloud-based system monitoring offering for Managed Service Providers. It provides a full monitoring and management suite, including automation and threat detection capabilities, and can integrate with other SolarWinds products.

8
N-able N-central

MSPs and IT professionals use N-able™ N-central® to monitor and manage devices and complex networks remotely. N-central provides visibility and efficiency as the user's needs scale. N-central can help users: 1. Proactively monitor everything on a customer network—not just servers…

9
Pulseway

Pulseway is an IT monitoring and management solution that enables users to monitor, manage and control all systems and servers from a smartphone, tablet or browser. For system administrators, Pulseway sends a notification, so they can see an issue and sort it in seconds. Pulseway…

10
Barracuda RMM

Barracuda RMM (based on the former Managed Workplace product acquired by Barracuda from Avast in 2019) is a Remote Monitoring and Management platform. Managed Workplace serves as an agentless tool that MSP’s can use for clients with an emphasis on security assessment and reporting.…

11
ConnectWise RMM

ConnectWise RMM is built upon the Asio platform and combines out-of-the-box automation coupled with robust automation that IT solution providers can use to deliver customized services to their customers. ConnectWise RMM aggregates both software and human elements, covers the spectrum…

12
Action1

Action1 is a risk-based patch management platform for distributed enterprise networks trusted by thousands of organizations globally. Action1 helps to discover, prioritize, and remediate vulnerabilities in a single solution to prevent security breaches and ransomware attacks. It…

13
Datto RMM

Datto RMM is a cloud-based single platform to remotely monitor, manage and support the entire customer base. Users get a multi-tenant view, automated monitoring, alerts, workflows and patch management, ransomware detection, endpoint remote takeover and control, and reporting.

14
Addigy

Addigy in Miami provides a cloud-based IT management platform for managing an Apple ecosystem (all Macs and iOS devices). The Addigy platform provides the user with the ability to manage assets from anywhere in the world and deliver: Asset Management, Monitoring, Automated Remediation,…

15
Panda Systems Management

Panda Security now offers system monitoring, client-less device management, patch management, and other capabilities via Panda Systems Management.

16
XEOX

XEOX is a cloud-based remote management and monitoring solution that includes optimized patch management, integrated remote access, software deployment, and IT asset management. It is used to centrally manage the IT landscape of all computers and servers within organizations, and…

17
ManageEngine RMM Central

What is RMM Central?RMM Central is a unified solution that helps MSPs manage and monitor multiple client networks from a single console. With capabilities that simplify the everyday management routines of MSPs, including patch management, remote access and performance monitoring,…

18
ConnectWise Asio

The Asio Platform is ConnectWise's unified management platform launched in late 2021, providing scalability, automation, value-added reporting and insights, and a common user interface. Its open APIs offer extensibility and flexibility, and its business management features include…

19
Dragon RMM (ITarian / Comodo ONE)

Comodo's RMM solution, Dragon RMM (or ITarian, also known as Comodo One) is a remote monitoring and management (RMM) tool suite supporting patch management, auto discovery, network assessment, ITSM, and payment management tool for ITSM service providers.

20
Memfault

Memfault is a cloud-based observability platform for connected device debugging, monitoring, and updating, as well as provides solutions for firmware delivery and diagnostics to consumer electronics businesses. Memfault's infrastructure upgrades can be used to reduce risk, decrease…

21
Syncro

Syncro is a combined RMM & PSA solution built specifically for modern MSPs, from SyncroMSP (Servably, Inc) headquartered in Kirkland. Syncro’s unified IT operations platform, automates and simplifies service delivery for MSPs and IT professionals to help them grow their business.…

22
FleetDeck
0 reviews

FleetDeck is a Remote Desktop & Virtual Terminal solution, tailored to help techs securely manage large fleets of computers. FleetDeck features a custom progressive video codec specialized for Remote Desktop streaming. The vendor states this makes it particularly quick when remoting…

23
Implicity
0 reviews

IMPLICITY developed a remote monitoring platform for patients with connected pacemakers and defibrillators.

Videos for Remote Monitoring and Management Software

What is Remote Monitoring and Management (RMM)
02:28
In this video, you will learn about what is RMM software, RMM security impact, and RMM best practices.

Remote Monitoring and Management Software TrustMap

TrustMaps are two-dimensional charts that compare products based on trScore and research frequency by prospective buyers. Products must have 10 or more ratings to appear on this TrustMap.

Learn More About Remote Monitoring and Management Software

What is Remote Monitoring & Management Software?

Remote monitoring & management software (RMM), also known as network management or remote monitoring software, assists with the management, automation, and monitoring of IT services as well as their assets on a remote basis. These services are primarily used by managed services providers and help assist other companies’ IT issues. This may include improved visibility to ensure standardization and optimal performance.


RMM software is operated remotely from the system that it is monitoring. This allows companies to outsource the task of tracking IT system performance to a service provider or manage systems at branch offices from a central location. Users download an agent software onto the devices being monitored, which the remote management team can use to access and monitor the device.


Additionally, RMM software products allow companies to detect problems before they happen. IT departments can use these tools to automate tasks and maintenance jobs, as well as gain insight into the health and performance of their assets and client networks. With the normalization of remote office work, RMM software is proving to be incredibly useful in gaining visibility and troubleshooting smaller issues before they escalate.

Remote Monitoring & Management Software Features

The most common features offered by RMM tools are as follows:


  • Remote system monitoring

  • Remote system management

  • Issue tracking

  • Patch management

  • Backup capabilities

  • Deployment management

  • IT asset management

  • Real-time alerts


Remote Monitoring & Management Software Comparison

There are several things to consider before purchasing an RMM software product. Some of the more important factors include:


  • Ease of Use: Learning curves can be time-consuming when starting, and some products may require more configuration and lack support. It’s best to research how easy or difficult a product is to learn before purchasing.

  • Business Size: Businesses with a large-scale environment with multiple clients would likely look for different RMM products than a small-sized business, and therefore the size of your business is another factor to keep in mind.


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Pricing Information

Pricing for remote monitoring and management tools is dependent on their functionalities. RMM tools offered by vendors in conjunction with their systems are often built into the price of those systems. Businesses using RMM tools to extend the ability of their IT teams should expect to pay at least $50.00 per month. Some vendors offer one-time payments usually around $400. Most pricing options are customized, and vendors will usually offer a free trial.

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Frequently Asked Questions

What businesses benefit most from RMM tools?

Two types of businesses benefit highly from RMM software. Larger businesses with a centralized IT team and multiple systems to monitor can extend the reach of their IT team. Smaller businesses with limited IT resources can also take advantage of remote monitoring offered by third parties.

How are RMM tools different from system monitoring tools?

RMM tools can be thought about as a subsection of system monitoring tools. The primary difference between the two is that RMM tools can monitor systems remotely, while typical system monitoring tools are installed on premise for each system managed,

Are there any free or open source RMM tools?

There are no feature-complete free RMM tools, but many third-party vendors of cloud-based software also include RMM, so businesses can access RMM tools at an affordable or free rate.

What does remote monitoring & management software do?

Remote Monitoring and Management software is a network monitoring application often offered by service providers to maintain their customer’s IT systems remotely. Businesses can also utilize these tools to allow a centralized IT team to manage systems at multiple locations.

What are the benefits of using remote monitoring & management software?

The benefits of using RMM software include helping detect IT-related issues before they arise, providing better visibility for IT businesses and service providers, performance enhancement, and increasing overall productivity for the end-user. Providing these services remotely also offers flexibility for location.