Remote Monitoring and Management Software

Remote Monitoring and Management Software Overview

Remote monitoring & management software (RMM), also known as network management or remote monitoring software, assists with the management, automation, and monitoring of IT services as well as their assets on a remote basis. These services are primarily used by managed services providers and help assist other companies’ IT issues. This may include improved visibility to ensure standardization and optimal performance.


RMM software is operated remotely from the system that it is monitoring. This allows companies to outsource the task of tracking IT system performance to a service provider or manage systems at branch offices from a central location. Users download an agent software onto the devices being monitored, which the remote management team can use to access and monitor the device.


Additionally, RMM software products allow companies to detect problems before they happen. IT departments can use these tools to automate tasks and maintenance jobs, as well as gain insight into the health and performance of their assets and client networks. With the normalization of remote office work, RMM software is proving to be incredibly useful in gaining visibility and troubleshooting smaller issues before they escalate.

Top Rated Remote Monitoring and Management Products

TrustRadius Top Rated for 2022

These products won a Top Rated award for having excellent customer satisfaction ratings. The list is based purely on reviews; there is no paid placement, and analyst opinions do not influence the rankings. Read more about the Top Rated criteria.

Category Videos

What is Remote Monitoring and Management (RMM)
02:28
In this video, you will learn about what is RMM software, RMM security impact, and RMM best practices.

Remote Monitoring and Management Software TrustMap

TrustMaps are two-dimensional charts that compare products based on trScore and research frequency by prospective buyers. Products must have 10 or more ratings to appear on this TrustMap.

Remote Monitoring and Management Products

(1-25 of 26) Sorted by Most Reviews

The list of products below is based purely on reviews (sorted from most to least). There is no paid placement and analyst opinions do not influence their rankings. Here is our Promise to Buyers to ensure information on our site is reliable, useful, and worthy of your trust.

Central

Central

Customer Verified
Top Rated

Central is a cloud-based remote monitoring and endpoint management solution enabling IT professionals to monitor, manage, and secure their endpoint infrastructure. Whether it is used for remote employees or endpoints scattered across the globe, the vendor promises that Central provides…

Key Features

  • Screen sharing (67)
    94%
    9.4
  • Over-the-Internet remote session (73)
    93%
    9.3
  • File transfer (72)
    90%
    9.0
ConnectWise Automate (formerly LabTech)

ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.

Key Features

  • Automated alerts and notifications (16)
    81%
    8.1
  • Multiple Server Monitoring (16)
    79%
    7.9
  • Remote monitoring (16)
    76%
    7.6
Atera

Atera

Customer Verified
Top Rated
TRUE

Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, and reports. Atera’s pricing model also helps managed IT service providers…

Key Features

  • Multiple Server Monitoring (50)
    88%
    8.8
  • Automated alerts and notifications (51)
    84%
    8.4
  • Remote monitoring (50)
    83%
    8.3
Kaseya VSA

Kaseya Virtual System Administrator (VSA) is a cloud-based Remote Monitoring and Management software. VSA unifies the monitoring of system infrastructure and endpoints and is designed for use by IT teams and MSP’s. It offers a robust crowd-source automation scripts library, as well…

N-able RMM

SolarWinds Remote Monitoring & Management (RMM) is a cloud-based system monitoring offering for Managed Service Providers. It provides a full monitoring and management suite, including automation and threat detection capabilities, and can integrate with other SolarWinds products.

N-able N-central

MSPs and IT professionals use N-able™ N-central® to monitor and manage devices and complex networks remotely. N-central provides visibility and efficiency as the user's needs scale. N-central can help users: 1. Proactively monitor everything on a customer network—not just servers…

Pulseway

Pulseway is an IT monitoring and management solution that enables users to monitor, manage and control all systems and servers from a smartphone, tablet or browser. For system administrators, Pulseway sends a notification, so they can see an issue and sort it in seconds. Pulseway…

NinjaOne (formerly NinjaRMM)

NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.

Barracuda RMM (formerly Managed Workplace)

Barracuda RMM (based on the former Managed Workplace product acquired by Barracuda from Avast in 2019) is a Remote Monitoring and Management platform. Managed Workplace serves as an agentless tool that MSP’s can use for clients with an emphasis on security assessment and reporting.…

ConnectWise RMM

ConnectWise RMM - An RMM that focuses on the future ConnectWise RMM is built on the new ConnectWise Platform, so ConnectWise can continue its innovation. The cloud-based platform gives ConnectWise the ability to quickly adopt new tools, techniques, and programming methods, so that…

Action1 RMM

Action1 RMM is a cloud-based Remote Monitoring & Management (RMM) solution created for MSPs and IT professionals to manage endpoints, comply with security standards, and support remote end-users. From Action1 RMM’s web-based console, users can manage and monitor endpoints, schedule,…

Addigy

Addigy in Miami provides a cloud-based IT management platform for managing an Apple ecosystem (all Macs and iOS devices). The Addigy platform provides the user with the ability to manage assets from anywhere in the world and deliver: Asset Management, Monitoring, Automated Remediation,…

Datto RMM

Datto RMM is a cloud-based single platform to remotely monitor, manage and support the entire customer base. Users get a multi-tenant view, automated monitoring, alerts, workflows and patch management, ransomware detection, endpoint remote takeover and control, and reporting. Datto…

Dragon RMM (ITarian / Comodo ONE)

Comodo's RMM solution, Dragon RMM (or ITarian, also known as Comodo One) is a remote monitoring and management (RMM) tool suite supporting patch management, auto discovery, network assessment, ITSM, and payment management tool for ITSM service providers.

HelpSystems Halcyon

Halcyon, from HelpSystems, is an enterprise monitoring solution that allows users to monitor and manage the different types of computer architecture widely used in today’s organizations.

FleetDeck

FleetDeck is a Remote Desktop & Virtual Terminal solution, tailored to help techs securely manage large fleets of computers. FleetDeck features a custom progressive video codec specialized for Remote Desktop streaming. The vendor states this makes it particularly quick when remoting…

SyncroMSP

Syncro is a combined RMM & PSA solution built specifically for modern MSPs, from SyncroMSP (Servably, Inc) headquartered in Kirkland. Syncro’s unified IT operations platform, automates and simplifies service delivery for MSPs and IT professionals to help them grow their business.…

100Plus

100Plus is a remote patient monitoring platform allowing doctors to manage their chronic patients remotely and engage them to avoid expensive, episodic care and drive a higher quality of life. Medicare patients receive a 100Plus medical device at no cost, fully configured, and ready…

SuperOps.ai

SuperOps.ai is a PSA-RMM platform powered by automation and made for modern-age MSPs. It includes features like asset, policy, patch and client management. SuperOps.ai aims to build a next-gen MSP platform.The platform also helps MSPs manage their clients, projects and IT documents…

Memfault

Memfault is a cloud-based observability platform for connected device debugging, monitoring, and updating, as well as provides solutions for firmware delivery and diagnostics to consumer electronics businesses. Memfault's infrastructure upgrades can be used to reduce risk, decrease…

Level

Level is a remote monitoring and management (RMM) solution that gives users secure access to devices located anywhere in the world through a browser. With a one-line command, the user can access up-to-date information on endpoints, or control them with Level's low-latency remote…

AiDash

AiDash is a SaaS company enabling satellite-powered operations and maintenance for utility, energy, and other core industries.

XEOX

XEOX is a cloud based remote management and monitoring tool with integrated patch management, CMDB & Inventory unit for Microsoft Windows server and client infrastructure, software distribution, and network management. It is a central place where the user can maintain the IT…

MSP360 RMM

MSP360 Remote Monitoring and Management. MSP360’s RMM enables the user to manage all aspects of an IT infrastructure within a single dashboard. Features include system resource monitoring, patch management, remote access, and scripting. Licensed per admin with unlimited endpoints.…

Firstbase

The Firstbase SaaS platform sets up, manages, and retrieves all the physical equipment remote workers need to work from anywhere.

Learn More About Remote Monitoring and Management Software

What is Remote Monitoring & Management Software?

Remote monitoring & management software (RMM), also known as network management or remote monitoring software, assists with the management, automation, and monitoring of IT services as well as their assets on a remote basis. These services are primarily used by managed services providers and help assist other companies’ IT issues. This may include improved visibility to ensure standardization and optimal performance.


RMM software is operated remotely from the system that it is monitoring. This allows companies to outsource the task of tracking IT system performance to a service provider or manage systems at branch offices from a central location. Users download an agent software onto the devices being monitored, which the remote management team can use to access and monitor the device.


Additionally, RMM software products allow companies to detect problems before they happen. IT departments can use these tools to automate tasks and maintenance jobs, as well as gain insight into the health and performance of their assets and client networks. With the normalization of remote office work, RMM software is proving to be incredibly useful in gaining visibility and troubleshooting smaller issues before they escalate.

Remote Monitoring & Management Software Features

The most common features offered by RMM tools are as follows:


  • Remote system monitoring

  • Remote system management

  • Issue tracking

  • Patch management

  • Backup capabilities

  • Deployment management

  • IT asset management

  • Real-time alerts


Remote Monitoring & Management Software Comparison

There are several things to consider before purchasing an RMM software product. Some of the more important factors include:


  • Ease of Use: Learning curves can be time-consuming when starting, and some products may require more configuration and lack support. It’s best to research how easy or difficult a product is to learn before purchasing.

  • Business Size: Businesses with a large-scale environment with multiple clients would likely look for different RMM products than a small-sized business, and therefore the size of your business is another factor to keep in mind.


Start a remote monitoring & management software comparison here

Pricing Information

Pricing for remote monitoring and management tools is dependent on their functionalities. RMM tools offered by vendors in conjunction with their systems are often built into the price of those systems. Businesses using RMM tools to extend the ability of their IT teams should expect to pay at least $50.00 per month. Some vendors offer one-time payments usually around $400. Most pricing options are customized, and vendors will usually offer a free trial.

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Frequently Asked Questions

What businesses benefit most from RMM tools?

Two types of businesses benefit highly from RMM software. Larger businesses with a centralized IT team and multiple systems to monitor can extend the reach of their IT team. Smaller businesses with limited IT resources can also take advantage of remote monitoring offered by third parties.

How are RMM tools different from system monitoring tools?

RMM tools can be thought about as a subsection of system monitoring tools. The primary difference between the two is that RMM tools can monitor systems remotely, while typical system monitoring tools are installed on premise for each system managed,

Are there any free or open source RMM tools?

There are no feature-complete free RMM tools, but many third-party vendors of cloud-based software also include RMM, so businesses can access RMM tools at an affordable or free rate.

What does remote monitoring & management software do?

Remote Monitoring and Management software is a network monitoring application often offered by service providers to maintain their customer’s IT systems remotely. Businesses can also utilize these tools to allow a centralized IT team to manage systems at multiple locations.

What are the benefits of using remote monitoring & management software?

The benefits of using RMM software include helping detect IT-related issues before they arise, providing better visibility for IT businesses and service providers, performance enhancement, and increasing overall productivity for the end-user. Providing these services remotely also offers flexibility for location.